Is there a computer issue ? The poor girl is looking at spark. As an Ex flip customer ( I needed a static IP) I suggested Flip to her and am familiar with the billing process.
Is anyone else having a issue like this.
That sounds like a pretty strange issue! Flick me a PM with your friend's account details and I'll see what I can find out - just bear in mind that if you aren't authorised on the account I won't be able to discuss the details with you.