2degrees billing email date issue

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OmniouS

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#127316 6-Aug-2013 11:13

Hi there,

Our anti-spam provider is quarantining emails from '2degrees <paymonthly@2degreesmobile.co.nz>' because the date is set 12 hours into the future.

e.g. one of our users received an email at 10:47 this morning which had a date stamp of 10:47pm this evening.

2degreesCare

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#872736 6-Aug-2013 16:00

Thanks for the heads up, we're checking this out.

^POB

2degreesCare

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#889115 3-Sep-2013 17:20

Hi, please can you PM me your details.

We need to know the following info -

1. The Date Time Zone on your side was/is set to correct zone.

2. Please forward the received email showing the wrong dates as an attachment to me at facebook@2degreesmobile.co.nz (Please mark FAO ^POB).

Kind regards
^POB

OmniouS

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#891008 6-Sep-2013 16:38

2DegreesCare: Hi, please can you PM me your details.

We need to know the following info -

1. The Date Time Zone on your side was/is set to correct zone.

2. Please forward the received email showing the wrong dates as an attachment to me at facebook@2degreesmobile.co.nz (Please mark FAO ^POB).

Kind regards
^POB

Hi, I've forwarded you the latest email as requested. The time zone on our side is correct. I'd be reasonably confident that our anti-spam provider has the time zone set correctly as well since only the 2degrees billing emails have this issue.

Regards

LennonNZ

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#891011 6-Sep-2013 16:47

The Date is in the header of the email which is probably what its checking on...

Heres some example of some recent emails from various places I've got..

Date: 6 Sep 2013 16:30:32 +1200
Date: Fri, 6 Sep 2013 05:04:30 +0200
Date: Fri, 6 Sep 2013 03:14:11 +0000
Date: Fri, 06 Sep 2013 15:58:44 +1200

What was the actual date in the header that you got ? (And when was it actually received)

OmniouS

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#891034 6-Sep-2013 17:39

LennonNZ: The Date is in the header of the email which is probably what its checking on...

Heres some example of some recent emails from various places I've got..

Date: 6 Sep 2013 16:30:32 +1200
Date: Fri, 6 Sep 2013 05:04:30 +0200
Date: Fri, 6 Sep 2013 03:14:11 +0000
Date: Fri, 06 Sep 2013 15:58:44 +1200

What was the actual date in the header that you got ? (And when was it actually received)

The email was received at 10:27am yesterday, and the sent time was showing up as 10:27pm on the same day.

Email headers:

Received: from smtp.2degreesmobile.co.nz (smtp.2degreesmobile.co.nz
[118.148.2.45]) by **Managed Anti-Spam Provider** (Postfix) with ESMTP id F261B580D4
for <**email address**>; Thu, 5 Sep 2013 10:27:21 +1200 (NZST)
Received: from 172.21.69.125 (snzclakl507.nzc.co.nz [172.21.69.207]) by
smtp.2degreesmobile.co.nz (Postfix) with SMTP id 67CC942692 for
<**email address**>; Thu, 5 Sep 2013 10:27:24 +1200 (NZST)
Date: Thu, 5 Sep 2013 10:27:24 +0000
From: 2degrees <paymonthly@2degreesmobile.co.nz>
Reply-To: <paymonthly@2degreesmobile.co.nz>
To: <**email address**>
Subject: Here's your Bill
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="KkK170891tpbkKk__FV_KKKkkkjjwq"

LennonNZ

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#891190 7-Sep-2013 07:47

Yep.. They are using wrong timezone (or putting in wrong time with the correct timezone)

Date: Thu, 5 Sep 2013 10:27:24 +0000