Trouble porting number from Orcon to Kogan

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Trouble porting number from Orcon to Kogan

ChrisNZL

314 posts

Ultimate Geek
+1 received by user: 30

#324592 2-May-2026 12:32

Orcon's been good for many years, but their price+data offering is not cost-effective anymore.

I am trying to port my existing mobile number to Kogan.

After some hours this morning, Kogan's portal says the transfer request has failed.

I never received any confirmation txt on my Orcon SIM.

Additionally, I can't log into https://mobile.orcon.net.nz/ on my desktop - request times out. Making phone calls from the Orcon SIM still works.

(edit: I am able to log into https://www.orcon.net.nz/myorcon/ okay)

2degrees status page says there are self-service issues as of yesterday.

Could this be related? Kogan does not say why the transfer has failed.

chrisvp

29 posts

Geek
+1 received by user: 64

Trusted

2degrees

#3486516 2-May-2026 13:02

Hi Chris, can you reach out with a DM and provide your mobile number or account code and I'll have a look for you? FYI, I'm heading away from 2pm so I'm on limited time until tomorrow :) Ideally I can get your details and get something moving for you.

Regards

ChrisNZL

314 posts

Ultimate Geek
+1 received by user: 30

#3486798 2-May-2026 17:03

chrisvp, thanks for your DM and looking into this.

I tried porting twice today, both times failed.

Chatted with Kogan live support just now. Kogan representative could not initiate the port successfully either.

Kogan has raised a ticket now within their tech team. They hope to get back to me within 3 days.

ChrisNZL

314 posts

Ultimate Geek
+1 received by user: 30

#3487992 6-May-2026 09:32

Porting complete. Kogan fixed something on their end, then I was able to choose "Orcon Next Generation" as my existing provider, and got the confirmation txt.

Thanks for your help.

Hope the 2degrees family can reduce their prices (or increase their monthly data offerings) to stay competitive...

chrisvp

29 posts

Geek
+1 received by user: 64

Trusted

2degrees

#3488009 6-May-2026 10:28

Great to hear you got ported okay :)

I suspect Kogan may have been using 'Orcon Mobile' as the service provider which was the old Orcon service provider when services were hosted by the Spark MVNO. The new service provider for Orcon is "Orcon Next Generation" as you've indicated.

Just last week the TCF/IPMS removed 'Orcon Mobile' from the production systems. Kogan may have been handling all of these manually before this IPMS change likely triggered defects in their system. This is all
discussed and communicated in fort-nightly meetings with the TCF and providers/carriers.

Thanks for following up.

Regards,

Chris