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Se7ensyns:No they didn't give a fault number. Should have asked that one in hindsight. I was just happy they acknowledge it.
[(Agent):15:15:07] I see. To be honest with you, there's actually a problem on the S20 units related to the network services and our Senior Support Team are working on a software update that would fix this.
[(Customer):15:15:24] 2 days ago I also factory reset the phone a third time to make sure I had a clean build.
[(Agent):15:15:33] For now, we will need to get the details of the device so we can forward it to them.
[(Customer):15:15:50] Ahh ok. Do you have time frame when this may be available?
[(Agent):15:17:14] As of the moment, there's no further announcement but this has been reported few weeks ago and we are hoping that the update will be released early next month.
If you want a fairly extended battle you can reject the phone as having a substantive fault. This entitles you to a refund. That will be a battle, and one you would likely win, but it probably won't happen quickly. Up to you how much of a fight you want.
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