Is it just me or is the modify plan page broken for existing customers?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Is it just me or is the modify plan page broken for existing customers?

Omen

35 posts

Geek
+1 received by user: 3

#205863 30-Nov-2016 09:15

https://www.orcon.net.nz/external/genius/changeplan/index.php

Step 1: Account log in works.

Step 2: Available services, does not work.

https://imgur.com/LixS2Yc

None of the orange buttons (or purple ones) do anything, It's impossible for me to advance to step 3. I've tried with Pale moon, Firefox, Edge, Chrome (addons disabled on all browsers)

I'd like to upgrade to Fibre, but you're making it a little difficult :(

UHD

655 posts

Ultimate Geek
+1 received by user: 298
Inactive user

#1679963 30-Nov-2016 09:36

If it is urgent try the phone?

Omen

35 posts

Geek
+1 received by user: 3

#1679965 30-Nov-2016 09:38

It's not urgent enough to deal with people.

bameron

305 posts

Ultimate Geek
+1 received by user: 105

Trusted

2degrees

#1679970 30-Nov-2016 09:51

If you're on an older plan it's possible the plan change wizard won't work for you - in any case you can't use it to upgrade to fibre (yet) so you'll need to call the team on 0800 56 46 87 to arrange it. Sorry!

quentinreade

355 posts

Ultimate Geek
+1 received by user: 128

Trusted

2degrees

#1679971 30-Nov-2016 09:53

^^ on that - we are adding a bunch of self service features in the coming week or so ...

Comms chap

2degrees

Omen

35 posts

Geek
+1 received by user: 3

#1679972 30-Nov-2016 09:54

bameron:

If you're on an older plan it's possible the plan change wizard won't work for you

What on earth is the logic behind that?

Thanks for the response, telephone it is.

Edit. Damn you ninjas.

quentinreade

355 posts

Ultimate Geek
+1 received by user: 128

Trusted

2degrees

#1679978 30-Nov-2016 10:16

We are rapidly transitioning customers onto a new building platform (if you choose a new plan, you'll go onto this) and it makes sense to spend all our efforts developing capability on this platform, rather than the old one.

Comms chap

2degrees