iPhone will read but not send emails via GMAIL exchange

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JockTheKiwi

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Topic # 63031 19-Jun-2010 08:02

For the past week or so my iPhone, 3GS, will receive emails but will not send any emails either via 3G or a wifi connection. I have not found anything on any of the internet tubes which helped.

I have not changed my passwords but that would not seem to be the issue anyway because I can receive them

Before this started I could happily send and receive emails

Any ideas?

I have done the MS fix (Turned the phone off and on)

Used Airplane Mode

Tweaked the settings

I am resigned that I will need to delete the entire account and recreate, which is not a big job, it is just annoying.

johnr

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Reply # 343211 19-Jun-2010 09:44

Have you done a restore on the iphone?

cyril7

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Reply # 343213 19-Jun-2010 10:16

I presume you have read through the help threads on google apps, there are thousands of similar issues with googles mobile sync products both on iphone and WM. What is worse is there is a complete lack of sensible feedback from google regarding the issues.

Cyril

anandpatel18

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Reply # 343412 20-Jun-2010 11:13

This was happening to me, I just deleted the account and added it back and it fixed it. Hope it heaps.

GBristow

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Reply # 344180 22-Jun-2010 15:12

I can send, but I can't delete [the message could not be moved to the mailbox Trash]. Quite frustrating, as I think it could be a great service. Instead, I have a Gmail Exchange account set up which only syncs contacts and calendar. Then I set up a separate IMAP account for the mail under an hourly fetch. So far so good.

anandpatel18

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Reply # 344188 22-Jun-2010 15:23

Yeah I thought my gmail exchange account was working all good but I was wrong. I went back to the IMAP account. It's working perfectly again.

gehenna

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Reply # 344228 22-Jun-2010 16:50

This is a known fault that's being worked on by Google

cyril7

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Reply # 344231 22-Jun-2010 16:56

Pity they cant sort it sooner, these gmail and google apps have moved well beyond web toys and are being deployed for serious commerce, issues like these will quickly undermine the whole show.

Sadly if you request assistance from them (even as a paying Premier customer) you get glib responses.

What seems worse is that you cannot seem to bring it to the attention of higher levels within Google, everyone is just left like mushrooms with no voice.

Cyril

JockTheKiwi

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Reply # 344355 22-Jun-2010 23:03

Thanks for your help, I have deleted the account and then re-added.

I am still having crappy data and phone service in central Wellington. Lots of failed calls, lost data, connections, failure to download emails.

Ragnor

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Reply # 344374 23-Jun-2010 00:39

I hear Microsoft BPOS is nice this time of year.

kiwitrc

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Reply # 344390 23-Jun-2010 06:35

cyril7: Pity they cant sort it sooner, these gmail and google apps have moved well beyond web toys and are being deployed for serious commerce, issues like these will quickly undermine the whole show.

Sadly if you request assistance from them (even as a paying Premier customer) you get glib responses.

What seems worse is that you cannot seem to bring it to the attention of higher levels within Google, everyone is just left like mushrooms with no voice.

Cyril

+1 In fact I wonder if "humans" actually work there at all.