Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1054 posts

Uber Geek


#113192 9-Jan-2013 10:44
Send private message

In a security move by Slingshot people not with them for internet can not access the account page. Well this is all fine and dandy until a long comes an italk customer only....

Thanks Slingshot for the notification :-)

Anyway I now have no phone as I need to setup a new device and silly me I didn't note down the SIP password (which is different from the account logon) which I can get from the myaccount page.

I also can't manage the phone without that page. So I guess 2talk here I come :-)

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
1002 posts

Uber Geek

Trusted
Slingshot

  #742181 9-Jan-2013 12:20
Send private message

Hi
Our Website is going through some security upgrades and while this is been done the Myaccount section will not be accessible unless you accessing it from a Slingshot connection. I apologize for the inconvenience and we will get this resolved ASAP. If you need any settings or to make any changes on the My Account section, please give us a call.

Cheers
Lewis




BDFL - Memuneh
66256 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #742184 9-Jan-2013 12:24
Send private message

Lurch: I also can't manage the phone without that page. So I guess 2talk here I come :-)


Come on, give them a break. It's clearly a temporary situation while changes are being deployed. You could call and get things done, instead you go straight to the "I'm moving providers because of this minor inconvenience" thing.





 
 
 
 




1054 posts

Uber Geek


  #742210 9-Jan-2013 12:54
Send private message

Has been going on since before xmas so it's not a short time, plus we need a working landline.


BDFL - Memuneh
66256 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #742213 9-Jan-2013 12:56
Send private message

It's been going since then, but have you contacted Slingshot at any time about it?






1054 posts

Uber Geek


  #742335 9-Jan-2013 15:45
Send private message

Yes I've contacted Slingshot and they can't give a date as to when I can have access.

Plus no email or notification was sent out to us about it.

536 posts

Ultimate Geek


  #743765 12-Jan-2013 14:24

They know full well about the problem, there's been a thread about it on the Slingshot forums since early December. No change and no ETA. I don't know why this pretty obvious side effect of the 'security' upgrade wasn't discovered before deployment, surely they realise many people want to use the Slingshot portal from work/phone? Not to mention they've broken the Consume app and any applications using their API. Complete balls up.

365 posts

Ultimate Geek


  #749522 23-Jan-2013 13:14
Send private message

Hmm, trying to log into my Slingshot account with Orcon gives me the access denied page, nice one Slingshot!
BTW I moved to fibre with orcon and need to access my SS account page...




 

 
 
 
 


395 posts

Ultimate Geek


  #749670 23-Jan-2013 16:12
Send private message

You can't. Ringing up is about the only option you have. Unless you know someone on a slingshot connection, in which case you could use that.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

2385 posts

Uber Geek
Inactive user


  #760036 12-Feb-2013 13:04
Send private message

Hey Slingshot. Any news on this?


53 posts

Master Geek


  #775520 6-Mar-2013 10:15

Slingshot, this is getting bloody ridiculous. I was more than willing to cut some slack for a security upgrade, but I have been getting this error for months now. I need to be able to access this page from outside my own house. Sort it out.

1002 posts

Uber Geek

Trusted
Slingshot

  #775535 6-Mar-2013 10:25
Send private message

Sorry guys, there is still no current ETR on this,

In the meantime, Billing details can be checked from http://www.visibill.co.nz
email can be accessed from http://webmail.slingshot.co.nz

Cheers,
Warren




53 posts

Master Geek


  #775537 6-Mar-2013 10:27

We can't change our billing method from that page. This is completely unacceptable and totally amateur. JUST. SORT. IT. OUT.

2385 posts

Uber Geek
Inactive user


  #775574 6-Mar-2013 11:36
Send private message

Slingshot: Sorry guys, there is still no current ETR on this,

In the meantime, Billing details can be checked from http://www.visibill.co.nz
email can be accessed from http://webmail.slingshot.co.nz

Cheers,
Warren


As mentioned numerous times its not just the billing. One cannot modify any of the italk settings via the web (ITALK FEATURES)

What happened to Lewis's commitment at getting it resolved ASAP?

1002 posts

Uber Geek

Trusted
Slingshot

  #775604 6-Mar-2013 12:26
Send private message

Klipspringer:
Slingshot: Sorry guys, there is still no current ETR on this,

In the meantime, Billing details can be checked from http://www.visibill.co.nz
email can be accessed from http://webmail.slingshot.co.nz

Cheers,
Warren


As mentioned numerous times its not just the billing. One cannot modify any of the italk settings via the web (ITALK FEATURES)

What happened to Lewis's commitment at getting it resolved ASAP?


I apologise for the inconvinience, it is an issue we are still working on to resolve.

In the meantime, to modify your Easyphone features or any other aspect of your account please give our customer services representatives a call on 0800 89 2000.

Once we have an ETR for this issue, we will let you know.

Thanks,
Esther




2385 posts

Uber Geek
Inactive user


  #794859 8-Apr-2013 10:04
Send private message

Esther, Warren, Lewis ...

Any update on this?

This is a real pain for me because I want to modify some of my phone features but am still unable to do so.




 1 | 2 | 3 | 4
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42


Schneider Electric launches new PDL Pro Series designed specifically for the commercial building market
Posted 5-Mar-2020 08:39


Kiwi app Pedigree DentaStix Studios uses pet images to counter impact of negative social media Content
Posted 5-Mar-2020 08:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.