International Traffic issues on Orcon at moment?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › International Traffic issues on Orcon at moment?

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367 posts

Ultimate Geek
+1 received by user: 13

#886690 29-Aug-2013 19:00

Noticed over the past 2 days twitch has been having massive issues streaming past medium quality... plays for a bit, stops and starts, the video stops completely and restarts... Super annoying!
And gaming... well a lot of games are hosted in Aussie... so at night they are just crap. Black Ops 2 finds games easily during the day, when the speeds drop and ping goes up, can't find a single game!

mercutio

1392 posts

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#886701 29-Aug-2013 19:07

Sounddude:
mercutio:
the traceroute isn't as bad as the packet loss to that host, which of course is hard to monitor because they filter icmp, but if you do a tcpdump you'll see a lot of retransmissions. it's cogent->at&t being saturated, and it seems cogent are now sending to at&t much further out. if at all possible to change at&t bgp path to not go out via cogent would probably be a lot better. (battle net is on another AS after some of the other traffic, but it's still single homed at&t.. )

on that note, it seems cogent are up to having peering issues with verizon, at&t, and comcast now. all simultaneously. afaik it's mostly about cogent hosting netflix.

the cogent->at&t dispute is pretty big, it seems they're congesting in los angeles, and chicago, and this path looks like dallas...

Depressing isn't it.

Will have a play in the morning, see if I can get the AT&T traffic to go via Level3.

how'd that go? at least us.battle.net seems to still be routing via cogent, and the kansas/dallas detour.. i suppose at least it's not going via chicago atm.

and i dunno what to think of it really. it's kind of like telecom routing to therir own mail servers in australia via singapore because they didn't want to peer with vocus. then blaming the singapore cable cut on email problems. (even though it's a reasonably common occurance around there)

Sounddude

I fix stuff!
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#886707 29-Aug-2013 19:24

Rambaldi: Still paying 220ish a month on the 1TB plan that Orcon no longer offer, because I don't like how shady the all you can eat plan sounds in the fine print, with the whole we can charge you more if you download too much, without saying how much too much is.

You would never get "charged" more. You might get told to calm it down a bit. But in saying that we have customers downloading TB+ and have told no one to calm down yet.

Sounddude

I fix stuff!
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#886710 29-Aug-2013 19:27

Rambaldi: In the past it's been that Orcon runs out of International Bandwidth, so they slow everything down for a few weeks while they pretend they haven't run out. Then they order more then everything is fine at night again for a good few months but hardly ever admit to doing anything to fix the problem and act like we were all imaging it. It's happened in a circle so many times that I normally don't bother saying anything, I just wait and it gets fixed.

Things are a lot different with the new management. The new owners have made it clear that bandwidth is king and we need to make sure we have ample at all times.

I have fully admitted in previous posts about being a bit congestion on Aussie routers (and we are working hard to resolve them), but USA routes have a lot of spare bandwidth. A huge amount of capacity has been added in the past months.

Sounddude

I fix stuff!
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#886711 29-Aug-2013 19:28

mercutio:
how'd that go? at least us.battle.net seems to still be routing via cogent, and the kansas/dallas detour.. i suppose at least it's not going via chicago atm.

and i dunno what to think of it really. it's kind of like telecom routing to therir own mail servers in australia via singapore because they didn't want to peer with vocus. then blaming the singapore cable cut on email problems. (even though it's a reasonably common occurance around there)

Still working on it ;-) Had a bit of a chat with Cogent so have all the details I need to resolve that.

Rambaldi

231 posts

Master Geek
+1 received by user: 29

#886734 29-Aug-2013 20:27

Sounddude:
Rambaldi: Still paying 220ish a month on the 1TB plan that Orcon no longer offer, because I don't like how shady the all you can eat plan sounds in the fine print, with the whole we can charge you more if you download too much, without saying how much too much is.

You would never get "charged" more. You might get told to calm it down a bit. But in saying that we have customers downloading TB+ and have told no one to calm down yet.

I was basing that on your fair use policy line here Orcon may (in its sole discretion): · apply charges to your account for the excessive and/or unreasonable element of your usage

Everytime I've tried to find out on the phone how much is excessive or roughly how much is okay, I've been told no comment basically. With my 1TB plan I have only 2-3 times gone over 800gb, usually its more like 500-700gb... have I really been sticking to this plan and paying all this extra money for... nothing :( ? If I should be switching over can I do that with you in private messages or do I need to call them on the phone?

Didn't mean to sound like I hated Orcon or anything in my previous comment, if I did, I wouldn't be with them. The only really good answers or experiences I've had with Orcon have been when you answer something as the phone service is non existent.

