Hi my names hayden

Early this year we moved to dunedin to be with our godson

Rang snap to see what we could get in terms of vdsl adsl or Fibre they said vdsl was the best for us . All good hooked up that good but this is where thing started going down hill we where only sync at 10 mbs down and 7 up and a alteration of 29.5 so not the best stats for vdsl so ask to be move back to adsl was told it was not be able to do so as in not in your area what !!!

So given the our Internet would play up like mad so would our land line we had told them that our godson that we live with has high level of medical needs and wanted to be put back to a standard pots base landline was told no had to stay on snap plus with no reason to this what so ever I was parperd to pay any ect or changes that this would involve and they where quite comfortable if the account was suspend or had an Issue I would be able to ring 1-1-1 at least I ask a bit what if the power goes down and told not our Issue . So at this stage it was more a pain then discrimination so ask to speak to a manager and got Jesse

She was so helpful to start off

Then I told her they need to help to get a pots phone line or I will have look else were the next Jesse ring me and say that you are to high need to our customers so we are discontinued you on the 26th of next mouth but you won't have to pay any etcs and that's it phone goes dead so I email her and got the same back plus we help transfer to a new isp so left it at that then went to get connected with slingshot and here today we still waiting coz they keep putting service order on our line to hold up slingshot so in Hine site is this discrimination and if so can they do this and what can be done because it not rite