Google Nexus 6P Owners Discussion

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2851 posts

Uber Geek

#1770541 26-Apr-2017 11:08

Sheagae:

Finch:

Sheagae:

Found this website too: http://consumer.huawei.com/nz/support/warranty-query/index.htm

Put in your serial number and it tells you when your warranty is valid to. Mine is telling me it has a 2 year warranty, however I thought it was only 1 year.

Cool find. Mine says until 21/1/2018

Hmm mine also says that exact date...what are the odds? Or could the website be borked.

An earlier post of yours sayd you bought it in Nov 2015. I think that was the launch date because I'm pretty sure I bought mine in Nov also, except from Warehouse Stationary

MattEast

277 posts

Ultimate Geek

Trusted

#1770542 26-Apr-2017 11:08

Brought mine off the Google Store, apparently not covered by Huawai NZ, would have been good to know that at the time of purchase

Matt East

Sheagae

208 posts

Master Geek

#1770543 26-Apr-2017 11:10

An earlier post of yours sayd you bought it in Nov 2015. I think that was the launch date because I'm pretty sure I bought mine in Nov also, except from Warehouse Stationary

Yes I did buy in Nov 2015 so theoretically the 2 year warranty should then be until Nov 2017, and not 2018 like the website advises.

Sheagae

208 posts

Master Geek

#1770544 26-Apr-2017 11:16

MattEast: Brought mine off the Google Store, apparently not covered by Huawai NZ, would have been good to know that at the time of purchase

Do you have issues with your phone? I've heard Google is much better at dealing with the warranty issues.

MattEast

277 posts

Ultimate Geek

Trusted

#1770545 26-Apr-2017 11:21

No, haven't experienced any of the issues being talked about here.....dealt with Google when I brought the phone as case didn't arrive. They refunded straight away....case turned up a week later so can't fault them.

Matt East

robfish

683 posts

Ultimate Geek

Lifetime subscriber

#1770547 26-Apr-2017 11:24

Product Model: Nexus 6P 64GB(H1512)

Warranty: Your device warranty is till 2018-01-21 in New Zealand.

Could the date be the same as others because all of the 2Degrees special phones were registered on the same date?

Rob

Sheagae

208 posts

Master Geek

#1770791 26-Apr-2017 17:06

Okay, so I called Fonefix on 0800 021 222 and they advised that the bootlooping and battery shut off is a known fault and they are dealing with more frequent issues of this nature.

They advised to take the phone with proof of purchase and original contents to nearest 2Degrees store and should have the phone back in 3-5 working days. They say its a straight mainboard swapout and you should back your phone up first.

Hopefully this helps someone else.

EDIT: they confirmed 2 year warranty from 2Degrees.

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FazerDude

114 posts

Master Geek

#1770946 26-Apr-2017 21:45

Sheagae:

Okay, so I called Fonefix on 0800 021 222 and they advised that the bootlooping and battery shut off is a known fault and they are dealing with more frequent issues of this nature.

They advised to take the phone with proof of purchase and original contents to nearest 2Degrees store and should have the phone back in 3-5 working days. They say its a straight mainboard swapout and you should back your phone up first.

Hopefully this helps someone else.

EDIT: they confirmed 2 year warranty from 2Degrees.

Good news. If you're in Auckland, you might also try dropping your phone off directly at Fonefix in Greenlane. When I had a problem with my Nexus 5, they were able to deal with the whole warranty claim for me and they had it fixed in a couple of days rather than the couple of weeks that Warehouse Stationary told me it would take. They were excellent to deal with. Not sure if Huawei will let them deal with it the same way LG did, but it's probably worth a try.

yellow15

134 posts

Master Geek

#1770977 26-Apr-2017 23:43

I've contacted Huawei support re the warranty for my 6P that was bought from launch.

"Thank you for contacting Huawei.

Please do be advised that the warranty will be considered for 12 months from the original date of purchase stated on the proof of purchase.

Hope this helps."

Sheagae

208 posts

Master Geek

#1771420 27-Apr-2017 16:43

yellow15:

I've contacted Huawei support re the warranty for my 6P that was bought from launch.

"Thank you for contacting Huawei.

Please do be advised that the warranty will be considered for 12 months from the original date of purchase stated on the proof of purchase.

Hope this helps."

Where did you purchase from?

yellow15

134 posts

Master Geek

#1771564 27-Apr-2017 21:27

Sheagae:

Where did you purchase from?

2 degrees through the geekzone special deal.

i also got told by two degrees shop that Nexus6P is 1 year warranty, unless if I bought after mid 2016 when they changed to 2 yr warranty.

Sheagae

208 posts

Master Geek

#1771736 28-Apr-2017 10:31

I'm going into a store today and will see what the story is.

Sheagae

208 posts

Master Geek

#1771880 28-Apr-2017 13:43

Went into store. They confirmed there is 2 year warranty from date of purchase. The store staff advised there is currently a wait on Huawei parts.

yellow15

134 posts

Master Geek

#1771884 28-Apr-2017 13:49

Sheagae:

Went into store. They confirmed there is 2 year warranty from date of purchase. The store staff advised there is currently a wait on Huawei parts.

Have they tried to claim a warranty for you?

I was initially also told by a staff it is 2 year warranty.

But when she tried to claim the warranty and enter into the system, their system wouldn't allow that, and then they checked with some other staff and end up confirmed it is a 1 year only for the phone that were bought at launch date.

I later on got confirmed again by Huawei directly too.

It would be really good if you can claim the warranty as I have a dead 6P on my desk now :(

yellow15

134 posts

Master Geek

#1771885 28-Apr-2017 13:50

funny thing is the staff that confirmed it is only 1 year warranty has previously told me it is a 2 year warranty

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