Orcon slow today

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon slow today

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231 posts

Master Geek

#335650 27-May-2010 21:50

Perhaps a silly question, but how do I post those speedtest results as pics here, I can't edit my post, I guess theres a limit to the amount of times you can try.

Zub

147 posts

Master Geek

#335656 27-May-2010 22:28

Hi Sounddude,

Thanks again for engaging on the forums to try and troubleshoot performance issues. You can help a lot of people at once this way, and I prefer it :)

Anyway, last night after you asked for some speedtest stats I decided to collect some data for you today. I only saw later that you also needed traceroutes, so I only have them starting at 5pm sorry (but they match the times of the speedtests). Hope it helps.

Plan: Orcon Purple
Location: Hamilton

Speedtests:

Speedtest results

Traceroutes:

5pm to yahoo.com

Tracing route to yahoo.com [209.191.122.70] over a maximum of 30 hops:
1     1 ms    <1 ms    <1 ms 192.168.2.1
2    13 ms    12 ms    11 ms 60.234.8.199
3    10 ms     9 ms    10 ms ge-0-0-3-201.cre1.nct.orcon.net.nz [121.98.9.65]
4    11 ms    10 ms    10 ms 121.98.9.142
5    11 ms    11 ms    10 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
6   145 ms   141 ms   141 ms po10-0.gw5.lax1.asianetcom.net [202.147.61.189]
7   167 ms   166 ms   166 ms gi7-0-0.gw2.sjc1.asianetcom.net [202.147.61.205]
8   170 ms   172 ms   169 ms po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
9   218 ms   170 ms   170 ms PAT1.SJC.yahoo.com [206.223.116.150]
10   207 ms   197 ms   198 ms as-0.pat1.dnx.yahoo.com [216.115.101.148]
11   225 ms   219 ms   220 ms as-3.pat1.da3.yahoo.com [216.115.96.38]
12   217 ms   216 ms   216 ms ae-1.pat2.da3.yahoo.com [216.115.105.163]
13   253 ms   221 ms   218 ms ae1-p121.msr1.mud.yahoo.com [216.115.104.83]
14   221 ms   220 ms   220 ms te-7-1.fab2-a-gdc.mud.yahoo.com [209.191.78.139]
15   225 ms   222 ms   221 ms te-9-1.bas-c2.mud.yahoo.com [68.142.193.11]
16   218 ms   220 ms   219 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]
Trace complete.
-------------------------------------------
6pm to yahoo.com

Tracing route to yahoo.com [209.191.122.70] over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms 192.168.2.1
2    11 ms    11 ms    12 ms 60.234.8.199
3     9 ms    10 ms     9 ms ge-0-0-3-201.cre1.nct.orcon.net.nz [121.98.9.65]
4    11 ms    11 ms    10 ms 121.98.9.142
5    11 ms    10 ms    12 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
6   142 ms   141 ms   141 ms po10-0.gw5.lax1.asianetcom.net [202.147.61.189]
7   169 ms   169 ms   167 ms gi7-0-0.gw2.sjc1.asianetcom.net [202.147.61.205]
8   169 ms   169 ms   168 ms po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
9   172 ms   169 ms   169 ms PAT1.SJC.yahoo.com [206.223.116.150]
10   203 ms   197 ms   225 ms as-0.pat1.dnx.yahoo.com [216.115.101.148]
11   219 ms   220 ms   220 ms as-3.pat1.da3.yahoo.com [216.115.96.38]
12   217 ms   217 ms   217 ms ae-1.pat2.da3.yahoo.com [216.115.105.163]
13   219 ms   219 ms   221 ms ae1-p131.msr2.mud.yahoo.com [216.115.104.87]
14   220 ms   218 ms   218 ms te-7-2.fab1-a-gdc.mud.yahoo.com [209.191.78.147]
15   218 ms   218 ms   219 ms UNKNOWN-209-191-78-169.yahoo.com [209.191.78.169]
16   221 ms   219 ms   220 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]
Trace complete.

