Much slower Speeds in the evening (unlimited Naked plan)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Much slower Speeds in the evening (unlimited Naked plan)

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16 posts

Geek

#815492 10-May-2013 21:31

This is ridiculous, its taking minutes to load up Gmail, Google reader, anything HTTPs, WTF is happening.

Amp

16 posts

Geek

#815495 10-May-2013 21:36

Amp: This is ridiculous, its taking minutes to load up Gmail, Google reader, anything HTTPs, WTF is happening.

Ahh I see

from network status - One of the international link providers that we (and other ISPs) use lost connectivity this morning. Traffic has been moved to other international links, however customers may still experience some slowness when using international websites or other Internet traffic. The provider is working to restore the link. We are sorry for the inconvenience.

So its nearly 10pm Friday night, whats the betting nothing will happen till Monday

AdrianD

51 posts

Master Geek
+1 received by user: 4

Vocus

#815509 10-May-2013 21:57

We are still working on this and will continue it is resolved - best case scenario would be within the next few hours. Unfortunately the fault is upstream of our network so we are dependent on our supplier to address the issue.

If the issue isn't resolved tonight we have arranged a temporary augment of our IP Transit to cater for some of the lost capacity - so we have multiple cards in play.

Apologies for the inconvenience, this is an international fibre fault, and timely to identify and resolve across multiple networks.

Amp

16 posts

Geek

#815511 10-May-2013 22:00

Thanks Adrian for the reply, sorry if I sound so frustrated. If you get any updates can you post here please ?

AdrianD

51 posts

Master Geek
+1 received by user: 4

Vocus

#815595 11-May-2013 07:19

Hi guys - the issue was resolved at 2am - required a card replacement by an upstream carrier. Apologies for the service disruption - our engineers did a good job of balancing the capacity that we had to limit the impact.

Amp

16 posts

Geek

#815596 11-May-2013 07:27

Thanks Adrian :-) Skyping the family in the UK this morning and its a clear picture and snappy speed from the look of it

HP

Shop now for HP laptops and other devices (affiliate link).

Amp

16 posts

Geek

#816301 12-May-2013 18:05

Amp: Thanks Adrian :-) Skyping the family in the UK this morning and its a clear picture and snappy speed from the look of it

however downloads are still crawling, Looks like my static address which was outside the shaping range is now included. This is annoying so I guess I'll start shopping around for a ISP that doesn't shape. Snap is looking promising at the moment.

AdrianD

51 posts

Master Geek
+1 received by user: 4

Vocus

#816339 12-May-2013 18:36

Amp, if you can PM me your account details I will look into why you are experiencing slow service. We are not yet into peak time, so I am surprised that you are experiencing delays.

Adrian

lucky015

746 posts

Ultimate Geek
+1 received by user: 182

ID Verified

Trusted

#816410 12-May-2013 20:45

Ah, This had been irritating me for the last few days, Great to hear it should be back to normal when I get home.

Nakedcity

93 posts

Master Geek
+1 received by user: 1

#816816 13-May-2013 15:32

I'm on 250GB limited, and over the weekend it seemed to me that bandwidth is better. Both Netflix and Hulu seemed to be a little faster (as in watchable).

I'll try to note down my experiences over the next couple of nights and post what I'm seeing...

Jarsky

142 posts

Master Geek
+1 received by user: 39

#816907 13-May-2013 17:31

Amp:
Amp: Thanks Adrian :-) Skyping the family in the UK this morning and its a clear picture and snappy speed from the look of it

however downloads are still crawling, Looks like my static address which was outside the shaping range is now included. This is annoying so I guess I'll start shopping around for a ISP that doesn't shape. Snap is looking promising at the moment.

Don't think it's shaping, theres some sort of issue upstream. We're suffering the same thing, have been for nearly 2 weeks - on the static ip range 119.224.*

Still waiting for a resolution before my flatmates move us to another provider.

Dyson

Shop now for Dyson appliances (affiliate link).

sonyxperiageek

2984 posts

Uber Geek
+1 received by user: 397

Trusted

#816968 13-May-2013 19:00

AdrianD: Amp, if you can PM me your account details I will look into why you are experiencing slow service. We are not yet into peak time, so I am surprised that you are experiencing delays.

Adrian

Is @freitasm able to add a "Slingshot" company badge on to AdrianD's profile please? Sorry AdrianD but I'd like to be absolutely sure that I can send in my account details in to you securely..

Thanks.

Sony

Slingshot

1004 posts

Uber Geek
+1 received by user: 59

Trusted

Slingshot

#816991 13-May-2013 19:41

sonyxperiageek:
AdrianD: Amp, if you can PM me your account details I will look into why you are experiencing slow service. We are not yet into peak time, so I am surprised that you are experiencing delays.

Adrian

Is @freitasm able to add a "Slingshot" company badge on to AdrianD's profile please? Sorry AdrianD but I'd like to be absolutely sure that I can send in my account details in to you securely..

Thanks.

You can send them to me if you like?

Cheers -Ben

www.slingshot.co.nz

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