Orcon international performance

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon international performance

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46 posts

Geek

#140052 23-Jun-2008 21:55

yeah bad,i wonder what isp is good for gaming in dunedin..my options were xnet or telstra..but then i hear that xnet are having issues and telstra is just average

wonderferret

139 posts

Master Geek

Lifetime subscriber

#140055 23-Jun-2008 22:04

Don't know what you can do about a gaming ISP as I'm not a big user of it but looking at the Epitiro app mentioned here
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=23077 might help see what other people are getting around you.. I'm running it to check my options in Auckland and basically every isp except Woosh beats Orcon in the gaming tests.
Your results may vary but at least give it a try.

Jekkyl

84 posts

Master Geek

#140073 24-Jun-2008 00:10

duncanblair:
photoman:
How do you continue to exist if this is how the company is run?

Orcon and any other ISP worth its salt should know exactly how much capacity they have, how much they use, how much is likely to be used. Combined with all the unbundling and sales pitches for your new services, you should be expecting more subscribers, resulting in increased bandwidth usage.

But all this appears to have been an afterthought, and only as a result of fee paying customers being forced to survive on sub dial-up speeds and feeble excuses from Orcon that 'all is fine', to which there has been very little in way of an apology.

The problem with the SCE was masking the shortage of bandwidth, the 'slow international speeds' were caused by two distinct issues, which unfortunately happened one after the other.

I wrote a very detailed explination of why we ran short of bandwidth much more quickly than we had forecast, you can find that a few pages back. I would encourage you to read that, but in short, we did expect more subscribers, using more. What we got was a lot more subscribers, using a lot more. The way people are using the internet in NZ is fundamentally changing. We got it wrong in this case, and in that same post I did apologise, but I apologise again.

I hope that this addresses your concerns.

Last post to this thread by Orcon was a week ago. What happened to....

tsalmen:
Good evening again - we sucessfully completed migration of traffic by around midnight and have been keeping an eye on things since then. Things are looking good and users should notice a good improvement in performance from here on out, particularly at peak times.

I'll be keeping an eye on this thread, as will Duncan, so please feel free to leave feedback.

cheers
thomas

10 pages of feedback since then and none of it really very good and you guys have replied 2 or 3 times?.

Come on Orcon time to get your act together and give ppl an update. I have logged a ticket and have received no update about that, how about you guys speak up and let us know our issues are at least being looked at??

What is going on?

newbiejam

51 posts

Master Geek

#140099 24-Jun-2008 09:28

wonderferret: Don't know what you can do about a gaming ISP as I'm not a big user of it but looking at the Epitiro app mentioned here

http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=23077 might help see what other people are getting around you.. I'm running it to check my options in Auckland and basically every isp except Woosh beats Orcon in the gaming tests.

Your results may vary but at least give it a try.

Every ISP beats orcon in gaming tests? I would have thought orcon was one of the top ISP for gaming before this international traffic crap came in. Eventho I live in Dunedin, I'd have to say im pretty satisfied by orcon as I really demand low ping and low latency from ISPs, except recently..

wonderferret

139 posts

Master Geek

Lifetime subscriber

#140127 24-Jun-2008 10:55

I'm just reporting the results in the Auckland CBD, results in other parts of the country may well be different. Orcon here give a fairly steady 6 returns per second vs 20 to 30 for Iconz for example. Also these tests have only been avail for the last week or so and will be affected by Orcon currently poor performance IMO.

newbiejam

51 posts

Master Geek

#140129 24-Jun-2008 10:59

wonderferret: I'm just reporting the results in the Auckland CBD, results in other parts of the country may well be different. Orcon here give a fairly steady 6 returns per second vs 20 to 30 for Iconz for example. Also these tests have only been avail for the last week or so and will be affected by Orcon currently poor performance IMO.

Is more returns per sec the better? or less the better?
I have done my test, it shows me around 6 returns per sec with orcon

wonderferret

139 posts

Master Geek

Lifetime subscriber

#140130 24-Jun-2008 11:02

Look at the graph mid page here as an example

http://www.geekzone.co.nz/forums.asp?ForumId=82&TopicId=22398&page_no=3

More round trips = better.

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kiwipearls

431 posts

Ultimate Geek

#140182 24-Jun-2008 15:10

Well I got a response from Orcon today - and I think it has more or less cemented my decsion to leave.

Orcon:
Thank you for your reply regarding the speeds you are experiencing.

In regard to your initial enquiry - I am unable to discount the charge for this service as the terms and conditions for broadband plans distinctively specify that "Broadband is not guaranteed to be fault free or continuous." (Please section 2.2 of the attached terms and conditions).

As indicated in previous correspondence, there are many other factors that can cause the internet to run at less than optimal speeds - we require detailed information that an email simply cannot cover or provide reasonable explanation.

If we where to dismiss all speed issues as part of our current international speed degradation it would result in longer restore times for the percentile that are actually affected by line faults (to some degree) or account issues (such as unpaid bills and what-not).