-------------------------------------------
7pm to yahoo.com

Tracing route to yahoo.com [209.191.122.70] over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms 192.168.2.1
2    12 ms    12 ms    13 ms 60.234.8.199
3    11 ms    11 ms    10 ms ge-0-0-3-201.cre1.nct.orcon.net.nz [121.98.9.65]
4    17 ms    13 ms    11 ms 121.98.9.142
5    12 ms    14 ms    12 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
6   142 ms   141 ms   142 ms po10-0.gw5.lax1.asianetcom.net [202.147.61.189]
7   168 ms   168 ms   167 ms gi7-0-0.gw2.sjc1.asianetcom.net [202.147.61.205]
8   170 ms   168 ms   168 ms po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
9   170 ms   169 ms   170 ms PAT1.SJC.yahoo.com [206.223.116.150]
10   197 ms   198 ms   197 ms as-0.pat1.dnx.yahoo.com [216.115.101.148]
11   221 ms   221 ms   220 ms as-3.pat1.da3.yahoo.com [216.115.96.38]
12   217 ms   217 ms   217 ms ae-1.pat2.da3.yahoo.com [216.115.105.163]
13   219 ms   218 ms   220 ms ae2-p121.msr1.mud.yahoo.com [216.115.104.91]
14   220 ms   221 ms   219 ms te-8-1.fab1-a-gdc.mud.yahoo.com [209.191.78.133]
15   218 ms   220 ms   218 ms UNKNOWN-209-191-78-169.yahoo.com [209.191.78.169]
16   221 ms   220 ms   220 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]
Trace complete.

-------------------------------------------
8:20pm to yahoo.com
1    <1 ms     1 ms     1 ms 192.168.2.1
2   171 ms   221 ms    67 ms 60.234.8.199
3    11 ms    10 ms    10 ms ge-0-0-3-201.cre1.nct.orcon.net.nz [121.98.9.65]
4    12 ms    11 ms    11 ms 121.98.9.142
5    13 ms    13 ms    11 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
6   143 ms   142 ms   151 ms po10-0.gw5.lax1.asianetcom.net [202.147.61.189]
7   169 ms   168 ms   170 ms gi7-0-0.gw2.sjc1.asianetcom.net [202.147.61.205]
8   170 ms   172 ms   172 ms po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
9   171 ms   172 ms   305 ms PAT1.SJC.yahoo.com [206.223.116.150]
10   200 ms   199 ms   200 ms as-0.pat1.dnx.yahoo.com [216.115.101.148]
11   220 ms   226 ms   219 ms as-3.pat1.da3.yahoo.com [216.115.96.38]
12   218 ms   216 ms   218 ms ae-1.pat2.da3.yahoo.com [216.115.105.163]
13   228 ms   221 ms   220 ms ae1-p121.msr1.mud.yahoo.com [216.115.104.83]
14   221 ms   220 ms   220 ms te-7-1.fab2-a-gdc.mud.yahoo.com [209.191.78.139]
15   223 ms   222 ms   222 ms te-9-1.bas-c2.mud.yahoo.com [68.142.193.11]
16   221 ms   220 ms   221 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]
Trace complete.

-------------------------------------------
9:00pm to yahoo.com
Tracing route to yahoo.com [209.191.122.70] over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms 192.168.2.1
2    33 ms    29 ms    28 ms 60.234.8.199
3    27 ms    24 ms    26 ms ge-0-0-3-201.cre1.nct.orcon.net.nz [121.98.9.65]
4    39 ms    28 ms    25 ms 121.98.9.142
5    18 ms    18 ms    15 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
6   142 ms   142 ms   144 ms po10-0.gw5.lax1.asianetcom.net [202.147.61.189]
7   174 ms   174 ms   167 ms gi7-0-0.gw2.sjc1.asianetcom.net [202.147.61.205]
8   181 ms   178 ms   174 ms po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
9   186 ms   171 ms   170 ms PAT1.SJC.yahoo.com [206.223.116.150]
10   198 ms   206 ms   199 ms as-0.pat1.dnx.yahoo.com [216.115.101.148]
11   222 ms   230 ms   221 ms as-3.pat1.da3.yahoo.com [216.115.96.38]
12   217 ms   219 ms   220 ms ae-1.pat2.da3.yahoo.com [216.115.105.163]
13   229 ms   225 ms   224 ms ae1-p131.msr2.mud.yahoo.com [216.115.104.87]
14   231 ms   226 ms   218 ms te-7-2.fab1-a-gdc.mud.yahoo.com [209.191.78.147]
15   219 ms   220 ms   221 ms UNKNOWN-209-191-78-169.yahoo.com [209.191.78.169]
16   221 ms   222 ms   221 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]
Trace complete.

