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Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › Flip: Minutes Available Minutes Used are reversed.


240 posts

Master Geek


#225764 4-Dec-2017 21:14
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Just checking a Flip Bill for a Friend. Just 4 days into her new bill and she has only 3 minutes available and 57 used. I downloaded her usage which says she has used a total of 3 minutes. She has made 9 mobile calls all well under a minutes long. (She rings me I ring her back stuff)

Is there a computer issue ? The poor girl is looking at spark. As an Ex flip customer ( I needed a static IP) I suggested Flip to her and am familiar with the billing process.

Is anyone else having a issue like this.

Cheers Possum..

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2596 posts

Uber Geek


  #1912996 4-Dec-2017 21:36
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Sounds like a. Awesome error to me... the more you use the more you have?

Sign me up! Thanks 😎

14 posts

Geek

Trusted
Flip

  #1914373 7-Dec-2017 09:28
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Hi there,

 

That sounds like a pretty strange issue! Flick me a PM with your friend's account details and I'll see what I can find out - just bear in mind that if you aren't authorised on the account I won't be able to discuss the details with you.

 

Cheers!

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