I also appreciate that from time to time we have high call volumes, however due to recent growth within the helpdesk and changes in call handling protocol, we are now are able to get to each customer much faster - this has resulted in a no to five minute wait (on most days).

Then I phoned them, which isn't really helpful at all as the staff on the phone have no idea what is going on. All they said was that they reckon it is high priority at the moment and they are sure it is being worked on.

I am going to give Orcon 2 weeks - I have all ready given them a month and a half - so I will round it up to two months. I think that is more than adequete to get their services working smoothly.

I told the guy on the phone, that I am paying top dollar for broadband, but I'm not getting broadband speeds - I'm getting dial up - that is not what I signed up for.

I feel there is no communication among management at Orcon with the staff - that needs to change.

I also feel that we should be compensated for a service we are not recieving. I told the guy on the phone, that they should pass all customer concerns onto management - but he said they don't like to hear it.

I really had faith in this company - it is New Zealand owned, employs New Zealanders - they tell us to support our local businesses - so I am doing the right thing.

2 weeks Orcon - that is all I am going to give you.

Get your act together or I am sure you are going to lose many many customers.

I am also pretty sure that under the Consumer Guarantees Act that if a company is knownly charging full price for a service that is faulty (this has been acknowldged as faulty by Orcon(they know they need to get more provisions for Bandwidth)) - that they cannot charge us top dollar for such service.

Consumer Guarantees Act : This means that from 8 July 2003, any services supplied to you by your electricity, gas, telephone, water company or internet service provider must meet the guarantees under the Act. You can seek a remedy where these services fail to meet any of the guarantees.

I am sure the Act supersedes any contract in place by Orcon.

As a comsumer I agreed to pay them for Broadband services not the dial up speeds I am recieving.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

BigGuy

227 posts

Master Geek

#140184 24-Jun-2008 15:31

See the System Status page has been updated with: http://www.orcon.net.nz/system_status/

Intermittent international content speed issues

It seems that the bad weather and cold temperatures mean that our users are downloading more data from international sites than ever. This means that despite the recently carried out bandwidth upgrade we are still experiencing intermittent international content speed issues during peak demand. Our network engineers are working on a solution, and we will post an update as soon as it is available.

Incidentally, I rang Orcon today to find out why they hadn't replied to my email. I was told by someone there (I wont repeat names), that users on the ZeroShock service, or rather grandfathered plans, got degraded service compared to users on the new plans.

This annoys me somewhat as I didnt realise that I was at the bottom of the heap when it came to traffic priorities!

TechnoGuy001

853 posts

Ultimate Geek

ID Verified

#140188 24-Jun-2008 15:42

darn that sucks!

Am I clad im leaving Orcon, as im on a fairly old plan too.

I wish orcon would just get a heap load of bandwidth, I pay heaps to them in over usages so they can afford it!

wownerf

25 posts

Geek

#140189 24-Jun-2008 15:42

BigGuy: Incidentally, I rang Orcon today to find out why they hadn't replied to my email. I was told by someone there (I wont repeat names), that users on the ZeroShock service, or rather grandfathered plans, got degraded service compared to users on the new plans.
This annoys me somewhat as I didnt realise that I was at the bottom of the heap when it came to traffic priorities!

BigGuy - is this for real ?? A while back in this thread, it was discussed that it appeared that the plans which were part of their special homeline deal that came out a while ago (homeline, tolls and broadband) appeared to be more likely to have issues in regards to speed. Your comment above goes a way to reinforce this belief. Maybe all special plans are set up like this ?? If this is the case, (and I decidely hope that its not) then im not happy.

kiwipearls

431 posts

Ultimate Geek

#140190 24-Jun-2008 15:45

I think blaming this issue on the weather is stupid. I've never ever had bad internet speeds due to weather.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

BazNZ

258 posts

Ultimate Geek

#140196 24-Jun-2008 16:05

ORCON ! What is happening???? I'm an Orcon gaming customer who is not happy !!! When will this be fixed or do I stop paying my account? Is this problem caused by having Interleaving turned on? Or is this just lack of bandwidth?... due to over population by under forecasting? I need a answer as I can't carry on gaming like this...I appreciate the updates and need to know what Orcon's next step is to fix their gaming issue. I have good web-browsing and downloading speeds but as for gaming... bad latency with short bursts of bandwidth then nothing. Stop and starting like this is just horrible when gaming on International Servers. HELP !!!!!!! I'm going mad !!!!

trakman

162 posts

Master Geek

#140197 24-Jun-2008 16:07

I think they mean that more users are contending for the same amount of backhaul when its pissing down outside and EVERYONE is inside watching videos on YouTube.

Duncan, can we get an e.t.a. for more capacity being added...I promise we won't flame you if there is a small delay (like last time) - hehe

BigGuy

227 posts

Master Geek

#140198 24-Jun-2008 16:07

I placed a call at 14:42hrs today and am simply restating what I was told.

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