Slingshot issues - Auckland

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot issues - Auckland

Jattennz

90 posts

Master Geek

#104983 24-Jun-2012 15:21

Hi,

Internet connection has been all over the place for last week or so. Sometimes it seems fine, then other times I can't even get a local website to load.

Speed tests are random, sometimes it goes full speed (mostly only on Slingshot's test) then I will get results showing lower down speed than up. Can't game online with the connection like this.... even viewing websites is frustrating.

Same result after waiting 5 minutes.

Tried multiple times.

Slingshot's speedtest is the only one that comes out the same fullspeed everytime.

Area: Auckland CBD
Plan: 100gb homeline + broadband

Cheers

johnr

19282 posts

Uber Geek
Inactive user

#645422 24-Jun-2012 15:29

What other basic fault checking have you done?

Jattennz

90 posts

Master Geek

#645423 24-Jun-2012 15:31

Hi, just the usual restarting router, computer. Trying different browsers. Not sure what else to do.

johnr

19282 posts

Uber Geek
Inactive user

#645425 24-Jun-2012 15:37

Have you got master filter installed?

What are the modem stats?

Approx where are you?

Jattennz

90 posts

Master Geek

#645430 24-Jun-2012 15:40

Hi, have 1 line with the filter in it.

Modem stats:

Data Rate
Up Stream1084 (Kbps.)
Down Stream14950 (Kbps.)

Operation Data
Upstream Downstream
Noise Margin 7 dB 6 dB
Attenuation 18 dB 17 dB

Area: Near Skytower

Thanks again.

johnr

19282 posts

Uber Geek
Inactive user

#645432 24-Jun-2012 15:44

Master filter or line filter?

Jattennz

90 posts

Master Geek

#645433 24-Jun-2012 15:45

Not sure what the difference is sorry? Just a filter that comes out and splits into one for phone and one for the modem.

johnr

19282 posts

Uber Geek
Inactive user

#645439 24-Jun-2012 15:53

Please read blog post by Steve Biddle posted 20-Nov-2011 17:29

http://www.geekzone.co.nz/sbiddle/Telecommunications

John

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Jattennz

90 posts

Master Geek

#645445 24-Jun-2012 16:03

Hmm okay, did you want me to check if it was cabinet or exchange I was connected to? The Chrous website doesn't recognize our address.

johnr

19282 posts

Uber Geek
Inactive user

#645451 24-Jun-2012 16:10

This shows what a master filter is

Jattennz

90 posts

Master Geek

#645454 24-Jun-2012 16:14

Okay cheers, we just have a plugin filter as we are in a rental apartment.

Detruire

1772 posts

Uber Geek

#645559 24-Jun-2012 21:02

Have you tried unplugging everything except the modem (phones, filters, Sky boxes, etc.) from the phone line?

Can you post up the line stats (such as sync rate and line attenuation) shown in your modem's status page? Ideally from when the speeds are bad, and from when they're fine.

rm *

insane

3242 posts

Uber Geek

ID Verified

Trusted

#645623 25-Jun-2012 02:34

Detruire:
Can you post up the line stats (such as sync rate and line attenuation) shown in your modem's status page? Ideally from when the speeds are bad, and from when they're fine.

You must have missed this post then ;)

Jattennz: Hi, have 1 line with the filter in it.

Modem stats:

Data Rate
Up Stream1084 (Kbps.)
Down Stream14950 (Kbps.)

Operation Data
Upstream Downstream
Noise Margin 7 dB 6 dB
Attenuation 18 dB 17 dB

Area: Near Skytower

Thanks again.

If it were me I'd log a support call, not sure how much you'd be able to do yourself.

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#645720 25-Jun-2012 10:15

Jattennz: Hi, have 1 line with the filter in it.

Modem stats:

Data Rate
Up Stream1084 (Kbps.)
Down Stream14950 (Kbps.)

Operation Data
Upstream Downstream
Noise Margin 7 dB 6 dB
Attenuation 18 dB 17 dB

Area: Near Skytower

Thanks again.

Hi,

Seems like something is up...can you please PM me your account number?

Thanks,
Ben

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