2 Degrees usage & spend history problem.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2 Degrees usage & spend history problem.

FPR

176 posts

Master Geek

#304424 2-May-2023 15:28

Hi,
Is anyone else having trouble accessing the usage & spend history?
The page is not displaying correctly. (showing a half month calendar, see below) Have tried in Chrome & Firefox.
If I choose a time frame all I get back is "No usage information available for that selection."
$10 prepay plain.

Thanks

ANglEAUT

2329 posts

Uber Geek

Trusted

Lifetime subscriber

#3070539 2-May-2023 15:48

Same here. No usage history on monthly post pay plan

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

mmr

7 posts

Wannabe Geek

#3070665 2-May-2023 22:46

Their status page has an entry (screenshot attached) indicating they’re having some issues in this space.

I happened to port my number to 2Degrees about the same time which has turned into a bit of a disaster so seems like it might be a fairly significant issue if it’s not fixed yet.

Linux

11435 posts

Uber Geek

Trusted

Lifetime subscriber

#3070692 3-May-2023 07:00

It is mentioned on the 2degrees status page

stick

357 posts

Ultimate Geek

#3070704 3-May-2023 07:57

Linux: It is mentioned on the 2degrees status page

If the user above has said the same thing, is there really a need to say the same thing again?

Linux

11435 posts

Uber Geek

Trusted

Lifetime subscriber

#3070709 3-May-2023 08:18

stick:

Linux: It is mentioned on the 2degrees status page

If the user above has said the same thing, is there really a need to say the same thing again?

@stick The user also advised they included a screen shot are you going to tell them what to do?

Do you not have anything better to do?

https://www.2degrees.nz/network-status

stick

357 posts

Ultimate Geek

#3070711 3-May-2023 08:30

Linux:

@stick The user also advised they included a screen shot are you going to tell them what to do?

No, since that user had made a mistake. You repeat what others' have said in multiple threads so I was just saying it's not very necessary.

You can continue doing as you wish, I was just stating my opinion

FPR

176 posts

Master Geek

#3070773 3-May-2023 10:59

never thought about checking the network status page, thanks for letting me know.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

mmr

7 posts

Wannabe Geek

#3073889 8-May-2023 18:26

No problem. Unbelievably it's still going on – which seems like for most people means no ability to view usage, but for me means no ability to manage my account at all.

Must be a pretty bad bug if it's taking them this long to get on top of it.