-------------------------------------------
10:00pm to yahoo.com

Tracing route to yahoo.com [209.191.122.70] over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.2.1
2    14 ms    12 ms    17 ms 60.234.8.199
3    10 ms    10 ms    13 ms ge-0-0-3-201.cre1.nct.orcon.net.nz [121.98.9.65]
4    12 ms    10 ms    11 ms 121.98.9.142
5    12 ms    12 ms    11 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
6   142 ms   142 ms   142 ms po10-0.gw5.lax1.asianetcom.net [202.147.61.189]
7   169 ms   166 ms   167 ms gi7-0-0.gw2.sjc1.asianetcom.net [202.147.61.205]
8   171 ms   169 ms   169 ms po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
9   170 ms   169 ms   202 ms PAT1.SJC.yahoo.com [206.223.116.150]
10   198 ms   198 ms   201 ms as-0.pat1.dnx.yahoo.com [216.115.101.148]
11   220 ms   220 ms   219 ms as-3.pat1.da3.yahoo.com [216.115.96.38]
12   221 ms   216 ms   216 ms ae-1.pat2.da3.yahoo.com [216.115.105.163]
13   223 ms   221 ms   222 ms ae1-p121.msr1.mud.yahoo.com [216.115.104.83]
14   221 ms   220 ms   220 ms te-7-1.fab2-a-gdc.mud.yahoo.com [209.191.78.139]
15   221 ms   220 ms   222 ms te-9-1.bas-c2.mud.yahoo.com [68.142.193.11]
16   222 ms   219 ms   219 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]
Trace complete.

If those stats were at all helpful, I could try again on Sunday night when I would normally try to do a Skype call to Australia. Last few weeks it has been super shonky (not just video, but audio too), so we just end up on text chat.

Zub

147 posts

Master Geek

#335657 27-May-2010 22:36

Hi Rambaldi. When you post do you see editor buttons (e.g. bold, itaics, smilies etc..) above where you type?

If so, try using the Insert/Edit Image option (square button, with a tree icon). Add the URL of your speedtest image in there.

If not, you may need to enable it. I turn it off so reply posting will work correctly from my milestone (otherwise it won't let me type in the reply box at all for some reason). Here's how you do it:

1) Go to your profile options (next to your avatar at the top of the forums)
2) Scroll down to the Edit My Profile option (below your geekzone friends, not far below your avatar)
3) On the next page scroll down to the Forum and Geekzone Blog Options section
4) Check the box for "Use HTML editor when posting in forums of Geekzone Blog"

Hope that helps. Good luck!

alliao

321 posts

Ultimate Geek

#335659 27-May-2010 22:56

Wow, wonder if orcon's working tirelessly?

My yahoo.com tracert is looking a lot saner!

  1 2 ms <1 ms <1 ms 192.168.1.1
  2 80 ms 81 ms 77 ms 60.234.8.199
  3 79 ms 79 ms 83 ms ge-0-0-3-201.cre1.nct.orcon.net.nz [121.98.9.65]
  4 71 ms 80 ms 81 ms 121.98.9.142
  5 83 ms 83 ms 84 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
  6 92 ms 78 ms 75 ms ge-0-0-0-0.gw1.akl2.asianetcom.net [203.192.185.45]
  7 212 ms 214 ms 204 ms po1-1-0.gw3.lax1.asianetcom.net [203.192.185.62]
  8 241 ms 249 ms 242 ms gi4-1-0.gw1.sjc1.asianetcom.net [202.147.61.209]
  9 246 ms 243 ms 246 ms PAT1.SJC.yahoo.com [206.223.116.150]
10 235 ms 242 ms 248 ms ae0-p230.msr2.sk1.yahoo.com [216.115.106.141]
11 239 ms 245 ms 246 ms te-9-1.bas-k2.sk1.yahoo.com [68.180.160.15]
12 247 ms 238 ms 246 ms ir1.fp.vip.sk1.yahoo.com [72.30.2.43]

wonder what was all that geneva business all about...

yozshiku

34 posts

Geek

#335661 27-May-2010 23:04

My yahoo tracerts are still insane (but thankfully more in looking at the crazy number of hops than any real ping issues). The second hop is bolded as now we're outside of prime time it's solid, but a couple of tracerts I sent to Simon in a PM earlier had this hop at ~80ms (as with alliao's recent post), and it's been that way all night (from 5pm until a few minutes ago).

