Dish TV satBox S8200 Official Discussion

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#1543160 28-Apr-2016 08:16

rp1790:

Hi Josh,

I did the firmware update last night, the issue with rewinding or fast forwarding and sound not coming back still exists. Can you PLEASE tell me this is at least logged as an issue with the developers?? It makes the box almost unusable if you can't rely it ffwd'ing and having sound...

Thanks,

Rick

One assumes the developers are in China?

Jase2985

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#1543166 28-Apr-2016 08:26

rp1790:

Hi Josh,

I did the firmware update last night, the issue with rewinding or fast forwarding and sound not coming back still exists. Can you PLEASE tell me this is at least logged as an issue with the developers?? It makes the box almost unusable if you can't rely it ffwd'ing and having sound...

Thanks,

Rick

how is your t8200 box, tv and av system connected?

rp1790

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#1543169 28-Apr-2016 08:28

Jase2985:

rp1790:

Hi Josh,

I did the firmware update last night, the issue with rewinding or fast forwarding and sound not coming back still exists. Can you PLEASE tell me this is at least logged as an issue with the developers?? It makes the box almost unusable if you can't rely it ffwd'ing and having sound...

Thanks,

Rick

how is your t8200 box, tv and av system connected?

The S8200 only connects to my TV via HDMI. The TV has audio out via optical to a NAD amplifier. I suppose I could disable the NAD amp and use the TV's builtin speakers to see if that still has the problem, hadn't thought about that.

Jase2985

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#1543206 28-Apr-2016 09:26

yea im just wondering if its to do with how everything is connected that is causing the issue, maybe the device conncted to the dish box is loosing audio sync some how, which is more a dish box issue than anything though

My t2200 is connected via HDMI to my TV and the tv to the amplifier via toslink (optical) and I haven't had any audio issues

dirtydutchman

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#1543242 28-Apr-2016 10:10

Mine connected via HDMI to tv only and I also have the sound issue so doubt it's related to how it is connected

toonttm

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#1544641 30-Apr-2016 21:18

Howdy,

My in-laws recently got a S8200 and while everything scanned and locked in, on occasion they are losing reception, i.e. a message appears saying nothing found then 20 or 30 seconds later the channel works.

I seen a separate thread ("Brand new DishTV S8200 - Issues by Trig42) who seemed to have the same exact problem. He returned his unit. Is there anything else you recommend trying first?

Satellite dish is a Sky unit which has had no issues until the S8200 was connected. Signal strength = 68%

Cheers

Dell

Shop now for Dell laptops and other devices (affiliate link).

muzzholt

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#1544729 1-May-2016 09:38

toonttm:

Howdy,

My in-laws recently got a S8200 and while everything scanned and locked in, on occasion they are losing reception, i.e. a message appears saying nothing found then 20 or 30 seconds later the channel works.

I seen a separate thread ("Brand new DishTV S8200 - Issues by Trig42) who seemed to have the same exact problem. He returned his unit. Is there anything else you recommend trying first?

Satellite dish is a Sky unit which has had no issues until the S8200 was connected. Signal strength = 68%

Cheers

Hi All,

To those having an issue with occasionally losing a channel, or taking 20-30 seconds to load a channel, I had the same issue.

It turned out that one of the tuners was faulty and I returned the unit. New one works fine, so I suggest you return the unit for a new one.

Cheers

foxeydebs

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#1544731 1-May-2016 10:06

We have the same unit and the same problem. Dish TV advised it was likely to be the reception so we got the techo to test it, $60 to find out there was nothing wrong with it. Techno tried to sell me a new LNB for $60 but I declined as its only a couple of years old (courtesy of Sky). While waiting for an opportune time to send it back to Dish TV for checking I loosened the incoming satellite signal wire to the box and hey presto the signal came back! Did this a few times with the same result. However when screwed together properly the fault returns. So my conclusion is the thingy that the whatsit goes into is kaput. And my overall conclusion of the S8200 is its a very very poor imitation of MySky and I wish I never bought one.

Jaxson

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#1544780 1-May-2016 11:46

foxeydebs:

my overall conclusion of the S8200 is its a very very poor imitation of MySky and I wish I never bought one.

Got to say, as I look to replace the hard drive in my parents S7090 unit, that this seems to be a very common theme with these guys.

Freeview approved, but I just see dodgy China boxes, with a quick attempt at local kiwi firmware changes.

And with all the quality control and design issues of basic buttons, poor remote reception, generic equipment and software lockups etc.

dirtydutchman

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#1544934 1-May-2016 17:26

Bad communication mostly is my gripe. Josh tries his best but where is the official word?

