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Topic # 231909 20-Mar-2018 06:32
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Short version: can you recommend a web host that offers 1-2TB of storage, good support, and at least two cores for a moderate price? Ideally Australia.

 

Longer version:

 

I run a small side business that helps small businesses with websites and emails.

 

One of my occasional customers in Perth is an extremely high volume photographer. He has 1TB+ of images in his sales system, and will add 200GB this year. Having all of these images online and available is critical to his business, he regularly gets orders from older galleries.

 

His website is pretty poorly coded, using more CPU than it should. He's recently moved from shared hosting ($15/month) to a dedicated server ($180/month), really just because he needs the storage, not the CPUs. His website was hacked overnight, which is probably partly because he rarely if ever updates Wordpress. I'm working through that with him on and off to fix this, but he seems to want to try to do at least some of it himself. For now we need to mitigate this issue until the longer term fix is done.

 

I've looked at AWS for him (since I know a lot there and am well qualified) but 2TB of AWS disk is very expensive - he might as well get a dedicated server somewhere. I looked at S3 hosting for his images, but the software will need changes, and I'm not willing to support mapping disk to S3.

 

Key question:

 

Can anyone recommend a web host that provides good support, is ideally in Australia, 1-4 cores (very bursty) that can provide 2TB of storage for a reasonable price? Dedicated server, VPS, shared hosting, it's all fine so long as it has enough disk space, CPU, and support.





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  Reply # 1980282 20-Mar-2018 08:30
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By good support, do you mean application support? What is the driver to move from the current dedicated server - can't imagine finding anything cheaper than that for that volume of storage (which surely must exclude backups)


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  Reply # 1980339 20-Mar-2018 09:18
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Sitehost?





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  Reply # 1980345 20-Mar-2018 09:23

+1 for SiteHost.


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  Reply # 1980353 20-Mar-2018 09:30
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Has he ever thought about the likes of SmugMug or Zenfolio?


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  Reply # 1980384 20-Mar-2018 10:08
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BuyVM has a 2TB storage VPS for $60/month - https://buyvm.net/storage-vps/

 

Or, you could try somewhere like Dreamhost and see how far you can push their unlimited claim :P





 


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  Reply # 1980390 20-Mar-2018 10:16
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Have you looked at OVH?  

 

$109.99AUD ex gst /month 

 

CPU:  Intel  Xeon E3-1245v5 - 4c/8t - 3.5GHz /3.9GHz
RAM:  16GB DDR4 ECC 2133 MHz
Disks:  SoftRAID  2x2TB 
Location: Sydney




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  Reply # 1980407 20-Mar-2018 10:32
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Currently with Dream Host, their service is shocking. He moved from shared hosting to dedicated server for A$160 pretty month.

He can't use the standard image galleries, they don't have features he needs and nowhere near enough storage. I'm pushing him towards this, Sytist cart is an option.

He needs all kinds of support. Help when site goes down, application help, everything really. I help him out but I'm not cheap so he uses support when he can. I tend to get emergency 'help now' requests.

I'll look at those hosts when I'm back on pc, thanks all.




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  Reply # 1980461 20-Mar-2018 12:23
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Sounds like he needs to take the financial hit to get his site properly maintained, but doesn't want to?

 

He'd be smarter staying on cheap "unlimited" shared hosting and using the money he saves to pay someone to maintain, backup and optimise his site.  Computers are cheap, skilled people are expensive, but the former is pretty useless without the latter.

 

I'm assuming his wordpress has got a decent caching plugin set up?  That can cut CPU usage considerably.




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  Reply # 1980491 20-Mar-2018 13:51
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Yep he's doing things on the cheap. If he doesn't engage me to fix it up properly I'll suggest he find another tech guy.

 

I have caching set up and a CDN, CloudFlare, but the website is mentally resource intensive and not easy to cache. On a VPS I'd install Nginx and it'd be easy, but when he was shared hosting you don't have much easy control.





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  Reply # 1980496 20-Mar-2018 13:59
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Neither OVH or sitehost have plans that include 2TB of storage as far as I can see. You can add it on but it gets expensive really quick. BuyVM seems good, hosted in the USA which isn't quite as good but is fine with caching.

 

@Andib just found that plan here, thanks, legacy servers.





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  Reply # 1980499 20-Mar-2018 14:03
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You could look at Cloudways. You might have to contact them to see if you can add storage to a smaller plan. The standard plans tend to scale up CPU/RAM/Storage all at once.





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  Reply # 1980503 20-Mar-2018 14:07
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Can anyone comment on the type / quality of support from OVH or BuyVM? Two scenarios: "help site is down" and "Wordpress is going slow". Does support do that, and do they respond reasonably quickly?

 

hairy1:

 

You could look at Cloudways. You might have to contact them to see if you can add storage to a smaller plan. The standard plans tend to scale up CPU/RAM/Storage all at once.

 

 

Looks like all SSD, which will be too expensive.

 

Andib:

 

@timmmay https://www.ovh.com.au/dedicated-servers/all_servers.xml?dc=syd

 

 

Great, thanks.

 

 





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  Reply # 1981730 22-Mar-2018 21:17
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BuyVM and OVH are going to be on thin margins, I wouldn't expect the sort of support this guy sounds like he needs.

 

Before I shut down the business to become a minister, I had a customer I charged bare hosting costs plus margin plus a minimum of one billable hour per month for hosting (putting me above that OVH hosting price).  They saw the value in having a competent technical person on tap.

 

Sounds like your guy needs to do his sums and work out what the current and future value of a reliable website is to his business, versus an unreliable one, and how much he should invest to have it running smoothly.  If he can't do that, I personally wouldn't want him as a customer.


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  Reply # 1981734 22-Mar-2018 21:26
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@timmmay Have you thought about either Vultr or Linode with block storage? Linode hosted in Fremont is still very quick to NZ and Vultr has a Sydney datacentre. Potentially worth pricing up.





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