Buying from Mobile Station?

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Interslice

165 posts

Master Geek
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#236173 21-May-2018 18:10

Hi

Just wondering if anyone has had any experience purchasing from Mobile Station?

https://www.mobilestation.co.nz/index.php/

The Mrs wants a Galaxy S8 and they seem to have a good price on one.

https://www.mobilestation.co.nz/index.php/samsung-galaxy-s8-sm-g950f-64gb-orchid-gray-3544.html

Site to be avoided? Or genuinely good? Seems quite cheap..

Thanks

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#2019995 21-May-2018 18:12

What is under contact us? Also check where domain is registered as well

Just little checks like this can answer your own questions

John

Interslice

165 posts

Master Geek
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#2019997 21-May-2018 18:14

Linux:
What is under contact us?

John

Just normal contact details. (Copy and pasted)

Contact Us
PO Box 12990, Penrose, Auckland, New Zealand 1061

Email:service@mobilestation.co.nz

Phone:09-3099044 (Mon - Fri

Linux

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#2019998 21-May-2018 18:15

Red flag PO BOX only I would not deal with them, You can't visit a PO BOX and throw your toys about

John

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#2019999 21-May-2018 18:17

Another red flag the address for the domain

" Tencent Building, Kejizhongyi Avenue (AS132203) "

Where the heck is that? Making out it's a NZ based company with having .co.nz on the end of the domain

Edit: Seems to be in China - Shenzhen

John

myndlyz

472 posts

Ultimate Geek
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#2020003 21-May-2018 18:21

I used to buy phones often from them when they had a store in the Auckland CBD. However a few years ago they changed to delivery only, can't go to a physical store, haven't purchased from them since.

Had zero issues with the phones I did purchase from them.

jarledb

Webhead
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#2020004 21-May-2018 18:22

If you do a Google search for "Mobile station review" you will find their PriceSpy reviews. Think I would avoid them too.

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Interslice

165 posts

Master Geek
+1 received by user: 35

#2020006 21-May-2018 18:24

Yeah true can't take back a phone to a place that doesn't exist... Will continue my search.

Thanks

brodie

2 posts

Wannabe Geek

#2066160 1-Aug-2018 10:51

Hi,

I have bought off Mobile Station twice and first time the LGG5 had major issues with loose fingerprint button, dodgy reception and poor gps, seemed like a second hand or reconditioned phone. Second time the phone came in with a two deep scratches on the screen, when I tried to return it they said I had done it and they wouldn't take it back. I had just opened the box, saw the scratch photo'd it and sent to them, they reckoned I was a liar.

Never again - you get what you pay for!!

Linux

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#2066206 1-Aug-2018 11:25

You purchased twice off them after issues with the first purchase LOL

John

sxz

761 posts

Ultimate Geek
+1 received by user: 194

#2066328 1-Aug-2018 14:28

I've bought two phones from them. The first was replaced twice under warranty, and the third time it broke I had to take them to the disputes tribunal under the CGA to get a full refund, as they claimed it was out of the warranty period (I won a full refund - no surprises there).

They fought the whole way, refused (or just didnt understand) their obligations under the CGA, they were schooled by the Adjudicator, and they admitted that this was their MO - they never fix anything after a warranty expires and they are in the disputes tribunal all the time.

The warranty repairs took MONTHS. not weeks, months. Lots of threats of rejecting the goods before I got a replacement.

They trade under the Company name Future Technology Limited, although you wont find that on their website anywhere. When you eventually get your invoice it will be from a Hong Kong company (I forget the name). They appear to do this to avoid paying GST - so I'm sure they will get in trouble somewhere, sometime.

Feel free to PM me if you have trouble with them and need more info... :)

Personally, I wouldn't deal with them ever again. I prefer to pay a premium and deal with someone like PB Tech.

brodie

2 posts

Wannabe Geek

#2067481 3-Aug-2018 14:40

Well true colours have come out from this Company, hints of a threat in this ?? Just because I asked them about the scratch on the screen of a new phone straight from the box and getting one that was undamaged....

From: service mobile station <service@mobilestation.co.nz>
Sent: Thursday, 2 August 2018 1:48 PM
To: brodie johnstone
Subject: Re: Mobile Station: Order # 100032770 update

Of course, go to hell Brodie. Really want to meet you at <address removed>.

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IronH

398 posts

Ultimate Geek
+1 received by user: 79

#2071533 10-Aug-2018 21:42

I bought a few phones from them way back when, luckily I didn't have any issues, but have heard of many people who have, would recommend to avoid.

Thrad

22 posts

Geek
Inactive user

#2096030 25-Sep-2018 10:48

I bought a phone from them which appears new, but the battery is heavily worn and dies within half a day's usage (my previous year-old phone of the same model lasted much longer). 3rd party apps also show the battery has hundreds of discharge cycles.

They responded once and gave the stock standard automated response of "please send item back for inspection, this may take 2-3 weeks". I told them I wasn't doing that only to have them say there's no issue. They are now ignoring me completely and if they don't reply in a few days I will be taking them to Disputes.

I would be happy with a genuine guaranteed brand new replacement, but I think they can/will only source more of the sort of phone I got - ex demo or whatever it is. Thus I want a refund.

sxz:

Feel free to PM me if you have trouble with them and need more info... :)

Could you please PM me if you think there's something you can offer that might help?

scuwp

3927 posts

Uber Geek
+1 received by user: 2510

#2096141 25-Sep-2018 13:40

1-day had new S8’s. In the last day or so. Ha e a look they might still have the electronics deals going.

Lazy is such an ugly word, I prefer to call it selective participation

Coil

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Inactive user

#2096147 25-Sep-2018 13:47

scuwp: 1-day had new S8’s. In the last day or so. Ha e a look they might still have the electronics deals going.

Couldn't tell you what is worse. One day or Mobile Station...

At least new with Mobile Station what you buy is new and not a refurb with no charger, coming in a tray with scratches and damage and a buggered battery...

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