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14 posts

Geek


Topic # 115699 3-Apr-2013 21:51
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Hey guys, I'm a bit of a newbie around these parts. Thought it was time to upgrade from my old GT-I5503T to an S2 as I'm heading overseas to do some travelling soon. Bought a used but good condition S2 off TradeMe (a possible rookie mistake) as the budget wouldn't allow a brand new purchase. Put my Sim Card in and it can't find the Telecom XT network. I'm a bit stuck, if it's too much of a problem to fix then I'll march back and get a refund. Any ideas on how to fix this situation? Have done a factory reset and hard reset. 

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537 posts

Ultimate Geek
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  Reply # 792710 3-Apr-2013 21:53
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Is 3G enabled in the settings?



14 posts

Geek


  Reply # 792717 3-Apr-2013 22:01
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From what I can see there's nowhere to enable 3G in the Wireless and Networks setting

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Uber Geek
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  Reply # 792718 3-Apr-2013 22:02
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Have you tried a Vodafone or 2D SIM in the handset?


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Uber Geek
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  Reply # 792719 3-Apr-2013 22:02
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stevejenks: From what I can see there's nowhere to enable 3G in the Wireless and Networks setting


WCDMA is 3G

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Master Geek
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  Reply # 792727 3-Apr-2013 22:05
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Hi their.

I have encountered a similar issue in my place of work and here are the possibilities and solutions.

1) you bought a non XT compatible S2. Unfortunately If the s2 was origionally imported from overseas it may not work on XT, it is an issue we have encountered at work a few times with the odd unit. The way to find out is to visit this page; follow the intructions and input your IMEI (a unique code for your phone) into the checker and it will tell you. You can find your IMEI by going to the phone application and inputting *#06#
[http://www.telecom.co.nz/mobile/mobile/ournetwork/phonecompatibility/]

2) you phone may be in 2G mode. jump into settings -> mobile netoworks / wireless and networks (dependend ton software) and look for a mode that says either "2G mode to save power' or WDCMA auto. make sure its set to auto OR select WCDMA.

3) Are you in XT coverage?

4) could be faulty software do a factory reset..

5) pop in a Vodafone or 2Degrees card and see what happens

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  Reply # 792729 3-Apr-2013 22:06
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I suspect the OP has purchased the wrong model S2 for the Telecom mobile network



14 posts

Geek


  Reply # 792733 3-Apr-2013 22:11
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Network mode is set to GSM/WCDMA. No haven't tried a Vodafone card, will give that a crack tomorrow arvo. APN's are both Telecom though, or is this just because I have an XT sim in at the moment?

137 posts

Master Geek
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  Reply # 792735 3-Apr-2013 22:13
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stevejenks: Network mode is set to GSM/WCDMA. No haven't tried a Vodafone card, will give that a crack tomorrow arvo. APN's are both Telecom though, or is this just because I have an XT sim in at the moment?


Yes apns move with sims


have you tried the IMEI checker i suggested it really will give you a definite answer

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Uber Geek
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  Reply # 792736 3-Apr-2013 22:13
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Incorrect APNs will not stop mobile coverage



14 posts

Geek


  Reply # 792738 3-Apr-2013 22:14
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Yep, its compatible 

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  Reply # 792739 3-Apr-2013 22:15
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Have you checked with Telecom the IMEI is not Blacklisted?

IMEI checker is 100% correct

137 posts

Master Geek
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  Reply # 792748 3-Apr-2013 22:18
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stevejenks: Yep, its compatible 


I would recommend a factory reset personally just to eliminate software factors.

Have you done anything with that SIM like changed numbers recently etc?
When I moved to vodafone and I ported my number I could not sent texts because something that got stuffed up at their end.

One thing that does happen is the SIM reader could be faulty, the SIM reader is a common fault on phones we send away for repair, I would try all the suggestions listed here on this helful forum and if that doesnt work get back in contact with this guy, any issues quote CGA to him and backup all communications incase it goes sour

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Uber Geek
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  Reply # 792757 3-Apr-2013 22:22
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You can't quote the CGA to a trademe dealer, Second hand goods

137 posts

Master Geek
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  Reply # 792759 3-Apr-2013 22:22
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johnr: You can't quote the CGA to a trademe dealer, Second hand goods


Oh then I am wrong, scrub that sorry



14 posts

Geek


  Reply # 792760 3-Apr-2013 22:22
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Have done both a factory and hard reset. Have had the same sim for the last 2 years with the same number. Will try out a Voda card tomorrow and see what happens. What would be the cost to replace the sim card reader?

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