Samsung NZ : A law unto themselves? Is customer care a myth?

Forums › Android › Samsung NZ : A law unto themselves? Is customer care a myth?

HairyScot

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Master Geek
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#150102 11-Jul-2014 12:41

Apparently Samsung NZ has decided that the Online Product Registration facility is no longer a requirement and is therefore no longer available.
However it seems that the facility is still available to customers in Australia and elsewhere.

WTF is going on with these people. Is customer care a myth?

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Ultimate Geek
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#1087062 11-Jul-2014 12:55

What's the actual problem? Are Samsung stating that its not available for NZ or it somehow fails when registering?

kiwiharry

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#1087078 11-Jul-2014 12:59

I logged in and was able to select "Register New Product".

If you can't laugh at yourself then you probably shouldn't laugh at others.

HairyScot

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Master Geek
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#1087082 11-Jul-2014 13:03

tigercorp: What's the actual problem? Are Samsung stating that its not available for NZ or it somehow fails when registering?

I had issues signing in and called the help desk to check if there was a problem.
The chap I spoke to informed me that the facility is to be withdrawn and that customers should now make sure they retain receipts etc.

This is not the first time that I have had issues with Samsung NZ. Contrary to the attitude of most multi-nationals customer care at Samsung NZ seem to think that there is no world outside NZ and will not entertain any queries about devices purchased elsewhere.

BTW: I have now resolved my sign in issues. Seems to have been a server problem.

Yabanize

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#1087084 11-Jul-2014 13:05

You usually can get your product fixed even if you havent registered for the warrenty anyway?

HairyScot

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#1087085 11-Jul-2014 13:06

kiwiharry: I logged in and was able to select "Register New Product".

Check my response to Tigercorp.

freitasm

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#1087089 11-Jul-2014 13:16

Perhaps instead of a thread subject of "Samsung NZ : A law unto themselves? Is customer care a myth?" a better one would be "Is anyone else having problems registering your Samsung devices?"

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Jase2985

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#1087109 11-Jul-2014 13:24

im still not sure what your issue actually is?

is your problem, you have a Samsung product purchased outside NZ and you want Samsung NZ to fix it because its under warranty?

Inphinity

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#1087111 11-Jul-2014 13:25

HairyScot:

BTW: I have now resolved my sign in issues. Seems to have been a server problem.

Server problems? On the internets? How dare they!

HairyScot

182 posts

Master Geek
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#1087161 11-Jul-2014 14:03

Jase2985: im still not sure what your issue actually is?

is your problem, you have a Samsung product purchased outside NZ and you want Samsung NZ to fix it because its under warranty?

Apparently Samsung NZ has decided that the Online Product Registration facility is no longer a requirement and it is to be withdrawn.
However it seems that the facility will still available to customers in Australia and elsewhere.

HairyScot

182 posts

Master Geek
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#1087162 11-Jul-2014 14:05

freitasm:

Perhaps instead of a thread subject of "Samsung NZ : A law unto themselves? Is customer care a myth?" a better one would be "Is anyone else having problems registering your Samsung devices?"

The title was prompted by past dealings with customer care personnel at Samsung NZ whose parochial attitude is legendary.

kiwiharry

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#1087177 11-Jul-2014 14:27

Yabanize: You usually can get your product fixed even if you havent registered for the warrenty anyway?

Correct. Online registration of products is not a requirement for warranty claims. So not really an issue if they are indeed withdrawing this facility.

Samsung are not the only company that doesn't support products purchased outside of NZ. Sony NZ will only deal with products brought in NZ and OZ and Panasonic also don't support any parallel imported products.

If you can't laugh at yourself then you probably shouldn't laugh at others.

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Jase2985

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#1087180 11-Jul-2014 14:29

HairyScot:
Jase2985: im still not sure what your issue actually is?

is your problem, you have a Samsung product purchased outside NZ and you want Samsung NZ to fix it because its under warranty?

Apparently Samsung NZ has decided that the Online Product Registration facility is no longer a requirement and it is to be withdrawn.
However it seems that the facility will still available to customers in Australia and elsewhere.

and what difference does that make to you as a user?

ive never done it so i dont know

jeffnz

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#1087332 11-Jul-2014 16:55

I've never registered any of my Samsung products which would be 5 smartphones and 2 TV's. I have never had any issues which require me to challenge warranty but have used CGA an one occasion with Noel Lemming's to rectify a problem with an Apple ipod that was out of manufacturers warranty but had it replaced.

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Yabanize

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#1087333 11-Jul-2014 16:59

jeffnz: I've never registered any of my Samsung products which would be 5 smartphones and 2 TV's. I have never had any issues which require me to challenge warranty but have used CGA an one occasion with Noel Lemming's to rectify a problem with an Apple ipod that was out of manufacturers warranty but had it replaced.

Same here, Just keep reciepts, Or when you buy phones from telecom shop etc, they scan the IMEI so they can look it up by the IMEI later on to retrieve the reciept, They can also look it up by your name and phone number. If you have lost your reciept, If you paid with eftpos find a bank statement that shows when you purchased it, When they know the date and time you purchased it they can look it up

jeffnz

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#1087337 11-Jul-2014 17:07

Seems to be a replay of this thread so maybe if still feel strongly about Samsung you should change your buying habits

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