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28 posts

Geek


# 116021 15-Apr-2013 21:24
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Recently the internet has become very slow, earlier than normal.
By 8:30pm it because unusable for watching youtube videos or playing online.
I'm uses to the internet become slowing as the day goes on, in the morning I would get great speed, and can watch videos in HD or download large data without any problem until 5pm, and that was fine.

But Recently internet has become slower, a lot earlier by 2pm I would have to switch to only watch SD videos on youtube. and stop any remaining download until tomorrow.


additional info
Plan: Slingshot Unlimited Naked ADSL Plan
Router: the one provide by slingshot. Dynalink RTA1025
Region: Auckland, Lucas heights.

screenshot of TF2 servers latency, lows to highest, local and Australian server
http://iforce.co.nz/i/4ecy5aq1.t0c.png
My favorite server is located in Aus, and latency is jumping between 150-230 latency/ping
Making it unplayable.

any help would be appreciated.

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  # 799881 15-Apr-2013 21:24
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



19282 posts

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  # 799888 15-Apr-2013 21:30
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Here we go again someone on a unlimited plan not happy with the speed! Sorry but move off the unlimited plan and move out of this pool

 
 
 
 


516 posts

Ultimate Geek


  # 799909 15-Apr-2013 22:18

Also 150-200 ping is playable I play on this everyday on servers in US. However I guess in FPS as it looks like you are play TF2 ping does matter. But yes above post sums it up. Move off the unlimited plan if its slow. :)

1892 posts

Uber Geek


  # 799928 15-Apr-2013 22:57
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1. Find download manager
2. Download 1080p Youtube file with 8 streams instead of 1.
3. Return after utilising your 10+ Mb pipe and watch.

It works for me. I have a maximum sync of 1.8Mb/s, I can still pull a 720p video in 10 or 20 minutes.

Also, there are fixes for Firefox that make YouTube suck less. Will post links later if I remember. :)





Sometimes what you don't get is a blessing in disguise!

132 posts

Master Geek


  # 800146 16-Apr-2013 12:43
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FYI truenet report

shows that slingshot unlimited is actually theoretically not doing too badly in the difference between peak time and off peak performance (95% feb, 85% march etc). I'm on the same plan and have noticed a hit in all streaming at peak times, so i guess it's how they prioritise things in their traffic management (+how busy your local exchange is etc?)

if i switch to another plan, i'll let you know if there is any dramatic improvement in streaming. they'll let you drop back to a capped plan for a month if you want to test the difference. i wouldn't do it long term as $81 for 30gb ndsl isn't great value for money.

1 post

Wannabe Geek


# 800500 16-Apr-2013 20:50
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I'm on the Slingshot 250gb plan hoping it would be better than the unlimited plan but it's also limited to about 100KB/s during peak time for international traffic but full speed in the mornings of about 1.5MB/s. It's just part of life and you have to keep changing ISP as they become to slow to live with.



28 posts

Geek


  # 800505 16-Apr-2013 20:59
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Just to repeat, I've only noticed it recently, maybe since the begin of April. I have been with Slingshot unlimited Naked plan since April last year 2012, and only had to two big problems.
Beside that I have had no problem with slingshots unlimited plan.

1) bad latency to Aus server, I post the problem on geekzone forum last year and the problem was sorted in a few days later.

2) [off-topic] no DSL signal, there was a problem with the exchange, faulty equipment.

 
 
 
 


132 posts

Master Geek


  # 800561 16-Apr-2013 22:09
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Ireshine: Just to repeat, I've only noticed it recently, maybe since the begin of April. I have been with Slingshot unlimited Naked plan since April last year 2012, and only had to two big problems.
Beside that I have had no problem with slingshots unlimited plan.

1) bad latency to Aus server, I post the problem on geekzone forum last year and the problem was sorted in a few days later.

2) [off-topic] no DSL signal, there was a problem with the exchange, faulty equipment.



interesting. i have a problem streaming from an Aus server at peak times, used to be much better, who responded to and sorted out your query?

33 posts

Geek


  # 800600 16-Apr-2013 23:06
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You are not alone.



I tried,



1. Moved to capped plan.

2. Made changes on Internet caching, interleaving setting. I knew it won't help but it leave me no choice but to try every single thing.

3. Restored modem and router to default.

4. Call SS CS to find out if any issue with the network or international link. Went thru some troubleshooting process/checking. Nothing helps.



I have with the same settings, same configurations, same hardware, modem, devices. And it's just started to act up every now and then.



Been tired dealing with it, so I decided to switch. No solution for you but hope you find your way out of the issue.


1892 posts

Uber Geek


  # 800610 16-Apr-2013 23:19
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If you think there is a fixable problem that has occured on the network, you just need to do all the required troubleshooting and log a fault with Slingshot. IT/NOC will investigate if all the information is there and report back with their findings.

