Magic TV 3600 random rebooting after upgrading to 3.18

Forums › Freeview (DVB-T/DVB-S) › Magic TV 3600 random rebooting after upgrading to 3.18

RustyViewer

296 posts

Ultimate Geek

#150415 22-Jul-2014 05:12

The title says it. Since I upgraded to 3.18, my Magic TV seems to randomly reboot about once a week. Why is this?

Also, is there a customised 3.18 around that has the skip buttons at 4 minutes instead of 10?

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74 posts

Master Geek

#1093625 22-Jul-2014 12:35

My 3600 (3.18) is doing the same thing. According to tech support, they think it is because there is something corrupted in the signal when the unit loads the EPG, due to old aerial, cabling etc.

I have the old SKY UHF aerial.

They suggested putting in a "UHF band pass filter", which I did a few days ago, still waiting to see if it fixes it or at least reduces the issue.

Wise

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Sounddude

I fix stuff!
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2degrees

Lifetime subscriber

#1093627 22-Jul-2014 12:36

Offtopic:

How do you guys rate your Magic boxes? I am looking at them for a MySky replacement, as I cancelled sky for freeview.

bfginger

1244 posts

Uber Geek

#1093738 22-Jul-2014 14:23

Also, is there a customised 3.18 around that has the skip buttons at 4 minutes instead of 10?

Try the 3.17 firmware and see if that stops the reboots. If it does you'll know it's probably a bug with the 3.18 firmware. The person who did the skip thing hasn't posted on this forum since last year.

kimxk: My 3600 (3.18) is doing the same thing. According to tech support, they think it is because there is something corrupted in the signal when the unit loads the EPG, due to old aerial, cabling etc.

A less than 100% perfect signal is normal and shouldn't cause frequent reboots.

Sounddude: Offtopic:

How do you guys rate your Magic boxes? I am looking at them for a MySky replacement, as I cancelled sky for freeview.

The 3700 is the current Magic TV model. Most people with Magic TVs have the older 3600.

The Magic TV is more expensive than some Panasonic Freeview recorders which are probably more reliable and can play Blu-rays and DVDs.

Some recorders engage both tuners when two scheduled recordings are concurrent on the same station meaning there are potential problems if you want to record something else at the same time. I don't know whether the latest Panasonics do this but the Magic TVs do not.

mdooher

Hmm, what to write...
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#1093747 22-Jul-2014 15:15

kimxk: My 3600 (3.18) is doing the same thing. According to tech support, they think it is because there is something corrupted in the signal when the unit loads the EPG, due to old aerial, cabling etc.

I have the old SKY UHF aerial.

They suggested putting in a "UHF band pass filter", which I did a few days ago, still waiting to see if it fixes it or at least reduces the issue.

Mine has always done this, I have even sent it back...no fault found... over the last year I have come to believe it has something to do with the HDMI signal. I have noticed it actually crashes either immediately after turning on the TV or changing the TV input to the magic TV (I never turn the Magic TV off)

Matthew

RustyViewer

296 posts

Ultimate Geek

#1093748 22-Jul-2014 15:18

When downgrading to 3.17, I can simply get put the 3.17 version on the flashdrive then? Does downgrading work the same as upgrading?

Could I actually go from 3.18 to customised 3.17 with the 4 minute skip? Is there still a link for this version?

MurrayM

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#1093769 22-Jul-2014 16:00

My Magic TV 3600 also reboots itself every so often, usually when I switch it on from stand-by and switch TV input over to it.

Another problem I have is the sound suddenly going. This sometimes happens after I fast-forward through an ad break, when I resume normal play I have no sound. Sound is routed through a Panasonic home theatre and I have to turn that off and on again to get sound back. I'm thinking it's some strange HDMI fault, although I've tried changing the cables once. And when I do turn the HT off it takes about a minute to turn off whereas normally it only takes a few seconds, so something is really screwing it up.

fatjulio

90 posts

Master Geek

#1093786 22-Jul-2014 16:33

To get around the sound not coming on, just pause and press play again.

kimxk

74 posts

Master Geek

#1093790 22-Jul-2014 16:41

RustyViewer: When downgrading to 3.17, I can simply get put the 3.17 version on the flashdrive then? Does downgrading work the same as upgrading?

Could I actually go from 3.18 to customised 3.17 with the 4 minute skip? Is there still a link for this version?

On this page: (unsure about downgrading)

http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=43120&page_no=64

bfginger

1244 posts

Uber Geek

#1093794 22-Jul-2014 16:49

I've seen that HDMI sound issue too but I thought it was the TV playing up.

RustyViewer: When downgrading to 3.17, I can simply get put the 3.17 version on the flashdrive then? Does downgrading work the same as upgrading?

Could I actually go from 3.18 to customised 3.17 with the 4 minute skip? Is there still a link for this version?

Yes it should install
http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=43120&singlepage=yes&page_no=2#528668
The Magic TV has a procedure to recover from failed firmware flashes too.

I reboot the Magic TV once per week. It lacks a true standby mode so restarting it should improve stability. There is a restart option in the System menu for doing this.

RustyViewer

296 posts

Ultimate Geek

#1093855 22-Jul-2014 19:13

I've had the sound issue too. I've also noticed it stalls sometimes when rewinding at 4x speed.

cb1

333 posts

Ultimate Geek

#1094121 23-Jul-2014 11:35

RustyViewer: The title says it. Since I upgraded to 3.18, my Magic TV seems to randomly reboot about once a week. Why is this?

Also, is there a customised 3.18 around that has the skip buttons at 4 minutes instead of 10?

Latest patched version allowing skipping is discussed at

http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=62095&page_no=2

The 'restart almost immediately after powering on' issue has been around for a while (unfortunately!) Doesn't seem to be any updates forthcoming from Magic tv for this.

MurrayM

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#1094192 23-Jul-2014 13:42

fatjulio: To get around the sound not coming on, just pause and press play again.

Tried that, doesn't help.

It's the home theatre that is having the problem, even turning the Magic TV off and on doesn't get the sound back. I have to restart the HT.

But it only happens (occasionally) when I'm fast forwarding through something on the Magic TV.

MurrayM

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#1094193 23-Jul-2014 13:44

For those people that have seen the sound problem, how are you getting your sound (TV, home theatre, something else)?

Mine is piped through my Panasonic home theatre.

wklie

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MagicTV

#1095013 24-Jul-2014 15:10

cb1:
RustyViewer: The title says it. Since I upgraded to 3.18, my Magic TV seems to randomly reboot about once a week. Why is this?

The 'restart almost immediately after powering on' issue has been around for a while (unfortunately!) Doesn't seem to be any updates forthcoming from Magic tv for this.

Actually when this problem was first reported, some 3.19 beta firmwares were made. However, before the beta process could reach any conclusion, multiple users confirmed that a transmission change fixed their reboot problem:
http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=43120&page_no=84

The last 3.19 beta 5 firmware was posted here:
http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=62095&page_no=4#921162

Users still have this reboot problem should perform a factory reset, and may also try not standing by the Magic TV, and let it run 7x24.

LUMIN Network Music Player, Magic TV New Zealand and Australia firmware lead

RustyViewer

296 posts

Ultimate Geek

#1095030 24-Jul-2014 15:44

Well I've downgraded to customised 3.17 and I'm happy. :)

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