Samsung Galaxy S20 - Major Fault with connection drops and failing to receive calls and SMS

Forums › Android › Samsung Galaxy S20 - Major Fault with connection drops and failing to receive calls and SMS

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#2495350 30-May-2020 21:20

Linux:
ShinyChrome Are you on 2degrees also? I am on 2degrees with 2degrees official handset and having zero issues

Yeah, 2degrees and Vodafone. Runs like a clockwork.
Seems to be a common theme with Spark, unless someone wants to bust that theory.

IvanPiacun

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#2495527 31-May-2020 10:05

Linux:

@IvanPiacun Why would you buy a 2degrees handset to use on SparkNZ?

Handsets run different software versions for different carriers

@Linux I didn't realise that and when I purchased it from PB Tech they advertised their phone as being for the Vodafone, Spark, 2Degrees, or Skinny Networks and didn't ask me what network I wanted it for. Samsung say there is only one 20 Ultra for New Zealand.

Ivan Piacun CITPNZ

Se7ensyns

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#2495549 31-May-2020 10:39

I gave up. Returned it to Noel Leeming and got a note 10+ and a credit. No issues anymore. I couldn't have a phone that can't do calls and SMS especially when you need to be available 24x7.

RafikiNZ

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#2498126 4-Jun-2020 12:53

I'm having the same issue on SparkNZ using a Samsung S20 Ultra? I might downgrade and get a credit soon too?

Linux

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#2498136 4-Jun-2020 13:11

RafikiNZ:

I'm having the same issue on SparkNZ using a Samsung S20 Ultra? I might downgrade and get a credit soon too?

@RafikiNZ I would wait for a software update to resolve the issue

StevenWg

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#2500321 8-Jun-2020 09:05

Does any one still having this issue with the new software Ate6? Mine seems OK after software update, but want to confirm with others.

Nothing happened.

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Martin_NZ

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#2500322 8-Jun-2020 09:12

A bit of an update on this.

First, I've managed to get hold of a senior staffer at Samsung NZ. They have confirmed this is a known issue to them.

The issue affect a small number of handsets. They say the number can be counted on "fingers and toes" so we are talking a fairly small percentage, BUT they have said it is a known problem.

Mine is the first handset they have seen in NZ with the issue, that is NOT using Spark for voice and calls. (I'm using Voda for voice and calls, and spark in the second sim tray for data).

I've been asked to send my handset to Samsung NZ directly, and they are planning to forward it to their engineering team in Korea to try get a handle on whats going on. From that I take it, while they are aware of the problem, they do not yet have a handle on exactly what the cause is. However it is looking increasingly likely it "may" be a hardware fault.

Samsung NZ also took the step of offering me a 100% refund as store credit to buy another handset of my choosing, or they will ship me a brand new handset obviously without any guarantee a new handset will resolve the issue.

Martin_NZ

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#2500323 8-Jun-2020 09:13

StevenWg: Does any one still having this issue with the new software Ate6? Mine seems OK after software update, but want to confirm with others.

I'm still seeing this issue with TE6 firmware. It has not resolved it.

StevenWg

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#2500325 8-Jun-2020 09:15

Martin_NZ:
StevenWg: Does any one still having this issue with the new software Ate6? Mine seems OK after software update, but want to confirm with others.

I'm still seeing this issue with TE6 firmware. It has not resolved it.

Are u putting Spark SIM in slot 1 or 2?
Just wondering.

Nothing happened.

Martin_NZ

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#2500326 8-Jun-2020 09:23

I've tried both positions. The only thing I haven't tried is eSIM.

StevenWg

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#2500329 8-Jun-2020 09:27

Martin_NZ:
I've tried both positions. The only thing I haven't tried is eSIM.

Then it is sad. I had this issue before last week, now it seems fine. I will update here if any missing call came up. Thanks for the post tho.

Nothing happened.

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Martin_NZ

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#2502551 10-Jun-2020 20:31

Linux:

IvanPiacun: Mine is the 2Degrees version and I am having trouble with it. I am on the Spark network.

@IvanPiacun Why would you buy a 2degrees handset to use on SparkNZ?

Handsets run different software versions for different carriers

Samsung have told me the only difference between the Spark / Voda and 2 degrees variants is the 2 degrees vs Spark app preloaded on the handset. Other than that they are identical.