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Topic # 237652 11-Jun-2018 19:56
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There is an item on Fair Go tonight about a widow with a young daughter who cannot access her husband's family photos and videos on his iPhone because she doesn't have the password. Apple seems to be going out of its way to be as unhelpful as possible. Even Fair Go can't move them. 

 

The item ended with an appeal for help from viewers. If there are any Apple hackers here who might know how to break into the phone or otherwise get past the security, maybe you could get in touch with Fair Go. I don't know any more than what I saw on the segment but the woman's plight seems genuine and Apple seems particularly callous to her. She just wants to get at her dead husband's extensive collection of family memories so she can share them with her daughter, who she is afraid may otherwise forget who her father was. That surely isn't too much to ask.

 

 





I reject your reality and substitute my own. - Adam Savage
 


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  Reply # 2033885 11-Jun-2018 20:08
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You can't "break" into the phone. If you don't have access to the Apple account or know the email address for a reset you're not going to get access.

 

Probably a good reminder to people about the risks of having things secured.


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  Reply # 2033889 11-Jun-2018 20:12
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I saw that. Its fine if Apple uphold their security stance, no issues with that. But sad they don't accept JP and lawyer letters. If they had probate, it seems it would have been ok.

 

I googled after watching that, there seem to be ways. Back it up with a third party with iTunes backup then restore it. I was going to see links to FairGo, but I'm sure someone who knows for sure will. You can see photos just by connecting to a PC, in Windows Explorer, but if they arent all there, they might be in iCloud. 

 

Hoping someone will rescue what is a 10 second job for Apples helpdesk.


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  Reply # 2033892 11-Jun-2018 20:14
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Morally I think what they're asking isn't too much of Apple but Apple do take the privacy of others seriously, case in point, Apple refusing to let the FBI get into the San Bernardino terrorist's iPhone.

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  Reply # 2033893 11-Jun-2018 20:14
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From the looks of it she needs to provide a small amount of details, that she doesn't have and will cost over 1000$ to get. start a gofundme page and problem solved. 

 

more info 

 

https://www.tvnz.co.nz/one-news/new-zealand/-miss-my-best-friend-grieving-widow-unable-get-photos-off-dead-husband-s-iphone-and-apple-won-t-unlock-her

 

loved how fairgo are calling apple rotten! 





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  Reply # 2033898 11-Jun-2018 20:19
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If I correctly understood what I saw, Apple can do this but basically can't be bothered. Apparently they require a probate document that the lady can't afford, but she has given them the death certificate and all kinds of other documentation. They could do it but won't. 

 

 





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  Reply # 2033901 11-Jun-2018 20:24
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Dial111: Morally I think what they're asking isn't too much of Apple but Apple do take the privacy of others seriously, case in point, Apple refusing to let the FBI get into the San Bernardino terrorist's iPhone.

 

Very true.

 

Here, the issue is a bit easier IMHO. Its not accessing someone else info, its accessing "friendly" info. And if Apple can establish that friendly link between the deceased user and the requester, then marriage cert, death cert, legal letter, JP letter seem reasonable. 

 

As @sbiddle stated, there is a need to be aware. If the iPhone has Find My Phone, you cannot even wipe it. Happens all the time


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  Reply # 2033902 11-Jun-2018 20:25
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Rikitic: I haven't watched the video but your comment strikes me as extremely ignorant and one-sided. There's a reason why Apple (and I am hardly fond of their lack of CSR generally) would request an order proving probate: it serves as an order from the court that a person's last will has been "proved" and that there are valid executors of a will to execute the testator's intentions. Just because a man who happens to be married is dead, it doesn't automatically mean that legally his wife gets to do as she pleases with his property.

 

This sounds like a silly beat up to me.


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  Reply # 2033903 11-Jun-2018 20:25
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it Seems apple take the privacy of it's users very seriously. even in death.


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  Reply # 2033904 11-Jun-2018 20:26
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Rikkitic:

 

If I correctly understood what I saw, Apple can do this but basically can't be bothered. Apparently they require a probate document that the lady can't afford, but she has given them the death certificate and all kinds of other documentation. They could do it but won't. 

 

 

 

 

Its not cannot be bothered, its their privacy policy. That is a high bar, and thats understandable given online privacy. But there needs to be a better way out. Otherwise we will all forge certificates and access stolen phones, and so on.


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  Reply # 2033909 11-Jun-2018 20:31
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assuming the device isn't running an old version...

 

 

 

the encryption features are a double edged sword.

 

it has pros and cons, unfortunately this is one of the cons. 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 2033911 11-Jun-2018 20:36
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anything newer than an iphone 5 would have fingerprint recognition?

 

 

 

Too late now unless he set it up already, but Apple's Family Sharing would have allowed for this before he died also... " target="_blank" rel="noopener">https://www.imore.com/how-use-family-sharing-photos-icloud[/url]

 

 

 

and then there's the lockscreen bypass if its on ios11.1 ... " target="_blank" rel="noopener">https://www.youtube.com/watch?v=g1J2SObwa68[/url]

 

 

 

and some other random lockscreen bypasses too: " target="_blank" rel="noopener">https://www.tenorshare.com/ios-11/bypass-lock-screen-on-ios-11.html[/url]

 

 

 

 

 

without knowing what she DOES have access too, or what IOS the phone is on, I guess it would just take a few different attempts to 'hack' this phone unless the owner took great steps to avoid all these possibilities...


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  Reply # 2033920 11-Jun-2018 20:46
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after watching that video... all she needs to do is 'synch' the damn phone with his iTunes, as she DOES have access to his laptop!


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  Reply # 2033928 11-Jun-2018 20:52
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Fairly sure you cannot sync a locked iphone,

 

 


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  Reply # 2033942 11-Jun-2018 20:56
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Not unreasonable of Apple at all.  I went through all sorts of issues like this when my dad passed away, trying to get his various accounts moved over to my mother's name and having to provide all sorts of information to NZ companies.  It's not an Apple thing.  Not to be morbid but this is why it's imperative families have some prior documented way of accessing each others services - usernames/passwords/contacts/etc.  As members of a technology community like Geekzone I'd especially hope we have considered all this about our own parents as they get older.  We were unprepared with my dad but we'll be fine when mum goes, at least from the perspective that this stuff won't be hanging over us and stressing anyone out.  


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  Reply # 2033946 11-Jun-2018 21:01
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You can't sync with itunes without a password. My iphone can be unlocked and it wont even update though itunes without me entering my password.


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