Can't receive txts from telecom phones

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Can't receive txts from telecom phones

erin

6 posts

Wannabe Geek

#82460 29-Apr-2011 18:17

I've just bought a new 2degrees phone and while I can send txts to people on the telecom network I can't receive txts from them.
I have rung 2degrees and given them times and dates of the txts. They said they have no idea what the problem could be.
I can receive txts from vodafone and other 2degrees uses. Any suggestions?

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#463823 29-Apr-2011 19:46

PM me the details and I will look for you.

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n4

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#463834 29-Apr-2011 20:34

Have you asked Telecom what is happening to the texts? That should be your first point of enquiry.

Samsung Note20 Ultra, on 2degrees

johnr

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#463835 29-Apr-2011 20:43

n4: Have you asked Telecom what is happening to the texts? That should be your first point of enquiry.

They are not a Telecom customer

n4

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#463851 29-Apr-2011 21:42

johnr:
n4: Have you asked Telecom what is happening to the texts? That should be your first point of enquiry.

They are not a Telecom customer

True. The Telecom customers trying to reach the OP should ask Telecom what is happening to their texts.

Samsung Note20 Ultra, on 2degrees

johnr

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#463860 29-Apr-2011 22:21

n4:
johnr:
n4: Have you asked Telecom what is happening to the texts? That should be your first point of enquiry.

They are not a Telecom customer

True. The Telecom customers trying to reach the OP should ask Telecom what is happening to their texts.

Correct

erin

6 posts

Wannabe Geek

#464072 1-May-2011 07:39

Rung telecom, everything is fine at their end. also when a telecom number rings me it tells them my number isnt allocated to a phone

michaelmurfy

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#464080 1-May-2011 08:49

erin: Rung telecom, everything is fine at their end. also when a telecom number rings me it tells them my number isnt allocated to a phone

Based on that, it sounds like you are either not quite ported across (if you are porting) or something went wrong with the provisioning process.

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johnr

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#464081 1-May-2011 08:50

erin: Rung telecom, everything is fine at their end. also when a telecom number rings me it tells them my number isnt allocated to a phone

The person at Telecom is incorrect, Clearly the SMS and calls are not getting routed to 2Degrees

The person on the phone will be looking in a GUI but the backend is not correct

John

sbiddle

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#464082 1-May-2011 08:51

Have you ported your number or do you have a 022 number?

SaltyNZ

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#464095 1-May-2011 10:03

johnr:
erin: Rung telecom, everything is fine at their end. also when a telecom number rings me it tells them my number isnt allocated to a phone

The person at Telecom is incorrect, Clearly the SMS and calls are not getting routed to 2Degrees

The person on the phone will be looking in a GUI but the backend is not correct

John

Yes, that's what I expect to find too.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

plambrechtsen

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#464119 1-May-2011 11:40

PM me your number and I will see what I can find.

erin

6 posts

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#464203 1-May-2011 16:54

I did transfer my number over but 2degees said that the transfer had gone though

SaltyNZ

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#464207 1-May-2011 17:00

The port has succeeded on our end, and I can see messages arriving at our gateway from Vodafone (as well as 2degrees) but none from Telecom. As John R said, it would appear that something in the back end at Telecom has gone wrong with the porting process.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

erin

6 posts

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#464208 1-May-2011 17:05

Thank you for looking into it for me, what would you suggest is my next plan of action? Would ringing telecom again do any good?

SaltyNZ

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#464210 1-May-2011 17:08

If you sent your number to plambrechtsen he will be able to sort it out.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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