If you call technical support, they will give you a list and you can get started there. It is a pretty big list. :)

...Which is why not many people bother. They either don't know what they are doing half way through and draw the conclusion that it must be their fault, or are too lazy and the problem fixes itself after a while, haha.

I was having huge issues with streaming YouTube in December/January but moved to a place where the internet is slower than what I was getting when I thought it was crap.

Here is a link I was talking about earlier: http://mitchribar.com/2013/02/how-to-stop-youtube-sucking-windows-guide/

Let me know how the whole fault thing goes.





Sometimes what you don't get is a blessing in disguise!

635 posts

Ultimate Geek


  # 800717 17-Apr-2013 09:31
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johnr: Here we go again someone on a unlimited plan not happy with the speed! Sorry but move off the unlimited plan and move out of this pool


That's a pretty poor response, but not unexpected from a systems engineer for Vodafone. I am on the same plan but in Hamilton and noticed a major slow down on Saturday afternoon. Next day all was fine again. I have no issue watching youtube, download via http at 1.3-1.5Mbps from overseas all the while the wife talks happily on the VOIP phone.

So my point is stop telling unlimited users to move to a capped plan when things slow down. There is probably a problem somewhere if this issue is not the normal service we are used to or have seen in the past.


cheers
db
Also a grumpy systems engineer Laughing

39 posts

Geek
Inactive user


  # 801123 17-Apr-2013 17:28
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DravidDavid: If you think there is a fixable problem that has occured on the network, you
just need to do all the required troubleshooting and log a fault with Slingshot. IT/NOC will
investigate if all the information is there and report back with their findings.


Unfortunately not the case. I did exactly that but was blamed back. SS went out of their way to
convince me that the problem lies within my premises. Another funny thing is that they offer to
send a technician down, but he will charge if no fault exists in the premises - I find it weird as if
the fault not in the premises but with SS and SS suggests to send a tech out to check the
premises to make sure it's one link eliminated they should pay for it.

Nevertheless. SS refused to investigate fault after I have supplied test results (pings, trace
routes and speed tests) and blamed my premises. After a long argument they have sent
me a test modem so I could compare performances against my old modem. In the process
I went extra mile and had ADSL master splitter installed and had new wiring in place from
incoming street cable all the way to the dedicated ADSL jack (CAT6 cabling), this has improved
line rate, attainable line rate and noise margins a little bit (less than 1%) but not to the extent
where I would notice. Regardless of the splitter and the new cabling the international traffic
problem persist. Speeds are fine locally, fine to google and youtube but as soon as i go to other international websites I'm disappointed with SS performance.

I have sent them a bunch of new test results, I ran two modems in comparison doing same pings,
trace routes and speed tests on both so they compare apples to apples. There are 72 pages of test
data went to SS and I'm waiting to hear back.

I'm not on a capped plan, so shouldn't be throttled to a major degree...

I have noticed that Bandwidth has been behaving in the last few days and I was getting better speed
test results (regardless of the modem used), but quality (pings) is still awefull, I can't stream
video from most of the places I used to but youtube (this is low res video I'm referring to,
nothing close to 720 or 1080), images load slow or fail to load etc., etc. So I suggested they
escalate the traffic issue further up and get onto congestion problems with your international
traffic.

I have also told them to stop blaming customers for something that is not their fault and
stop using "best effort" as an excuse to do nothing while there are proven issues on SS end.

I look forward to hear what their response would be but I don't hold much hope and
I'm looking at some other options at the moment.

What I don't get is if SS know they have issues on their network or beyond that affect their
customers they should come forward and tell their customers about it but they turn around
and blametheir customer premises as a fault point, why?

SS should advise customers if there is something going on so customer is informed of what's
going on and why the issues are there. That way SS will make sure customers are more
tolerant towards the issues as they are made aware of them.



28 posts

Geek


  # 801290 18-Apr-2013 08:07
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My previous post, similar to this issues and resolved and/or happy out come.
http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=105401

I have be contacted by a Slingshot personnel, given set of task to do, will only able to complete them at night.
(speed issues only at night)

Will reply back in a few days.



28 posts

Geek


  # 803148 21-Apr-2013 17:11
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So I'm stuck on bad(out of date) telecommunication equipment, until Telecom decides to do something about it.

anyway to complain to Telecom about bad telephone lines in general.

My speeds look okay until the last step. (server i enjoy playing on)
http://iforce.co.nz/i/vd4rswx0.edc.jpg

BDFL - Memuneh
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  # 809836 1-May-2013 22:43
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Sorry, why do you think Telecom has anything to do with this?

The network (including exchanges, cabinets and copper lines) is a Chorus business. Telecom has nothing to do with this and complaining to them will lead you nowhere.






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