I took my box back to Noel leeming where I got it and was subjected to a half hour lecture on what to try, being read off a cue card on the computer screen no doubt.

Told them I was an electrician and that the box was at fault.
So it gets sent away and they send it right back with the reply that there was nothing wrong with it.

Now I know they had my cellphone number so sending it back without being able to recreate the fault and not contacting me stinks of incompetence and lack of proper processes in place.

If I sent every appliance that I look at back after 5 minutes of testing and not finding a fault I'd look like a right mug wouldnt I.

Time for someone to own up and communicate with us properly on some of these faults. Noel leeming don't give a toss they just sell these things.

So before someone tells me to check my signal strength, the way the box is connected to the TV or if I'm holding the remote back to front I'd like some decent answers!

I want my money back on a device that does not work as advertised but Noel Leeming will not, they simply want to give me another box...

Josh talk to someone higher up or do what you need to but we need better answers than "we are working on it" because as far as we know they could we working on their golf game instead of trying to find a solution

Rant over ;-)

joshhill96

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#1545187 2-May-2016 09:42

dirtydutchman: Bad communication mostly is my gripe. Josh tries his best but where is the official word?

I took my box back to Noel leeming where I got it and was subjected to a half hour lecture on what to try, being read off a cue card on the computer screen no doubt.

Told them I was an electrician and that the box was at fault.
So it gets sent away and they send it right back with the reply that there was nothing wrong with it.

Now I know they had my cellphone number so sending it back without being able to recreate the fault and not contacting me stinks of incompetence and lack of proper processes in place.

If I sent every appliance that I look at back after 5 minutes of testing and not finding a fault I'd look like a right mug wouldnt I.

Time for someone to own up and communicate with us properly on some of these faults. Noel leeming don't give a toss they just sell these things.

So before someone tells me to check my signal strength, the way the box is connected to the TV or if I'm holding the remote back to front I'd like some decent answers!

I want my money back on a device that does not work as advertised but Noel Leeming will not, they simply want to give me another box...

Josh talk to someone higher up or do what you need to but we need better answers than "we are working on it" because as far as we know they could we working on their golf game instead of trying to find a solution

Rant over ;-)

Sorry about the frustration, I truly understand the reasons , I am going to take appropriate action and send the information through to my Manager, We are also going to talk to Noel Leeming as we have had to talk to some retailers in the past on how they handle product returns and warranty claims. Please can you email me [myfirstnameinfull:JOSH--@dishtv.co.nz] (Decoded because of spam - PM if preferred) about exact details on your S8200 unit, The Noel Leeming store you purchased this from, I will make sure someone higher will deal with the situation.

Josh

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

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jevans58

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#1548412 8-May-2016 21:41

Aldo having sound problem. Happens when I resume playback recorded programs. I turned time shift off, but still happens intermittent on resume.

jevans58

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#1548429 8-May-2016 23:31

Got quite bad tonight. Playing back recorded show and after FF the ads, the sound would go. Have to go to "List" then go back to normal TV, go back to list, and resume. Gave up in the end and turned it off.

Hope it can be fixed or it will have to go back. It is becoming un usable

rp1790

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#1548636 9-May-2016 12:12

jevans58:

Got quite bad tonight. Playing back recorded show and after FF the ads, the sound would go. Have to go to "List" then go back to normal TV, go back to list, and resume. Gave up in the end and turned it off.

Hope it can be fixed or it will have to go back. It is becoming un usable

Sometimes pressing the right arrow (next bookmark) will jolt it into restarting the sound. This really is a major usability error and unfortunately, despite, numerous mentions, Josh hasn't commented on it, or acknowledged it. Makes viewing recordings highly unreliable...

jevans58

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#1548889 9-May-2016 20:41

rp1790:

jevans58:

Got quite bad tonight. Playing back recorded show and after FF the ads, the sound would go. Have to go to "List" then go back to normal TV, go back to list, and resume. Gave up in the end and turned it off.

Hope it can be fixed or it will have to go back. It is becoming un usable

Sometimes pressing the right arrow (next bookmark) will jolt it into restarting the sound. This really is a major usability error and unfortunately, despite, numerous mentions, Josh hasn't commented on it, or acknowledged it. Makes viewing recordings highly unreliable...

Agree with you 100%. Tonight I had to power off completely, to get sound back. I have owned this thing for 2 months from Harvey Norman, time to ask for a refund. The S8200 is not fit for purpose.

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