... and they've just renewed my plan AGAIN today, and hence I've been double-charged.

Sigh.

Not happy to hear this. A few weeks ago finally convinced a technophobe couple that it was cheaper and better to have the app and buy a plan with rollover etc. I set the wife up and showed the app, said how easy it was to top up. Now hers will run out soon and I just hope this drama is cleared up so I don’t have to hear how it was easier to go to the supermarket and get a voucher. 

How hard can it be? My Skinny app is perfect and has worked flawlessly for years. 

@Eva888 The app works fine the issue is a few teething issues on a complete brand new Prepaid backend platform and I mean 100% new

Go read the posts the issue is not topping up via the app but auto payments that are taken off a credit card to auto renew the base prepaid plan

jamesrt:

 

... and they've just renewed my plan AGAIN today, and hence I've been double-charged.

 

Sigh.

 

Same here. 10 years of working perfectly and now I get to look forward to playing phone tag to get it sorted out this morning. I'm less than impressed.

I can't log in from my Android phone. Tap the "Sign in" and it goes to a mainly white screen.

Yes, I deleted and added a new app version.

Logging in from my computer works but so should the phone app.

John19612:

 

jamesrt:

 

... and they've just renewed my plan AGAIN today, and hence I've been double-charged.

 

Sigh.

 

 

Same here. 10 years of working perfectly and now I get to look forward to playing phone tag to get it sorted out this morning. I'm less than impressed.

 

How they can go from an absolutely rubbish previous system (forgot the name, they spent a lot on it) - to something that's worst... is beyond me. 

@turtleattacks Clearly you have never worked on complex IT systems and working on them when they are in production migrating customers from old to the new!

I have done this on VodafoneNZ side and it is not simple and took many many months / years to get things right

It is not worse it is just new so I suggest you bite your tongue while they iron things out, Think of staff / vendors working on it

VodafoneNZ project SAM is one that goes down in the history books budget 500 million and when finished was almost double, IBM could not deliver what was promised

Just got a text message from 2Degrees: 

Hi there. Due to a technical error, your Autopay did not go through on 24 June and Prepay plan was not renewed. Sorry about this. The error has been fixed. Your plan has now been renewed. If you were charged casual rates or bought extra packs or plans due to this error, we will credit this back to your Prepay balance.

Awesome so they are making customers aware of the issue and refunding proactively

Progress of a sort - I've been given a credit back to my account of the $15 that I spent on Tuesday morning to manually renew my plan - unfortunately, they seem to have forgotten to take into account that they also reduced my balance by $10 at that point too, and that's not been credited back yet, so technically, I'm still missing $10.

I've explained this to the support people via a chat session, so hopefully they see what I'm trying to explain...

All sorted by OnLine Chat staff - I'm happy with the outcome.

jamesrt:

Just got a text message from 2Degrees: 

Hi there. Due to a technical error, your Autopay did not go through on 24 June and Prepay plan was not renewed. Sorry about this. The error has been fixed. Your plan has now been renewed. If you were charged casual rates or bought extra packs or plans due to this error, we will credit this back to your Prepay balance.

CeeGee:

jamesrt:

 

Just got a text message from 2Degrees: 

 

 

 

Hi there. Due to a technical error, your Autopay did not go through on 24 June and Prepay plan was not renewed. Sorry about this. The error has been fixed. Your plan has now been renewed. If you were charged casual rates or bought extra packs or plans due to this error, we will credit this back to your Prepay balance.

 

I’m just so grateful airplane manufacturers don’t have the same attitude to releasing new products.

@CeeGee well this is where you are wrong ' 737 max ' software bug that killed 100s of people ' and destroyed 2 planes!

The Boeing 737 MAX experienced software issues related to the Maneuvering Characteristics Augmentation System (MCAS), which was implicated in two fatal crashes in 2018 and 2019

Last time I checked no one has died from this platform cut over on 2degrees

Another month another failed top up.

After being told by a 2 degrees rep on here that the problem was fixed, I had faith this month it would go through without a problem, How wrong was I.

Come on 2degress sort it out, this is beyond a joke.

I shouldn't have to check and manually top up my mrs acc each month when I have a auto top up in place.
 

FPR:

 

Come on 2degress sort it out, this is beyond a joke.

 

I shouldn't have to check and manually top up my mrs acc each month when I have a auto top up in place.

 

Hear hear! Once again my top ups failed to happen for the rest of the family. The response I got from the 2Degrees rep was to save my credit card details on all my family members' accounts. This is such a farce. How on earth can this be going on for so long with this thread being the only record of the issue? Who is running this project?

+1. Daughter's phone has refused to auto top up for the last 3 months. Absolutely ridiculous :/