Magic TV 3600 random rebooting after upgrading to 3.18

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#1180413 20-Nov-2014 22:23

Hi Guys

Just a little update, we have selected a few people over November to participate in a test which allows us to get feedback from end users on new firmware, so far the feedback has been successful and we are raising these up with Pixel Magic, we will continue to work with these users and hopefully we can provide you all with more information fairly soon.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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smarsden

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#1188241 3-Dec-2014 20:26

joshhill96: Hi Guys

Just a little update, we have selected a few people over November to participate in a test which allows us to get feedback from end users on new firmware, so far the feedback has been successful and we are raising these up with Pixel Magic, we will continue to work with these users and hopefully we can provide you all with more information fairly soon.

Good to hear that there's been progress on this. I'd be keen to receive the new firmware and test it, as we have also been experiencing this issue for the last couple of months, and it's been doing my wife's head in!

Any chance of being included in the test, or eta on when it might be available for the masses?

joshhill96

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#1188308 3-Dec-2014 22:45

Good to hear that there's been progress on this. I'd be keen to receive the new firmware and test it, as we have also been experiencing this issue for the last couple of months, and it's been doing my wife's head in!

Any chance of being included in the test, or eta on when it might be available for the masses?

Based on the feedback that we've had, there is still a lot of work to be done to improve the public release, I will contact the team Thursday Morning to confirm what's in store for December.

Cheers

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

kiwiharry

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#1191800 8-Dec-2014 20:42

Hi.

Adding my hat and Magic TV into the ring too.

Been experiencing this reboot (after power-on from stand-by) issue too for the past few months.

We are still on V3.17 and live in West Auckland

If you can't laugh at yourself then you probably shouldn't laugh at others.

joshhill96

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#1195599 11-Dec-2014 15:21

Hi Guys,

I am confirming with the tech desk about the Magic TV firmware, I can only say that we have had a lot of activity with beta testers and we are trying to isolate and try and solve the issue using a range of methods which we have been in touch with a user. Once we sort that out we will then update you before the Christmas Break.

Kind Regards

Joshua

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

Viggen61

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#1201201 20-Dec-2014 19:04

joshhill96: Hi Guys,

I am confirming with the tech desk about the Magic TV firmware, I can only say that we have had a lot of activity with beta testers and we are trying to isolate and try and solve the issue using a range of methods which we have been in touch with a user. Once we sort that out we will then update you before the Christmas Break.

Kind Regards Joshua

Hi Joshua,

The Christmas break is nearly upon us - Hoping for a fix for this rebooting problem for Xmas

Thanks Martin

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

joshhill96

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#1201258 20-Dec-2014 20:40

We have been told by Pixel Magic that they cannot fix the issue and cannot provide a new firmware for this, the beta firmware which was tested by a group of customers didn't solve the issue and sometimes made the problem worse,

While we are still working on getting this issue sorted, we will be unable to come up with a solution until the New Year when we will be testing a customers unit.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

JefWright

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#1201299 21-Dec-2014 00:05

Is lack of customer unit a problem? You can have mine if you'll just copy the recorded programs off onto another disk (I'll provide one). It's latest trick is that 2 to 5 recorded programs per day have no name or synopsis. Sure, I can just watch them and deduce what the program is but it's painful.

joshhill96

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#1201690 22-Dec-2014 01:31

JefWright: Is lack of customer unit a problem? You can have mine if you'll just copy the recorded programs off onto another disk (I'll provide one). It's latest trick is that 2 to 5 recorded programs per day have no name or synopsis. Sure, I can just watch them and deduce what the program is but it's painful.

I will get back to you after Christmas if we do require your unit for now I have noted this down.

Yes the latest issue involves the Magic TV and Dish TV T1050 units with programme information and has been a nationwide issue isolated to only these units, I'll get in touch with the tech team and see what the root issue is, from what customers have told us resetting, retuning, rolling back and updating the units do nothing so could be a range of issues, but will get back and update on a new post about this later today.

Cheers your for your patience

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

joshhill96

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#1201899 22-Dec-2014 11:16

Hi Guys

Details on the Programme Information issue can be found on this new post I have made here: http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=160060

Cheers

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

2lostkiwis

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#1205908 30-Dec-2014 09:18

Has anyone had v3.20NZ crash?

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Stream your favourite shows now on Apple TV (affiliate link).

RingoTB

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#1206000 30-Dec-2014 13:27

2lostkiwis: Has anyone had v3.20NZ crash?

While I have downloaded it, I have not tried it. I am using your hacked firmware 3.17 (1 min forward, 8 sec backward, and the http server) and I do not want to loose that functionality unless I really have to. The MagicTV did a restart yesterday on us, so it is still occurring to me in West Auckland.

Will you be releasing a hacked version of 1.20 ???

theoldfarter

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#1206097 30-Dec-2014 15:31

RingoTB:
2lostkiwis: Has anyone had v3.20NZ crash?

While I have downloaded it, I have not tried it. I am using your hacked firmware 3.17 (1 min forward, 8 sec backward, and the http server) and I do not want to loose that functionality unless I really have to. The MagicTV did a restart yesterday on us, so it is still occurring to me in West Auckland.

Will you be releasing a hacked version of 1.20 ???

I use the same v3.17 as well. I wish you to apply your 'Magic' (pun intended) to v3.20

2lostkiwis

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#1206165 30-Dec-2014 18:18

theoldfarter:
RingoTB:
2lostkiwis: Has anyone had v3.20NZ crash?

While I have downloaded it, I have not tried it. I am using your hacked firmware 3.17 (1 min forward, 8 sec backward, and the http server) and I do not want to loose that functionality unless I really have to. The MagicTV did a restart yesterday on us, so it is still occurring to me in West Auckland.
Will you be releasing a hacked version of 1.20 ???

I use the same v3.17 as well. I wish you to apply your 'Magic' (pun intended) to v3.20

I have patched the v3.20NZ firmware, but don't really want to release it publicly yet. I still have some remaining hope that we get this crashing issue fixed - so I don't really want to cloud the issue with people running modified firmware.

theoldfarter

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#1206228 30-Dec-2014 21:05

2lostkiwis:
theoldfarter:
RingoTB:
2lostkiwis: Has anyone had v3.20NZ crash?

While I have downloaded it, I have not tried it. I am using your hacked firmware 3.17 (1 min forward, 8 sec backward, and the http server) and I do not want to loose that functionality unless I really have to. The MagicTV did a restart yesterday on us, so it is still occurring to me in West Auckland.
Will you be releasing a hacked version of 1.20 ???

I use the same v3.17 as well. I wish you to apply your 'Magic' (pun intended) to v3.20

I have patched the v3.20NZ firmware, but don't really want to release it publicly yet. I still have some remaining hope that we get this crashing issue fixed - so I don't really want to cloud the issue with people running modified firmware.

That's great. We will await your posting of it, when the time is right.

I have moved the 3600 into the bedroom as a second unit. I was told by someone in the know last May, that there were no plans to release a new model any time soon. As the 3600 has a horrible Fast Forward and I am told that the 3700 is not much better, I went and bought the Panasonic DMR-PWT530 Blu-ray player/terrestrial twin tuner/500Gb HDD. Even though it skips in 10 minute increments (which I don't use) it's FF is superb. I have got it down quite pat at landing near the end of a standard add break. it has not faulted, in any way, since I bought it.

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