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348 posts

Ultimate Geek


# 68303 18-Sep-2010 21:02
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At the beginnig of August I moved my naked DSL from Slingshot to another provider. All went well until at the end of August Slingshot direct debited my credit card for another month of DSL and iTalk. I phoned them, told them I had moved and their website said if moving DSL do nothing as the new provider would arrange the cutoff. I stressed I did not want italk cut off but still wanted it.

5 or so days later iTalk is cutoff. I had also ported my number of 20 years to them and don't want to lose it. Despite several calls I am still without iTalk. They say they cannot tell me how long it will take to reconnect but probably 5 business days.

That stinks. It was their error and 2 weeks on still nothing and they refuse to tell me anything, just say to wait. They also refuse to transfer me to a supervisor.

If you are remotely considering Slingshot DON'T. They are just a bunch of muppets, polite muppets but muppets all the same!

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241 posts

Master Geek

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  # 381755 19-Sep-2010 07:38
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tkr001 I'm sorry to hear (read?) about this - can you please PM me your details and I'll have a look on Monday. I'll do my best to get a CSR to contact you with any information/updates.


Cheers.



348 posts

Ultimate Geek


  # 382614 21-Sep-2010 11:10
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Haakutiri, I pm'd you details. Still heard nothing, except for an invoice for iTalk but still no phone. Surely invoicing me is taking the p*ss.

 
 
 
 




348 posts

Ultimate Geek


  # 384198 24-Sep-2010 23:05
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and its still not working. Latest is they think they may have released my number back to Telecom. It just gets better and better.

1163 posts

Uber Geek


  # 384200 24-Sep-2010 23:17

tkr001: and its still not working. Latest is they think they may have released my number back to Telecom. It just gets better and better.


 

Sorry to hear that. Sounds like a case of paying for what you get, or not get as the case maybe.


Are they a memeber of the telecommunications disputes tribunal? I personally only deal with ISPs that are members, in case of something like this.

241 posts

Master Geek

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  # 384221 25-Sep-2010 07:58
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tkr001, I've helped you as far as I can and as I said, the service appears to be in working order. So if it's not working from your end you *need* to speak to the Technical Support team to go through troubleshooting.

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Uber Geek

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Biddle Corp
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  # 384222 25-Sep-2010 08:24
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robbyp:

Are they a memeber of the telecommunications disputes tribunal? I personally only deal with ISPs that are members, in case of something like this.


CallPlus pulled out of the TDR a long time ago.



348 posts

Ultimate Geek


  # 384229 25-Sep-2010 09:10
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haakuturi: tkr001, I've helped you as far as I can and as I said, the service appears to be in working order. So if it's not working from your end you *need* to speak to the Technical Support team to go through troubleshooting.


Thank you for trying Haakutiri. I have indeed spoken to the technical support team several times since your last PM. They made me change my working ATA for another (lucky I have 2) and call back. They then decided to try and connect to my line on their test equipment. Surprise, surprise they couldn't. I would have thought provisioning would check when they set it up but it appears not. This is why the tech thinks the number I ported to Slingshot may have been released back to Telecom when I was cut off.

 
 
 
 




348 posts

Ultimate Geek


  # 386430 30-Sep-2010 18:43
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Just to give an update. Despite several more calls to them I still have no iTalk and they cannot tell me why. They have escalated it to their "network team".

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Uber Geek

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Biddle Corp
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  # 386434 30-Sep-2010 18:48
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Why don't you just change VoIP providers? It'd be a lot simpler.




348 posts

Ultimate Geek


  # 386473 30-Sep-2010 19:49
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Steve, I would like a shot but I have a ported number I have used for 20 years and don't want to lose it. Can the number be ported to another provider such as Xnet if it isn't working?

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Uber Geek

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  # 386489 30-Sep-2010 20:56
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tkr001: Steve, I would like a shot but I have a ported number I have used for 20 years and don't want to lose it. Can the number be ported to another provider such as Xnet if it isn't working?


As long as it's still allocated to a particular provider (iTalk) it should be portable.  Have a chat to Xnet (or a Xnet dealer), they'll be able to help you out.

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