Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1080 posts

Uber Geek
+1 received by user: 225

Subscriber

Topic # 151448 25-Aug-2014 21:24
One person supports this post
Send private message

Your website is inconsistent in the way it asks for and deals with ird numbers .

For example, your 'I've forgotten my ird user name' page will only respond if ird numbers are input  with hyphens between the numbers in a certain place, for example you need to enter them as 123-456-789 or 12-345-678

Your 'I've forgotten my password' page will not accept your ird number, giving a message that it is an incorrect ird username / number mixture, if hypens are put into the ird number entry.

IE force me to do things one way then punish me when I do.


My suggestion is the following should be put in place to resolve these issue for your clients:

1 - A set of development standards for entry for all web and other client facing portals. The standards should cover off data entry requirements, password requirements, naming requirements etc etc etc.

 

  • They would cover - entry of usernames / case sensitivity, space removal etc.
  • They would cover off the input of ird numbers, monetary values, dates etc.
  • They would cover off the requirements to trim entry to remove spaces, the turning of all entries into lower or upper-case to make entries case insensitive, the use of different separators in dates, etc etc
2 - Develop a set of libraries encapsulating a set of rukes and functionalities to ensure the above standards are met. This would also ensure safety and consistency in all development work

3 - Test the above at every dev release to ensure these standards are met.

At present your entry standards are a shambles and are a major impediment to people who are trying to navigate your systems.

Now - should I get stuck into them for the complete bollocks of a navigation system they have, the fact you have to log in repeatedly as it keeps leading you to pages outside the login area them making you re-authenticate to get back in, or their reallu really user unfriendly system for otherly enabled users. (5 known and 514 potential preoblems with accessibility on the front page alone). sheesh -

Should I mention the number of error messages received after submitting forms? or the page time outs getting reposnses?

How do other govt depts stack up?







nunz

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2


1080 posts

Uber Geek
+1 received by user: 225

Subscriber

  Reply # 1115516 25-Aug-2014 21:28
Send private message

Oh bugger!!!! And so it goes on - I've now had two times server not resposnding

When it responded I updated my profile details and submitted changes online (successfully) , clicked on a link to submit my returns and got dumped to a page where having found my ir3 it needs to to log in again - when I am already logged in.

Squeeze me sideways with a soggy sock. do they want me to file my returns or not?!!!!!!

 

 




nunz

1366 posts

Uber Geek
+1 received by user: 345


  Reply # 1115522 25-Aug-2014 21:39
One person supports this post
Send private message

Im not a fan of their website, but it sounds like you're doing something wrong to me.
The terminology they use in the process of getting anything done is baffling, but i've done quite a few things on the ird website and none of the weird stuff you're seeing is normal.

Sounds like maybe your session is expiring in-between form submissions?

597 posts

Ultimate Geek
+1 received by user: 132


  Reply # 1115541 25-Aug-2014 22:18
One person supports this post
Send private message

Would you by any chance have accessibility requirements?
There seems to be something wrong for you to have so many problems.
I've been using it for a while and the only problem I have is the quirky navigation.

Also that their password aren't case sensitive.




Regards
Stefan Andres Charsley



1080 posts

Uber Geek
+1 received by user: 225

Subscriber

  Reply # 1115543 25-Aug-2014 22:23
Send private message

Dairyxox: Im not a fan of their website, but it sounds like you're doing something wrong to me.
The terminology they use in the process of getting anything done is baffling, but i've done quite a few things on the ird website and none of the weird stuff you're seeing is normal.

Sounds like maybe your session is expiring in-between form submissions?


Nope coz if I click login it takes me back to my profile page, which lets me alter stuff and see my personal stuff then going to online dforms, doit online etc (the link is right next to send them a message online which also works) I get sent on a spin cycle of not going anywhere.

I have 100/50 fibre, latest firefox,  fully updated and patched windows 7 pro, no firewall / caching between me and anywhere.

