Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




175 posts

Master Geek


Topic # 150102 11-Jul-2014 12:41
Send private message

Apparently Samsung NZ has decided that the Online Product Registration facility is no longer a requirement and is therefore no longer available.
However it seems that the facility is still available to customers in Australia and elsewhere.

WTF is going on with these people. Is customer care a myth?

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
616 posts

Ultimate Geek
+1 received by user: 49

Subscriber

  Reply # 1087062 11-Jul-2014 12:55
Send private message

What's the actual problem?  Are Samsung stating that its not available for NZ or it somehow fails when registering?

314 posts

Ultimate Geek
+1 received by user: 48


  Reply # 1087078 11-Jul-2014 12:59
Send private message

I logged in and was able to select "Register New Product".

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


175 posts

Master Geek


  Reply # 1087082 11-Jul-2014 13:03
Send private message

tigercorp: What's the actual problem?  Are Samsung stating that its not available for NZ or it somehow fails when registering?


I had issues signing in and called the help desk to check if there was a problem.
The chap I spoke to informed me that the facility is to be withdrawn and that customers should now make sure they retain receipts etc.

This is not the first time that I have had issues with Samsung NZ. Contrary to the attitude of most multi-nationals customer care at Samsung NZ seem to think that there is no world outside NZ and will not entertain any queries about devices purchased elsewhere.

BTW: I have now resolved my sign in issues. Seems to have been a server problem.

2097 posts

Uber Geek
+1 received by user: 521


  Reply # 1087084 11-Jul-2014 13:05
Send private message

You usually can get your product fixed even if you havent registered for the warrenty anyway?



175 posts

Master Geek


  Reply # 1087085 11-Jul-2014 13:06
Send private message

kiwiharry: I logged in and was able to select "Register New Product".


Check my response to Tigercorp.


BDFL - Memuneh
60013 posts

Uber Geek
+1 received by user: 11113

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1087089 11-Jul-2014 13:16
4 people support this post
Send private message



Perhaps instead of a thread subject of "Samsung NZ : A law unto themselves? Is customer care a myth?" a better one would be "Is anyone else having problems registering your Samsung devices?"






7412 posts

Uber Geek
+1 received by user: 2372

Subscriber

  Reply # 1087109 11-Jul-2014 13:24
Send private message

im still not sure what your issue actually is?

is your problem, you have a Samsung product purchased outside NZ and you want Samsung NZ to fix it because its under warranty?


2502 posts

Uber Geek
+1 received by user: 928

Subscriber

  Reply # 1087111 11-Jul-2014 13:25
One person supports this post
Send private message

HairyScot:

BTW: I have now resolved my sign in issues. Seems to have been a server problem.


Server problems? On the internets? How dare they!




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark



175 posts

Master Geek


  Reply # 1087161 11-Jul-2014 14:03
Send private message

Jase2985: im still not sure what your issue actually is?

is your problem, you have a Samsung product purchased outside NZ and you want Samsung NZ to fix it because its under warranty?



Apparently Samsung NZ has decided that the Online Product Registration facility is no longer a requirement and it is to be withdrawn.
However it seems that the facility will still available to customers in Australia and elsewhere.



175 posts

Master Geek


  Reply # 1087162 11-Jul-2014 14:05
Send private message

freitasm:

Perhaps instead of a thread subject of "Samsung NZ : A law unto themselves? Is customer care a myth?" a better one would be "Is anyone else having problems registering your Samsung devices?"




The title was prompted by past dealings with customer care personnel at Samsung NZ whose parochial attitude is legendary.

314 posts

Ultimate Geek
+1 received by user: 48


  Reply # 1087177 11-Jul-2014 14:27
Send private message

Yabanize: You usually can get your product fixed even if you havent registered for the warrenty anyway?


Correct. Online registration of products is not a requirement for warranty claims. So not really an issue if they are indeed withdrawing this facility.

Samsung are not the only company that doesn't support products purchased outside of NZ. Sony NZ will only deal with products brought in NZ and OZ and Panasonic also don't support any parallel imported products.



7412 posts

Uber Geek
+1 received by user: 2372

Subscriber

  Reply # 1087180 11-Jul-2014 14:29
2 people support this post
Send private message

HairyScot:
Jase2985: im still not sure what your issue actually is?

is your problem, you have a Samsung product purchased outside NZ and you want Samsung NZ to fix it because its under warranty?



Apparently Samsung NZ has decided that the Online Product Registration facility is no longer a requirement and it is to be withdrawn.
However it seems that the facility will still available to customers in Australia and elsewhere.


and what difference does that make to you as a user?

ive never done it so i dont know

2855 posts

Uber Geek
+1 received by user: 682

Trusted
Subscriber

  Reply # 1087332 11-Jul-2014 16:55
Send private message

I've never registered any of my Samsung products which would be 5 smartphones and 2 TV's. I have never had any issues which require me to challenge warranty but have used CGA an one occasion with Noel Lemming's to rectify a problem with an Apple ipod that was out of manufacturers warranty but had it replaced.




Galaxy S8

 

Garmin  Vivoactive 3




2097 posts

Uber Geek
+1 received by user: 521


  Reply # 1087333 11-Jul-2014 16:59
Send private message

jeffnz: I've never registered any of my Samsung products which would be 5 smartphones and 2 TV's. I have never had any issues which require me to challenge warranty but have used CGA an one occasion with Noel Lemming's to rectify a problem with an Apple ipod that was out of manufacturers warranty but had it replaced.


Same here, Just keep reciepts, Or when you buy phones from telecom shop etc, they scan the IMEI so they can look it up by the IMEI later on to retrieve the reciept, They can also look it up by your name and phone number. If you have lost your reciept, If you paid with eftpos find a bank statement that shows when you purchased it, When they know the date and time you purchased it they can look it up

2855 posts

Uber Geek
+1 received by user: 682

Trusted
Subscriber

  Reply # 1087337 11-Jul-2014 17:07
Send private message

Seems to be a replay of this thread so maybe if still feel strongly about Samsung you should change your buying habits




Galaxy S8

 

Garmin  Vivoactive 3




 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.