Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


OldGeek

899 posts

Ultimate Geek

ID Verified
Lifetime subscriber

#189328 24-Dec-2015 15:33
Send private message

So I go to orcon.net.nz, click on My Orcon and get the logon screen.  I enter my usercode and password and click the logon button.  Nothing happens - no visible response (ie My Orcon home page or error message).  I called the Orcon helpdesk but the accent was so thick I had trouble understanding what was said.

I am on Windows 10 but using IE not Edge.  I tried resetting my password and using the return key instead of the logon button - still no visible response.

I would appreciate any help!!

Create new topic
joshpotter
17 posts

Geek


  #1456594 24-Dec-2015 16:15
Send private message

Hey do you have the same issue with online email logon?
I logged into my account tonight and it was fine.

Kind regards



OldGeek

899 posts

Ultimate Geek

ID Verified
Lifetime subscriber

  #1456607 24-Dec-2015 16:47
Send private message

joshpotter: Hey do you have the same issue with online email logon?
I logged into my account tonight and it was fine.


The problem is with the MyOrcon logon - not webmail.

gehenna
8513 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1456608 24-Dec-2015 16:51
Send private message

Tried a different browser like Chrome, to isolate if it's a browser related issue or not?



joshpotter
17 posts

Geek


  #1456612 24-Dec-2015 16:58
Send private message

Both working fine from Safari

OldGeek

899 posts

Ultimate Geek

ID Verified
Lifetime subscriber

  #1456652 24-Dec-2015 17:38
Send private message

gehenna: Tried a different browser like Chrome, to isolate if it's a browser related issue or not?


I am not a chrome user and prefer to remain with IE as this problem is a recent (last few weeks) development and I have been on W10/IE for months now.

gehenna
8513 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1456749 24-Dec-2015 19:52
Send private message

I'm not suggesting you change browsers.  I'm suggesting you try accessing the trouble site from a different browser to eliminate it as a possible cause.  It's troubleshooting 101.  Just because something did work and now doesn't, doesn't mean anything.  The same troubleshooting rules apply.  Eliminate all those things you have in your control, then escalate to the provider for support.

gehenna
8513 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1457508 26-Dec-2015 19:12
Send private message

Any update on this?

 
 
 

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.
OldGeek

899 posts

Ultimate Geek

ID Verified
Lifetime subscriber

  #1458897 30-Dec-2015 10:10
Send private message

gehenna: Any update on this?


Yes - I have installed Chrome and had the same problem.

When I disabled the Norton Password Manager the problem no longer occured.  I have been using this software for years (including with MyOrcon) so the problem has been avoided but not solved.  I have excluded the MyOrcon logon page from NPM auto-fill.

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.