Tracing route to eu-fp.wa1.b.yahoo.com [87.248.112.181]
over a maximum of 30 hops:

  1 <1 ms <1 ms <1 ms 192.168.1.1
  2 17 ms 22 ms 21 ms 60.234.8.199
  3 21 ms 20 ms 18 ms ge-0-0-3-201.cre1.nct.orcon.net.nz [121.98.9.65]
  4 23 ms 16 ms 16 ms 121.98.9.142
  5 19 ms 15 ms 16 ms Gi10-0-0-401.GW1.AKL1.asianetcom.net [203.192.167.33]
  6 16 ms 19 ms 17 ms ge-0-0-0-0.gw1.akl2.asianetcom.net [203.192.185.45]
  7 153 ms 153 ms 158 ms po1-1-0.gw3.lax1.asianetcom.net [203.192.185.62]
  8 156 ms 163 ms 172 ms gi8-0-0.gw5.lax1.asianetcom.net [202.147.61.214]
  9 156 ms 156 ms 154 ms xe-11-1-0.edge2.LosAngeles9.Level3.net [4.53.230.9]
10 155 ms 167 ms 180 ms ae-73-70.ebr3.LosAngeles1.Level3.net [4.69.144.116]
11 195 ms 192 ms 199 ms ae-2-2.ebr3.SanJose1.Level3.net [4.69.132.9]
12 202 ms 224 ms 209 ms ae-93-93.csw4.SanJose1.Level3.net [4.69.134.238]
13 212 ms 210 ms 198 ms ae-94-94.ebr4.SanJose1.Level3.net [4.69.134.253]
14 278 ms 262 ms 256 ms ae-2-2.ebr4.NewYork1.Level3.net [4.69.135.186]
15 272 ms 271 ms 264 ms ae-84-84.csw3.NewYork1.Level3.net [4.69.134.122]
16 274 ms 263 ms 268 ms ae-81-81.ebr1.NewYork1.Level3.net [4.69.134.73]
17 333 ms 341 ms 333 ms ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
18 365 ms 352 ms 341 ms ae-100-100.ebr1.London1.Level3.net [4.69.141.165]
19 392 ms 380 ms 375 ms ae-5-5.car1.Dublin1.Level3.net [4.69.136.89]
20 359 ms 329 ms 327 ms 212.73.251.2
21 306 ms 311 ms 311 ms te-7-4.bas-b1.ird.yahoo.com [87.248.101.103]
22 304 ms 301 ms 304 ms ir1.fp.vip.ird.yahoo.com [87.248.112.181]

Trace complete.

Zub

147 posts

Master Geek

#335662 27-May-2010 23:04

wonder what was all that geneva business all about... ?

Orcon is sending our data packets via the Large Hadron Collider so they get accelerated beyond the speed of light. Einstein be damned!

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#335701 28-May-2010 09:22

alliao: Wow, wonder if orcon's working tirelessly?

Sleep? Who needs sleep!

Thanks for the info guys

We added 200Mbit of bandwidth last night to our Aussie POP in Sydney, this should help with some of the issues.

HOWEVER.

We still have issues with our Telecom Wholesale handovers. As you can see most of you had 60.234.8.199 in your traceroutes. This is one of our BRAS's. That handover to telecom is overloaded.

We are working with Telecom to resolve.

Customers on Orcon+ should be running sweet!

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Rambaldi

231 posts

Master Geek

#335702 28-May-2010 09:25

HOWEVER.

We still have issues with our Telecom Wholesale handovers. As you can see most of you had 60.234.8.199 in your traceroutes. This is one of our BRAS's. That handover to telecom is overloaded.

We are working with Telecom to resolve.

Hope it gets fixed soon, as gaming is *extremely* frustrating on some nights, damn near unplayable :(

saxtim

9 posts

Wannabe Geek

#335710 28-May-2010 09:41

Hi there,

I found these forums after having same really slow interent over the last 36 hours and searching online. Unlike others, my connection has been consistently slow and has not fluxuated much with time of day.

Here is a cut and past from out modem :

Internet

Connection status:     Connected (0:12:24:08)
Connection mode:    Always on
IP address:    60.234.208.128
MAC address:     00:21:04:4C:A3:8F
Default gateway:    60.234.8.199
Preferred DNS server:    60.234.1.1
Alternate DNS server:    60.234.2.2
Downstream rate:    4608 kbps
Upstream rate:    160 kbps
PPPoE pass-through:     Disabled
ADSL Line

Status:    Cable connected
Line mode:    G.DMT
Maximum line rate:    4608 kbps (downstream) / 800 kbps (upstream)
Noise margin:    12.6 dB (downstream) / 29 dB (upstream)
Line attenuation:    25.4 dB (downstream) / 11.5 dB (upstream)
Output power:    17.5 dBm (downstream) / 12.1 dBm (upstream)

And here is the stats from speedtest.net:

https://www.speedtest.net/result/828245112.png

I've tried restarting the modem a few times and I have submitted a support ticket on orcon's website.

