No Internet Troubleshooting

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › No Internet Troubleshooting

rendezvous

197 posts

Master Geek
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#307006 12-Sep-2023 07:52

Hello,

Today I am unable to access the internet through apps or through a browser. No network settings were changed prior to this happening.

ASUS router - it says connected to the internet (fibre)
Wired / wireless connection - neither providing access
PiHole - I have tried disabling blocking, I have tried reverting the router DNS back to the IP one, so it doesn’t send requests through PiHole - no change.
Router / Computer / Phone / PiHole restarted

corksta

2405 posts

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#3126360 12-Sep-2023 07:55

Where are you based? Our 2degrees connection went down at exactly midnight overnight. No amount of restarts with the router or ONT has any effect. All the lights are correct on the ONT too.

rendezvous

197 posts

Master Geek
+1 received by user: 50

#3126361 12-Sep-2023 08:06

I’m in Auckland. Yes I think it was midnight for us too.
I have swapped out the ASUS router for the Fritzbox. It too says it is connected, but still nothing will load.

tardtasticx

3084 posts

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+1 received by user: 483

#3126362 12-Sep-2023 08:06

Me too - I’m in Auckland. Started approx midnight as well but only noticed about 7am when work from home family were complaining.

Spent about an hour troubleshooting my unifi setup, moving back to my fritzbox, nothing worked.
My fritzbox logs show PPPoE timeout. The unifi console showed nothing helpful but that was configured to use DHCP for WAN.
Ont lights fine too.

Nothing on the outage webpage for chorus or 2degrees so assumed it was my setup somehow.

Linux

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#3126364 12-Sep-2023 08:09

Any outages in your area on the ChorusNZ status page? I suspect not

https://www.chorus.co.nz/outages

tardtasticx

3084 posts

Uber Geek
+1 received by user: 483

#3126367 12-Sep-2023 08:15

Nothing showing on that page - same on https://www.2degrees.nz/network-status
Quite a few posts on twitter too, and downdetector.

chrisvp

27 posts

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2degrees

#3126379 12-Sep-2023 08:39

Good morning, curious to know if this is now resolved for you? A hotfix has been applied after a change was made last night that likely caused this.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

corksta

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#3126383 12-Sep-2023 08:49

Yes mine is working again.

tardtasticx

3084 posts

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#3126384 12-Sep-2023 08:52

Same here, great news! Thanks for the update.

rb99

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#3126386 12-Sep-2023 08:52

Ours in Whakatane was out for 2 hours from midnight as well.

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

rendezvous

197 posts

Master Geek
+1 received by user: 50

#3126567 12-Sep-2023 15:50

Ours worked after the hotfix was applied.

This has been poor on 2D's part. Myself, and many others spend time troubleshooting out routers and connections, the whole time the 2D site saying everything is fine and dandy. Why is it so hard to get some basic communication along the lines of "some customers are affected, we are working on resolving it". It would have saved an hour or more of my time, instead I mucked around with stuff at my end that was not at fault.