I called up 2degrees to report that some Chorus fiber cable on a power pole near but not on my property has come loose and is swinging around in the wind. It looks to me like a bit more wind and it could come down causing problems such as disconnection. 2degrees said they can raise the fault with Chorus but I had to accept that if there was no problem found I would be charged. I said no I don't accept that and after saying goodbye hung up.

How do I raise a fault with shared infrastructure without getting charged for it?