Samsung Galaxy S20 - Major Fault with connection drops and failing to receive calls and SMS

Forums › Android › Samsung Galaxy S20 - Major Fault with connection drops and failing to receive calls and SMS

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BDFL - Memuneh
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#2661870 23-Feb-2021 15:27

Right, so instead of Samsung trying to find what happened, how it happened and work with the telcos to solve the problem (which in theory could be affecting other customers) they simply said "Nah, let's do nothing"

I don't think it inspires confidence in their products.

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#2661872 23-Feb-2021 15:31

I made the mistake of sticking with Samsung by pre-ordering the Galaxy S21+, I just couldn't say no to the PB Tech Sony wireless headphone bundle. So far the issue hasn't occurred on my new phone but it will likely be my last Samsung phone due to the poor support/experience.

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#2661906 23-Feb-2021 17:55

Just to make sure, people with this problem have swapped SIM cards for a new one?

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#2661911 23-Feb-2021 18:15

freitasm:

Right, so instead of Samsung trying to find what happened, how it happened and work with the telcos to solve the problem (which in theory could be affecting other customers) they simply said "Nah, let's do nothing"

I don't think it inspires confidence in their products.

That's incredibly disappointing.

I never experienced this issue myself (I ran both Voda and 2D in the same S20+) and I cannot test this now as I no longer have the device.

Think after reading this thread if I had to run dual sim or even esim and a physical sim(my guess that either scenario is affected) I would choose a different device to do it on. Already had a reason to never purchase a Samsung device again after the Exynos 990 vs SD 865 and I think this has given me another reason not to.

Such a shame because Samsung in the long run as done very well in terms of support and handset availability here but seems they dropped the ball hard.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

IvanPiacun

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#2670400 9-Mar-2021 10:09

freitasm:

Just to make sure, people with this problem have swapped SIM cards for a new one?

I certainly did, with no effect.

Ivan Piacun CITPNZ

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#2670402 9-Mar-2021 10:11

Another thing I've notice with my Samsung S20 Ultra 5G is that in about 1 out 5 calls sometimes half way through the call the other party cannot hear me. It seems that this is a phone with still quite a few problems.

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#2670404 9-Mar-2021 10:14

I have received a reply from Samsung:

"[This] was identified as issue with Spark. The fix was to turn off VoLTE from their network settings and that should resolve. They have confirmed that this is not a device fault."

In other words, seems to be a network configuration - @andyb could check perhaps?

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andyb

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#2670411 9-Mar-2021 10:34

freitasm:

In other words, seems to be a network configuration - @andyb could check perhaps?

I'm not across any issues as its not really in my area. @gagan might be able to assist...

andyb

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#2670412 9-Mar-2021 10:35

Thanks - paging @gajan...

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#2670432 9-Mar-2021 12:32

Hi all - will make some queries and come back.

If anyone is having persistent issues and can DM me their number I will also take a look at that and what’s going wrong here.

thanks.

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#2670460 9-Mar-2021 13:25

i was going to suggest turn off VoLTE but i see it has just been mentioned.

there's something wrong with Spark and VoLTE ...

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#2670469 9-Mar-2021 14:07

I know someone personally that logged this with Spark when the handset came out and they got told by Spark store it is a handset fault so they got the handset replaced and same issue

freitasm

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#2670487 9-Mar-2021 14:40

Linux: I know someone personally that logged this with Spark when the handset came out and they got told by Spark store it is a handset fault so they got the handset replaced and sane issue

"Store" is certainly not a tech support place...

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#2670955 10-Mar-2021 10:48

@gajan This issue happens to my mate even with VoLTE disabled on the handset you call the number it rings once (caller hears) nothing happens on handset and straight to VM

@RafikiNZ is the end user here on Geekzone having the issue, I just called him 4 times and this happened

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#2670989 10-Mar-2021 11:26

Linux:

@gajan This issue happens to my mate even with VoLTE disabled on the handset you call the number it rings once (caller hears) nothing happens on handset and straight to VM

@RafikiNZ is the end user here on Geekzone having the issue, I just called him 4 times and this happened

if you or the other party can DM me some details can take a look usual A/B Party, time and locations if possible.

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