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Topic # 127219 2-Aug-2013 18:02
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So today i noticed that my dad had missed a payment on our slingshot bill last month, so i called him and told him about it.

He then called slingshot to ask for the address to send the cheque too (he's old doesn't like paying via direct debit/credit card over the phone) the CSR said that if he didn't pay over the phone then and there that slingshot would call in the debt collectors. I'm not sure why dad forgot to pay but im certain it was not intentional. i do realise that most NZers have moved on from paying by cheque but i can assure you that my dad will not, please school your CSR's to speak to their customers with some manners in the future, especially to someone whos never missed a payment before.





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  Reply # 870907 2-Aug-2013 18:42
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So have you been in contact with slingshot as there may have been some misunderstanding, if not then they should at least be given a chance to rectify the mistake before posting here.




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  Reply # 870910 2-Aug-2013 18:48
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If they won't accept a Cheque for a overdue account, you could pay the account yourself via bank transfer and get him to pay you via whatever old school means he prefers.



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  Reply # 870926 2-Aug-2013 19:03
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its been rectified now but they shouldn't make threats like this when he called up to rectify the problem.







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  Reply # 870930 2-Aug-2013 19:07
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its been rectified now but they shouldn't make threats like this when he called up to rectify the problem.





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