Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


SneakerPimps

90 posts

Master Geek


#113380 15-Jan-2013 13:54
Send private message

So many of you will be aware of the thread I created about the performance issues with UFB: http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=108935

Fortunately the problem was found and solved. And with that in mind I decided to upgrade my plan from 30/10Mb to 100/50Mb.

Now I'm having an issue where my speed after the upgrade seems to be on 30/50Mb. I can upload fine and it confirms that Chorus/Snap have made changes, but the download seems to be stuck at 30Mb like on my old plan.

The router I'm using is an Asus RT-N16 with Tomato Toastman. I don't think this is the issue though, as I can upload at 50Mb, so the very least I would expect is also 50Mb download if it was bottlenecked.

I've tried using a Windows PPPoE dialer (which Snap were surprised it worked) to test the connection, still the same.

I remember reading somewhere on here that some people also had issue with ISPs (maybe even Snap) not correctly provisioning the right speed?

And yes, I have contacted Snap a few times to try and diagnose this. The only thing they have really told me is that Chorus has confirm that I am in fact on the 100/50Mb plan.

Any advice would be appreciated.

Create new topic
quakeguy
111 posts

Master Geek

Trusted

  #745237 15-Jan-2013 17:46
Send private message

Hi Sneakerpimps,

Are you able to re-test this, perhaps to speedtest.net ?
We've made a few changes internally that should solve this for you.





“I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success... Such emotions make a man forget food, sleep, friends, love, everything.” - Nikola Tesla

 


Disclaimer: Views expressed in my posts do not necessarily reflect those views of my employer.

 
 
 

Shop MyHeritage and uncover your origins and find new relatives with a simple DNA test. (affiliate link).
SneakerPimps

90 posts

Master Geek


  #745240 15-Jan-2013 17:55
Send private message

Hi Tim, still the same. Tested from www.aspired.co.nz.

Also tried rebooting ONT as well as router.

SneakerPimps

90 posts

Master Geek


  #745423 16-Jan-2013 01:54
Send private message




RalphFromSnap
776 posts

Ultimate Geek

Trusted
Snap Internet

  #745425 16-Jan-2013 02:53
Send private message

Hey SneakerPimps,

Chorus have checked the ONT & confirmed it's been provisioned correctly. The light readings are also healthy, so not likely a physical fibre fault.
You have tried a direct PPPoE connection with similar results, so this rules out the modem as the cause.

Have you tried using a different web browser, or another PC? Just need to rule out as many things as we can Laughing
If you still have no luck we will organise to do some testing with Iperf.


Cheers
^RO




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



SneakerPimps

90 posts

Master Geek


  #745426 16-Jan-2013 03:43
Send private message

Hi Ricky,

Yes I have multiple computers connected to the network and all are showing the same results. I've also tried different browsers to run speedtest.net.

Most the time I use a download manager with multi-threaded downloads.

I've just done another test running my laptop only directly to the ONT, same results.

Thanks for replying at this time of the morning!

- Nick

RalphFromSnap
776 posts

Ultimate Geek

Trusted
Snap Internet

  #745427 16-Jan-2013 03:56
Send private message


Yes I have multiple computers connected to the network and all are showing the same results. I've also tried different browsers to run speedtest.net.

Most the time I use a download manager with multi-threaded downloads.

I've just done another test running my laptop only directly to the ONT, same results.

Thanks for replying at this time of the morning!

- Nick


Hey Nick,

Fantastic work, thanks for doing that.
I have just sent this info back to Chorus, we'll see what they come back with!

Cheers
^RO




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



quakeguy
111 posts

Master Geek

Trusted

  #745510 16-Jan-2013 09:47
Send private message

Hi Nick,

I think we've isolated and fixed a wee bug -

Can you re-test this again now?





“I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success... Such emotions make a man forget food, sleep, friends, love, everything.” - Nikola Tesla

 


Disclaimer: Views expressed in my posts do not necessarily reflect those views of my employer.



SneakerPimps

90 posts

Master Geek


  #745630 16-Jan-2013 12:01
Send private message

Fixed!



I appreciate the effort you guys at Snap has gone through. Obviously UFB has bugs that need to be ironed out being that is still quite new.

Many thanks for the support.

steve98
1381 posts

Uber Geek

Trusted

  #745678 16-Jan-2013 13:21
Send private message

Not a Snap customer but seriously impressed at the amount of help you were getting from them at those hours of the morning!

Lorenceo
892 posts

Ultimate Geek

Trusted

  #745685 16-Jan-2013 13:32
Send private message

Hurry up Chorus. Fill the massive gaps in Auckland.

SCM

SCM
459 posts

Ultimate Geek


  #746052 17-Jan-2013 00:09
Send private message

^^^ Dam fine pic, well done!




 Click to see full size

 

 


dan

dan
1134 posts

Uber Geek

Lifetime subscriber

  #746103 17-Jan-2013 08:41
Send private message

quakeguy: Hi Nick,

I think we've isolated and fixed a wee bug -

Can you re-test this again now?



so this was a SNAP issue not a Chorus issue? can u elaborate at all?

thanks.



RalphFromSnap
776 posts

Ultimate Geek

Trusted
Snap Internet

  #746467 17-Jan-2013 16:54
Send private message

Some minor tweaking was needed and great to hear the issue is sorted and everything is working well to sneakerpimps satisfaction now.

Cheers,
^AL





Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



Delorean
511 posts

Ultimate Geek

ID Verified
Trusted
Lifetime subscriber

  #748364 21-Jan-2013 18:48
Send private message

I also have been with snap since Sept on Fibre. Initially I regretted it! (Similar issues to the OP) however snap did make up for it with the customer service. I highly recommend using the Fritzbox with fibre, just plug and play!

If anyone is going to fibre, snap is certainly the one I would pick!

Well done snap

Create new topic





News and reviews »

Samsung Announces Galaxy AI
Posted 28-Nov-2023 14:48


Epson Launches EH-LS650 Ultra Short Throw Smart Streaming Laser Projector
Posted 28-Nov-2023 14:38


Fitbit Charge 6 Review 
Posted 27-Nov-2023 16:21


Cisco Launches New Research Highlighting Gap in Preparedness for AI
Posted 23-Nov-2023 15:50


Seagate Takes Block Storage System to New Heights Reaching 2.5 PB
Posted 23-Nov-2023 15:45


Seagate Nytro 4350 NVMe SSD Delivers Consistent Application Performance and High QoS to Data Centers
Posted 23-Nov-2023 15:38


Amazon Fire TV Stick 4k Max (2nd Generation) Review
Posted 14-Nov-2023 16:17


Over half of New Zealand adults surveyed concerned about AI shopping scams
Posted 3-Nov-2023 10:42


Super Mario Bros. Wonder Launches on Nintendo Switch
Posted 24-Oct-2023 10:56


Google Releases Nest WiFi Pro in New Zealand
Posted 24-Oct-2023 10:18


Amazon Introduces All-New Echo Pop in New Zealand
Posted 23-Oct-2023 19:49


HyperX Unveils Their First Webcam and Audio Mixer Plus
Posted 20-Oct-2023 11:47


Seagate Introduces Exos 24TB Hard Drives for Hyperscalers and Enterprise Data Centres
Posted 20-Oct-2023 11:43


Dyson Zone Noise-Cancelling Headphones Comes to New Zealand
Posted 20-Oct-2023 11:33


The OPPO Find N3 Launches Globally Available in New Zealand Mid-November
Posted 20-Oct-2023 11:06









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Lenovo