Google Nexus 6P Owners Discussion

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208 posts

Master Geek

#1771886 28-Apr-2017 13:51

yellow15:

Sheagae:

Went into store. They confirmed there is 2 year warranty from date of purchase. The store staff advised there is currently a wait on Huawei parts.

Have they tried to claim a warranty for you?

I was initially also told by a staff it is 2 year warranty.

But when she tried to claim the warranty and enter into the system, their system wouldn't allow that, and then they checked with some other staff and end up confirmed it is a 1 year only for the phone that were bought at launch date.

I later on got confirmed again by Huawei directly too.

It would be really good if you can claim the warranty as I have a dead 6P on my desk now :(

No I didn't follow through just yet, planned to take it in next week.

They were very adamant it would be covered and recognised its because of the bootlooping and degraded batteries. I'll let you know how I get on next week.

yellow15

134 posts

Master Geek

#1771889 28-Apr-2017 13:53

That would be awesome Sheagae!!!

Isn't it funny you get completely different answer from different people

stagnant16

206 posts

Master Geek

#1771927 28-Apr-2017 14:59

Took mine to the Pukekohe Branch. Confirmed it was a two year warranty.

The fonefix booking system did return an out of warranty message but a phone call confirmed it was covered.

yellow15

134 posts

Master Geek

#1773233 1-May-2017 09:54

stagnant16:

Took mine to the Pukekohe Branch. Confirmed it was a two year warranty.

The fonefix booking system did return an out of warranty message but a phone call confirmed it was covered.

Thanks!! And I took my 6P back to the 2degrees shop, asked them to call FoneFix and now my 6P is on the way to be fixed Yay!!!

Now if only they did that 2 weeks ago and I didn't have to buy a new phone!

Hollow

35 posts

Geek

#1775493 4-May-2017 12:10

I think even with a one year warranty you'd be entitled to a fix under the consumer guarantees act - especially given the nature of the battery and bootloop issues. Unfortunately I got mine second hand so I imagine the warranty isn't transferable.

dave2412

11 posts

Geek

#1780422 12-May-2017 23:08

dave2412:

Has anyone had the issue of the phone shutting down randomly on low battery? Had this happen 3 times in the last week, when it went to about 17% battery. Other times it goes past 17% as normal.

(Issue described at XDA: https://forum.xda-developers.com/nexus-6p/general/nexus-6p-randomly-shutting-50-youre-t3522911)

It did shut down once before around 50% back in January, while outside in -15 degrees C in the US. But this is the first time it is happening at normal temperatures.

Other notes:

Accubattery says the battery health is at 79%.
Running 7.1.2 on the Android Beta program.
Bought it in December 2015, from Noel Leeming.

Just got my repaired 6P back today.

I took it back to Noel Leeming on Monday. They sent it to FoneFix, who changed the battery and display under warranty.

Fingers crossed that the battery issue is fixed for good.

yellow15

134 posts

Master Geek

#1780530 13-May-2017 10:32

Why did they have to replace the screen as well?
And you drop it off to the shop on Monday and already got it back? That was fast. I sent my one back and it's still not back after two weeks

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dave2412

11 posts

Geek

#1781582 13-May-2017 11:47

yellow15: Why did they have to replace the screen as well?

And you drop it off to the shop on Monday and already got it back? That was fast. I sent my one back and it's still not back after two weeks

The summary said the fault was with the battery, so I maybe they had to replace the display while accessing the battery?

I'm in Christchurch, so maybe it's quicker here.

yellow15

134 posts

Master Geek

#1781685 13-May-2017 16:20

Thanks. Will see what they do to my 6p when I got it back :)

meeekael

62 posts

Master Geek

#1789004 27-May-2017 07:31

Had shutdown and battery issues. Emailed Huawei and got some BS response about 3rd party chargers. Decided to go straight to fonefix. Literally no questions asked other than proof of purchase (2 degrees email receipts). They replaced the digitiser and everything attached to it.

Repair took 3 days.

You think it'd just be cheaper to give me a new phone.

D.W

725 posts

Ultimate Geek

#1791090 29-May-2017 13:55

Has anybody else had issues with loose USB-C fitting? Only 1 out of 3 of my USB-C cables consistently charges my phone, the other two I have to unplug/plug several times to get it to detect that a cable has been plugged in. This includes the cable supplied with the phone. The cable I have that does work well is an Anker-branded cable that is near new, and the cables that don't work charge my partner's 5X without issue.

MattEast

277 posts

Ultimate Geek

Trusted

#1791092 29-May-2017 13:58

Haven't had that issue, but I have had a couple of hick ups when the phone appears to be charging, than not....cycling like that every second or so. A restart seems to fix it, some sort of software bug I think.

Matt East

geocom

594 posts

Ultimate Geek

Subscriber

#1791096 29-May-2017 14:04

I have had issues with a belkin usb-c to usb-c cable that would wiggle far more in the socket than the stock one and be incredibly finicky about being in the right location for charging. I have 2 amazon basics ones that work just as well as the stock one.

Geoff E