Ha, people complaining about customer service and what-not, and call backs, etc...

I've been trying to get an automated credit card billing issue sorted for over TWO YEARS.

I even had to get my bank involved to see any progress at all.

I was never called back when I was told I would be, and always had to do the chasing, and never got any results.

It was only after my bank got involved that I started to see any progress what so ever.

In the end, it seems nothing has helped, and that as long as they get my money they don't care, as the problem exists with the way BNZ does the charging and holding, and no one in the accounts team at Orcon seems to care or want to talk to the BNZ and get it sorted.

(Background - what happens is, the payment is charged against my card from Orcon, but two requests for the same payment amount are charged against my credit card, one with an authorisation code, another without, approximately two minutes apart - so effectively double charging.  The charge with the authorisation code against it is accepted, the other one without the auth code, drops off after 7 working days (ie is never accepted).  As you could imagine, on a low limit credit card, this is a PITA as I basically can't use the card for a week)