Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


Topic # 107756 19-Aug-2012 09:46 Send private message

I live in Upper Riccarton and have gone with Slingshot as my internet service provider for the last three years (three years since we moved into this address). Not a single day we could have good reception from Slingshot. We cannot even dream of downloading youtube videos, we can barely chat or send email from our so called "broadband" connection using wifi. I am thoroughly disgusted with the quality of the reception of this service. 
A call for plea before I completely give up and move elsewhere. Is it a problem of reception throughout Christchurch? Is this poor quality of upload/download specific to slingshot or will moving to other providers make any difference? 

/Arin

Create new topic
4161 posts

Uber Geek
+1 received by user: 1091


  Reply # 674155 19-Aug-2012 10:02 Send private message

I assume this is an ADSL connection?

What troubleshooting have you done so far?

I would suggest starting with a full isolation test, and posting your modem stats here. There are probably hundreds of threads on this forum covering this if you use the search function.

3346 posts

Uber Geek
+1 received by user: 359

Trusted

  Reply # 674156 19-Aug-2012 10:06 Send private message

By the sounds of it you may have poor internal wiring, a faulty modem or a line fault as what you have described is not the usual experience for Slingshot users. If its any of the above 3 then changing ISPs won't help you at all.

Could you login to your modem and provide us line stats. Go to speedtest.net and provide speedtest results to various servers in NZ, AUS and USA? Also its worth trying to unplug everything from your phone line apart from your modem including Sky and an alarm if you have one.





868 posts

Ultimate Geek
+1 received by user: 23

Subscriber

  Reply # 674157 19-Aug-2012 10:08 Send private message

So what did slingshot say when you rang them? Like you have rung them about your ongoing issues (three years worth you say!)?





19290 posts

Uber Geek
+1 received by user: 2647
Inactive user


  Reply # 674163 19-Aug-2012 10:16 Send private message

What basic fault checking have you done?

80% chance the issue is not even with Slingshot and related to your house wiring

BDFL - Memuneh
57821 posts

Uber Geek
+1 received by user: 9428

Administrator
Trusted
Geekzone
Subscriber

  Reply # 674165 19-Aug-2012 10:21 Send private message

Please read this discussion about internal wiring. You will find out that for many people doing some work inside the house fixed speed and disconnection problems.




24877 posts

Uber Geek
+1 received by user: 4778

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 674189 19-Aug-2012 11:29 Send private message

As pointed out above the first step is to assess your internal wiring. This is the single biggest contributor to poor speeds.

If your wiring is causing your speed issues changing ISP's won't change anything.

978 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

  Reply # 674472 20-Aug-2012 11:07 Send private message

arinbasu: I live in Upper Riccarton and have gone with Slingshot as my internet service provider for the last three years (three years since we moved into this address). Not a single day we could have good reception from Slingshot. We cannot even dream of downloading youtube videos, we can barely chat or send email from our so called "broadband" connection using wifi. I am thoroughly disgusted with the quality of the reception of this service. 
A call for plea before I completely give up and move elsewhere. Is it a problem of reception throughout Christchurch? Is this poor quality of upload/download specific to slingshot or will moving to other providers make any difference? 

/Arin


Hi, 

I'm sorry to hear you are so unhappy with the service, if you like you can PM me here or email me on benb@team.slingshot.co.nz and I will look into this further.

If you'd prefer to post here, some of the questions raised by other geekzone members are applicable...

Have you done any troubleshooting? If not, I would suggest calling our helpdesk so we can run you through from the beginning.

Thanks,
Ben




Create new topic





Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59


Passive Optical Lan means fibre to the desktop
Posted 12-May-2017 17:09


Finalists Named for 2017 CIO Awards
Posted 11-May-2017 20:00


Exhibition to showcase digital artwork from across the globe
Posted 10-May-2017 18:54


Accelerate 2017 to focus on navigating disruption with a design thinking mindset
Posted 10-May-2017 18:49


James Pascoe Group switches to Rimini Street for support of SAP aplications
Posted 10-May-2017 18:40


Microsoft New Zealand introduces breakthrough employee family leave benefits
Posted 10-May-2017 18:37



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.