The IRD seems to enjoy peeving me off - last time it was a bunch of server messages from their server saying it had had a coniption when I submitted forms.   We have open cases with them for moneys mis-directed to wrong dates - and they know not why, forms submitted and lost and then found again (after we had to resend them), and a plethora of other crud which is driving me spastic (no offence intended to any spastics out there).

 

Their inconsistent entry fields, confusing layout and other difficulties are just the tip of the iceberg. Unfortunately I seem to be sailing the titanic.





nunz



1080 posts

Uber Geek
+1 received by user: 225

Subscriber

  Reply # 1115544 25-Aug-2014 22:26
Send private message

charsleysa: Would you by any chance have accessibility requirements?
There seems to be something wrong for you to have so many problems.
I've been using it for a while and the only problem I have is the quirky navigation.

Also that their password aren't case sensitive.


My only accessibility requirements is that their darn site actually works.   I have screen shots of the crud that is happening.  I've now got to the point whre if I am filling forms out online then I screen capture th eprocess as it is so uniformly dreadful and failure prone. I am not dumb, I am veryu good with pcs, but the ird - they really really really hate me - or at least their gremlins do.





nunz

4432 posts

Uber Geek
+1 received by user: 872

Moderator
Trusted
Lifetime subscriber

  Reply # 1115546 25-Aug-2014 22:32
Send private message

What browser are you using, and have you tried a different one?

597 posts

Ultimate Geek
+1 received by user: 132


  Reply # 1115548 25-Aug-2014 22:44
Send private message

I would recommend you hire an accountant to deal with the IRD for you if you keep having problems with it.
It may be a poorly done service but it's still usable, if thousands of companies can use it but you can't then there must be a problem with the way you are trying to do something.




Regards
Stefan Andres Charsley

5766 posts

Uber Geek
+1 received by user: 1711

Trusted

  Reply # 1115563 25-Aug-2014 22:46
Send private message

Have you tried calling them?

^Good luck




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.


1449 posts

Uber Geek
+1 received by user: 321


  Reply # 1115565 25-Aug-2014 22:49
Send private message

[warning sarcasm] Try a different browser, ie8 will probably work. [/warning sarcasm]

5766 posts

Uber Geek
+1 received by user: 1711

Trusted

  Reply # 1115569 25-Aug-2014 23:08
2 people support this post
Send private message

1eStar: [warning sarcasm] Try a different browser, ie8 will probably work. [/warning sarcasm]


This works every time for me.




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.


268 posts

Ultimate Geek
+1 received by user: 49


  Reply # 1115570 25-Aug-2014 23:09
Send private message

Adblock? Noscript? Anything that could be blocking cookies?

266 posts

Ultimate Geek
+1 received by user: 74

Subscriber

  Reply # 1115572 25-Aug-2014 23:18
Send private message

TimA: Have you tried calling them?

^Good luck


I have and apart from having to speak to a bot nonsense, they are generally quite helpful and even have a callback feature instead having to wait on the phone.

Mad Scientist
18463 posts

Uber Geek
+1 received by user: 2343

Trusted
Lifetime subscriber

  Reply # 1115575 25-Aug-2014 23:33
Send private message

Umm but $100 million dollars won't be enough to fix it though.

So to save money they only spent $10 million and you just have to live with it.

2773 posts

Uber Geek
+1 received by user: 149

Trusted

  Reply # 1115612 26-Aug-2014 07:20
Send private message

joker97: Umm but $100 million dollars won't be enough to fix it though.

So to save money they only spent $10 million and you just have to live with it.


their transformation budget is 1.5 billion. unlikely that even $1 will get spent on improving their website




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


Mad Scientist
18463 posts

Uber Geek
+1 received by user: 2343

Trusted
Lifetime subscriber

  Reply # 1115616 26-Aug-2014 07:32
Send private message

Was referring to novopay IT incompetence ;p

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Cove sells NZs first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.