I'm located in Hokitika and I'm on the Orcon Home Platinum Plan

Thanks

Tim

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#335727 28-May-2010 10:06

saxtim: Hi there,

I found these forums after having same really slow interent over the last 36 hours and searching online. Unlike others, my connection has been consistently slow and has not fluxuated much with time of day.

Here is a cut and past from out modem :

Internet

Connection status:     Connected (0:12:24:08)
Connection mode:    Always on
IP address:    60.234.208.128
MAC address:     00:21:04:4C:A3:8F
Default gateway:    60.234.8.199
Preferred DNS server:    60.234.1.1
Alternate DNS server:    60.234.2.2
Downstream rate:    4608 kbps
Upstream rate:    160 kbps
PPPoE pass-through:     Disabled
ADSL Line

Status:    Cable connected
Line mode:    G.DMT
Maximum line rate:    4608 kbps (downstream) / 800 kbps (upstream)
Noise margin:    12.6 dB (downstream) / 29 dB (upstream)
Line attenuation:    25.4 dB (downstream) / 11.5 dB (upstream)
Output power:    17.5 dBm (downstream) / 12.1 dBm (upstream)

Get the helpdesk to have a look at your line. With a line attenuation of 25db you shuold get better than 4Mbit even on an old ADSL1 exchange/coklin.

I would also ask for interleaving to be turned on, especially if you have a bad line.

Noodles

487 posts

Ultimate Geek

#335959 28-May-2010 22:03

Orcon's really slow at the moment, it's almost like being on dialup. I'm on a BSY cabinet on telecom wholesale

[URL=https://www.speedtest.net][IMG]https://www.speedtest.net/result/828699877.png[/IMG][/URL]

Usually get 20Mbit/s down, 1Mbit/s up

nzkiwiman

2585 posts

Uber Geek

Subscriber

#335960 28-May-2010 22:06

Network status page has been updated

Over the past week we have become aware of a congestion issue with one of our handover links on our broadband network. These links pass the broadband traffic between our suppliers network and our own. The result of this is that approximately quarter of our customers may be experiencing lower than usual broadband performance during peak times.

This has particularly become an issue this week as our customers had their data allowance reset after billing on the 23rd of May, which means that they begin using a lot of data again.

We are aware of how frustrating this can be, and want to assure you that we are taking this issue very seriously. We have been working really hard to come up with a solution, and have implemented a couple of temporary measures to improve performance. However we are still working on a long term solution. As soon as we have this solution we will be implementing it without delay. Please accept our apologies for this issue. We will update you as soon as we have a solution and a confirmed date for implementation.

EDIT: My own performance seems to be a bit better than previous days
My default gateway does not seem to be the one that has been identified as being corrupt, though it is close: 60.234.8.200

Ragnor

8221 posts

Uber Geek

Trusted

#335992 29-May-2010 00:25

NZ ISP actually posting a real status update on their website

/falls over in shock

alliao

321 posts

Ultimate Geek

#336065 29-May-2010 14:06

glad to say that right now everything looks sweet :)

1 1 ms <1 ms <1 ms 192.168.1.1
2 21 ms 25 ms 31 ms 60.234.8.199
3 22 ms 14 ms 16 ms ge-0-0-3-201.cre1.nct.orcon.net.nz [121.98.9.65]

even the BRA (srsly?) is looking fine without the nasty 80ms near-dialup-latency :)

Thanks!

insane

3239 posts

Uber Geek

ID Verified

Trusted

#336397 30-May-2010 21:59

Ragnor: NZ ISP actually posting a real status update on their website

/falls over in shock

Always good when the opperations team gets to create the status update, as opposed to marketing or customer service putting some sort of missinformed spin on the situation.

Good on them for a real update!

I'm sure everyone is thinking how did they not see this comming but the truth is that relatively small changes in user habits can make a large difference to the amount of traffic used making any previous forecast near useless.
Or when marketing dictates that more data should be given away for free without doing the maths.
This is often followed by members of the opperations team pointing fingers at said marketing people and saying things like 'i told you so'. and 'lol now look'

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