2 degrees international call on mobiles

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dnnrfl

5 posts

Wannabe Geek

#154785 7-Nov-2014 13:43

Hi there, Iam using 2degrees sim and it is my first time. I call my reltive lately and i see in their rates that it is cost .44c per minute so i call but i don't understand because it charges me for $1.13 dollars every minute. The Rate that i saw was the 2Degrees -Cheap International Call. I only have Mobile Data in my prepay . Please help
Thanks

SaltyNZ

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#1170862 7-Nov-2014 13:53

I think you are confused. There are no rates configured in the system for $1.13/min, for any plan.

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farcus

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#1170874 7-Nov-2014 14:10

44 cents is NZ & Australia calling.
Most other countries are $1.44 per minute.
There are a few countries that are only 69 cents a min.
What country are you calling?

dnnrfl

5 posts

Wannabe Geek

#1170878 7-Nov-2014 14:18

oh im sorry yes it is 1.44c per minute. I am calling to Philippines. Here's what i see on 2Degrees international rate

dnnrfl

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Wannabe Geek

#1170879 7-Nov-2014 14:19

Behodar

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#1170908 7-Nov-2014 15:00

Are you on Prepay Standard or Plus? It seems that it's $0.44 on Standard and $1.44 on Plus.

SaltyNZ

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#1170909 7-Nov-2014 15:00

Those are Prepay Standard rates. Prepay Standard was retired well over a year ago; all new prepay accounts are Prepay Plus.

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garvani

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#1170911 7-Nov-2014 15:05

ouch! so they retired prepay standard and jack the price up by $1 a minute.. sounds like a great idea! (i realise prepay plus has a lot of other benefits but wow that is a pretty hefty increase on calling)

2degreesCare

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#1170913 7-Nov-2014 15:10

Can you pm us your number so we can see how you've been charged that please?

To pay 44c per min to the Philippines you would need to move to Prepay Standard by texting 'move' to 7526. This will mean you will not be able to take advantage of the Prepay Plus Carryover Packs however.

Stu

Hammered
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#1170931 7-Nov-2014 15:25

2DegreesCare: Can you pm us your number so we can see how you've been charged that please?

To pay 44c per min to the Philippines you would need to move to Prepay Standard by texting 'move' to 7526. This will mean you will not be able to take advantage of the Prepay Plus Carryover Packs however.

The info on the Prepay Standard page you linked to seems to indicate you can move from Standard to Plus, but not from Plus to Standard?

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dnnrfl

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Wannabe Geek

#1170993 7-Nov-2014 16:39

i don't know if i am prepay standard or plus because i am new on using 2Degrees

dnnrfl

5 posts

Wannabe Geek

#1171000 7-Nov-2014 16:47

2DegreesCare: Can you pm us your number so we can see how you've been charged that please?

To pay 44c per min to the Philippines you would need to move to Prepay Standard by texting 'move' to 7526. This will mean you will not be able to take advantage of the Prepay Plus Carryover Packs however.

yes i already email it. thanks I don't know if im Prepay Standard or Plus but i try to text what you say