slingshots extends tib data from 3 to 12 months

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › slingshots extends tib data from 3 to 12 months

cokeman2

919 posts

Ultimate Geek

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#28424 29-Nov-2008 05:41

hey guys

i couldn't believe it the other day.... i rang up slingshot (2 times just to make sure ) to ask when my free "tib giveaway" would end .as it was only for 3 months from the day u joined up ,when they had this promotion running for 500 join ups a couple of months ago

they said ,u got it for 12 months now which is VERY cool cause i couldn't use tib up in 3 months only used 280g of it so far lol...

good on u slingshot for doing that .....any of u other guys trying to use your tib up save it now lol

also very happy with the off peak 1am to 7am speeds getting constant 520kb/s download speed

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1772 posts

Uber Geek

#181192 30-Nov-2008 01:25

I really hope that they're confusing it with the TBs they were offering for referals...
It was definitely a bad idea to offer such a promotion.

rm *

SightUnseen

130 posts

Master Geek

#181346 1-Dec-2008 12:31

I think you will find the CSR has become confused between the two offers.
I've sent this Scott's way for clarification.

Slingshot

1004 posts

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Slingshot

#181359 1-Dec-2008 13:51

Yes there is some confusion by the rep here.

The joining offer was only a TB for three months, and hasnt been extended.

Appoligies for the miscommunication.

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raytaylor

4017 posts

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#181478 1-Dec-2008 22:33

Slingshot: Yes there is some confusion by the rep here.

The joining offer was only a TB for three months, and hasnt been extended.

Appoligies for the miscommunication.

I dont think even I could use that amount

Ray Taylor

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cokeman2

919 posts

Ultimate Geek

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#181481 1-Dec-2008 22:40

well if thats the case that not good enough from u slingshot i asked them 2 times in

2 defernt phone calls with the same answer ( even i asked the guy are u sure he said yes) in both phone calls (they even put me on hold and asked there supervisror )

well i am sorry but getting lied to 2 times is not good enough i b talking this up with management

otherwise i would NOT have started this thread

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cokeman2

919 posts

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#181528 2-Dec-2008 09:37

well i just rang slingshot this morning again december 2nd

they again confirmed ,i quote from the email he sent me :

"Tera byte data you receive on our promotion will be expire on 1 year of day you receive."

i can paste the full email if u want with there letter head

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Detruire

1772 posts

Uber Geek

#181660 2-Dec-2008 20:27

Remember that there was two promotions:

The one by referal, and the one by sign-up.
The sign-up one was 3 months, the referal one was 1 year.

Not too easy to get mixed up when you either:
1. Only know of one of the promos.
2. Don't really know about the promos.
3. Are trained to give customers the run-around.

rm *

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hellonearthisman

1819 posts

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#181682 2-Dec-2008 22:41

I would like to see what they have given you. It strange how Slingshot had basicly two promotions on with the same name.

My might be the lucky winner. When is it due to expire if it was for three months?

cokeman2

919 posts

Ultimate Geek

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#182126 4-Dec-2008 21:03

thanks guys for the replys

all i can say is the help desk are a bunch of half wits ,they don't even know whats going on in there own back yard

after 3 phone (once to the accounts, 2 times to the tec department ,days apart ) calls and a confirmation email ,they said i got my data for 12 months

i didn't believe them, cause u know when things are to good to be true they normally not , thats why i started this thread

after i emailed scott on slingshots forum i finally got what i knew all along that it was for 3 months

it just shows us how incompetent these help desk people are and with a confirmation email to prove it (in all the phone calls they said they doubled checked )

they did say they were sorry for the confusion but quite frankly its not good enough

disgusted

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MikeGayner

183 posts

Master Geek
Inactive user

#186807 31-Dec-2008 12:31

To be honest, if you communicated as poorly to the SS staff as you have here on this forum, I can see why they might have been confused. You write like a six year old. Also, I don't think you have much reason to feel so undignified. You knew what the deal was when you signed up, and this minor miscommunication hardly changes anything.

hellonearthisman

1819 posts

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#186817 31-Dec-2008 13:18

No need for personal attacks. The helpdesk was to blame.

Detruire

1772 posts

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#186824 31-Dec-2008 14:11

The 'help' desk is always to blame. (It is useless.)

rm *

MikeGayner

183 posts

Master Geek
Inactive user

#186842 31-Dec-2008 15:37

hellonearthisman: No need for personal attacks. The helpdesk was to blame.

It wasn't an attack on his person, it was attack on his inability to communicate effectively, which is almost certainly why they weren't able to understand what he wanted.

Doctor

39 posts

Geek

#186950 1-Jan-2009 23:13

How one types and how one speaks over the phone can be two entirely different manners.
People may be brilliant speakers, but rubbish when it comes to putting it on paper be it dyslexic or otherwise. Likewise with writing and rubbish speaking.

MikeGayner

183 posts

Master Geek
Inactive user

#186973 2-Jan-2009 09:07

Doctor: How one types and how one speaks over the phone can be two entirely different manners.
People may be brilliant speakers, but rubbish when it comes to putting it on paper be it dyslexic or otherwise. Likewise with writing and rubbish speaking.

Those people make up the exception - generally speaking, illiterate people are poor writers and poor speakers, and intelligent people both speak and write well.

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