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variable

124 posts

Master Geek
+1 received by user: 3

#886758 29-Aug-2013 21:01

Sounddude:
Rambaldi: In the past it's been that Orcon runs out of International Bandwidth, so they slow everything down for a few weeks while they pretend they haven't run out. Then they order more then everything is fine at night again for a good few months but hardly ever admit to doing anything to fix the problem and act like we were all imaging it. It's happened in a circle so many times that I normally don't bother saying anything, I just wait and it gets fixed.

Things are a lot different with the new management. The new owners have made it clear that bandwidth is king and we need to make sure we have ample at all times.

I have fully admitted in previous posts about being a bit congestion on Aussie routers (and we are working hard to resolve them), but USA routes have a lot of spare bandwidth. A huge amount of capacity has been added in the past months.

Youtube speed has improved tonight, but I only tested at 9pm so will see how things goes tomorrow night.

http://www.limsbros.com http://hash.limsbros.com

linw

2893 posts

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#886786 29-Aug-2013 23:20

Agree on YT speed, tonight.

Scotsman

83 posts

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#886925 30-Aug-2013 10:15

To be honest the communication from Orcon regarding this is below par when it comes to customer care and retention.

You have a service that's clearly below par across ADSL and others. Really you'd expect a little more clarity, more urgency and a defined timeline rather than 'were working on it'.

The money many of us are paying for these services DO NOT meet up or match the product being sold. Its like paying 5 bucks for Milk and being given 1/3 of the carton.....'you'll get a full carton....errr......sometime soon'.

Would you go back and buy the same product again?

I have contacted technical support so many times in the past few months about my speeds in the evenings and always they give you the same answer 'Its peak time...nothing we can do'.

Clearly that's not the case, as there is a problem that Orcon know about and are trying to patch it up. So why not tell customers that when they call? Why are your teams in the Phillipines fobbing us off with half cocked excuses?

Here's an few ideas Orcon, (having spent a few years working in Telecomms in NZ customer facing 3G service centre I know all about dealing with dissapointed customers/faulty product/and setting real expectations).

1) Firstly give more detail on your plan and expected date to resolve these nightly slow downs. Saying 'should be good next week' doesn't really come across as a concrete statement nor does it fill one with confidence.

2) An apology might be an idea, something like ' Orcon apologises for the drop in performance impacting customers particularly in the evening. We realise that this is affecting our service and your experience online and are working now to ensure this doesn't happen in the future.

3)When your competitors clearly don't suffer these slowdowns/bandwidth issues, it might also be a good idea to be pro-active in terms of some form of compensation. Yes I said it. Free Gigs/Token credit/Free Orcon mug. Anything to try and keep people from migrating across the street where the broadband seems to actually do what it says on the tin.

Instead of a few posts saying 'we fixed You Tube/Spotify and some others.... kinda'...... 'yeah we got caught short guys, working on it, she'll be right soon enough' ........ .

Your not doing enough Orcon. Stop short changing your customers.

Inphinity

2780 posts

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#886943 30-Aug-2013 10:26

Rambaldi:
have I really been sticking to this plan and paying all this extra money for... nothing :( ? If I should be switching over can I do that with you in private messages or do I need to call them on the phone?

Yes, you can get a 1TB plan with other providers (Snap at least) for about $160/month. Sorry to say, if you've been paying $220/month for a 1TB DSL plan, you've been overpaying imo...

As for Orcons unlimited plan, FireEngine has clarified on these forums a few times that so far they've not had to warn any of their users, despite some using apparently a few TB a month. So I don't imagine you'd have an issue, unless the possibility of P2P shaping bothers you (not sure if they do that on your current plan).

FireEngine

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#886965 30-Aug-2013 10:55

Rambaldi:
Sounddude:
Rambaldi: Still paying 220ish a month on the 1TB plan that Orcon no longer offer, because I don't like how shady the all you can eat plan sounds in the fine print, with the whole we can charge you more if you download too much, without saying how much too much is.

You would never get "charged" more. You might get told to calm it down a bit. But in saying that we have customers downloading TB+ and have told no one to calm down yet.

I was basing that on your fair use policy line here Orcon may (in its sole discretion): · apply charges to your account for the excessive and/or unreasonable element of your usage

Everytime I've tried to find out on the phone how much is excessive or roughly how much is okay, I've been told no comment basically. With my 1TB plan I have only 2-3 times gone over 800gb, usually its more like 500-700gb... have I really been sticking to this plan and paying all this extra money for... nothing :( ? If I should be switching over can I do that with you in private messages or do I need to call them on the phone?

Didn't mean to sound like I hated Orcon or anything in my previous comment, if I did, I wouldn't be with them. The only really good answers or experiences I've had with Orcon have been when you answer something as the phone service is non existent.

Hi Rambaldi, please pm me your username or account number, I'd like to check your plan details.

Regards FireEngine