New SKY streaming devices

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10 posts

Wannabe Geek
+1 received by user: 18

Trusted

Sky NZ

#3135403 27-Sep-2023 10:29

Kia ora,

To all our Sky Pod customers, we wanted to update you on our latest improvements. The recent update to your new Sky Pod resolves the following issues:

Sky Arena - The ability to book & view Sky Arena pay per view events on Sky Pod. Find out how to book and watch here: https://help.sky.co.nz/s/article/purchase-sky-arena-events

Home - Previous issue where focus was lost intermittently has been fixed.

Chromecast - Glitches that customers were experiencing in previous releases have been resolved.

View more information on our latest updates here: https://www.sky.co.nz/sky-box-and-sky-pod-upcoming-features#release-notes

siva992

80 posts

Master Geek
+1 received by user: 55

#3135413 27-Sep-2023 10:50

SkyNZ:
siva992: Y'all should just go back to the old box at this time. And those who bought it, I feel ya. I mean, just how long more are you gonna "give this a go"?

Hi there, we'd like to look into this further for you. Could you please send us a PM on our Facebook page and a customer care member we'll be in-touch - https://www.facebook.com/skynewzealand/

Huh?

JaBZ

407 posts

Ultimate Geek
+1 received by user: 41

#3135486 27-Sep-2023 14:08

Hi @SkyNZ my enjoyment of the Warriors game was greatly diminished due to the inability of the new Skybox to switch to alternative audio (Fox commentary) the SKY/NZ? commentary wasn't up to scratch additionally muting the audience noise further worsens the experience, really makes it obvious the commentators aren't at the game and affects the overall experience of feeling like you are (not) at the game. Im sure others would've felt the same with the new Skybox..

My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..

siva992

80 posts

Master Geek
+1 received by user: 55

#3135507 27-Sep-2023 14:38

JaBZ:
Hi @SkyNZ my enjoyment of the Warriors game was greatly diminished due to the inability of the new Skybox to switch to alternative audio (Fox commentary) the SKY/NZ? commentary wasn't up to scratch additionally muting the audience noise further worsens the experience, really makes it obvious the commentators aren't at the game and affects the overall experience of feeling like you are (not) at the game. Im sure others would've felt the same with the new Skybox..

You're about to get the same unrelated response from @SkyNZ

JPNZ

1718 posts

Uber Geek
+1 received by user: 845

#3135512 27-Sep-2023 14:59

JaBZ:

Hi @SkyNZ my enjoyment of the Warriors game was greatly diminished due to the inability of the new Skybox to switch to alternative audio (Fox commentary) the SKY/NZ? commentary wasn't up to scratch additionally muting the audience noise further worsens the experience, really makes it obvious the commentators aren't at the game and affects the overall experience of feeling like you are (not) at the game. Im sure others would've felt the same with the new Skybox..

Hi @SkyNZ I thank SKY NZ for providing the alternate Fox commentary on the Warriors semi final. Not to rub salt in the wounds of @JaBZ but he is correct the NZ commentary is WOEFUL and its great to be given the option of alternate commentary. Would be great if SkyGo could also have an option for alternate audio...

@JaBZ sorry it doesn't work on the new box, would seem simple seeing the old box has it.

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

Movieman

Movieman
3842 posts

Uber Geek
+1 received by user: 2536

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Lifetime subscriber

#3135554 27-Sep-2023 16:41

I still have the old box (phew!) and I also enjoyed the more "professional" commentary from our Australian friends. The NZ Glen Larmer/Monty Betham commentary left a lot to be desired.

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JPNZ

1718 posts

Uber Geek
+1 received by user: 845

#3135928 28-Sep-2023 13:30

I know the much loved "sky deals" thread was closed a while back just wanted to pop up a post for any Satellite customers out of contract.

My 25% discount ended this month, I called the 0800 number and told them the situation and was put through to the fantastic customer care team. Ive re-signed another 12 months at 20% discount. So you can get there if you ask. Fibre Pro, Sky starter, Sky Sport and Mysky for $146.23 a month

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

invisibleman18

1420 posts

Uber Geek
+1 received by user: 427

#3136853 30-Sep-2023 11:12

Fast forwarding on the pod is a much better experience today. I've posted before about how slow and frustrating it is but seeing a big improvement now. Don't know if it's been actively fixed in the latest update as haven't seen any comments on it or just been a good day but hope it stays like this now. Watched the morning session of the Ryder Cup golf last night and wanted to watch the afternoon session when I got up this morning which meant having to fast forward about 5 hours though the programme. It did this within a couple of minutes which is significantly quicker than its been before so hope this is the new norm.

Shadbolt

130 posts

Master Geek
+1 received by user: 45

#3143666 6-Oct-2023 16:47

Since they fixed the issue causing occasional recordings to be recorded as several "partial recordings", I have been having an issue with some recordings, mainly the TVNZ 6pm news.

A few minutes into replay, the picture goes black for a few seconds, and it then resumes playing from around five seconds prior to the black screen. I'm guessing that the box is stitching together the two recordings.

Is anyone else having this happen?

middleearth

54 posts

Master Geek
+1 received by user: 5

#3143678 6-Oct-2023 17:52

That has happened for me since day one with the new skybox, seems to be only live shows (for me it is the tennis).

Shadbolt

130 posts

Master Geek
+1 received by user: 45

#3143679 6-Oct-2023 17:56

middleearth:

That has happened for me since day one with the new skybox, seems to be only live shows (for me it is the tennis).

Oooooh, you're right! It's happening when we play the recording before the programme has finished recording. I wonder if it's happening at the time when the recording stops. I must pay attention. But unlike your experience, this is recent for us - since the "we've fixed a lot of stuff, says Sky" update.

New World

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Shadbolt

130 posts

Master Geek
+1 received by user: 45

#3144958 10-Oct-2023 14:42

I have since proved to myself that the replay hiccup I was referring to, happens when the recording finishes, if you start watching it when it is still recording. It happens every night at 7-05pm, exactly when the TVNZ News recording event stops.

Spoon1

10 posts

Wannabe Geek
+1 received by user: 2

#3148293 17-Oct-2023 01:00

Has anyone actually used a Sofabaton remote with a Sky Pod?

My Logitech Harmony is nearly dead and doesn't work with it anyway so I'm eyeing up a Sofabaton U2 as a replacement.

Wakrak

1748 posts

Uber Geek
+1 received by user: 1126

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Lifetime subscriber

#3152865 27-Oct-2023 19:18

For you battlers that have been with Sky for 20+ years

New Sky Box On Us T&Cs - Sky

This offer is to upgrade to the new Sky Box ‘on us’ (a discount off the one-off fee of $200).
This offer is valid from 1 November 2023 until 30 June 2024.
You are eligible for this offer if you have been a continuous Sky TV customer for 20+ years.
Your offer will be redeemable online and over the phone by contacting us.
Sky Consumer Terms apply.

JPNZ

1718 posts

Uber Geek
+1 received by user: 845

#3152965 28-Oct-2023 10:01

I’ve got a weird issue on sky go on my iOS device where I get closed captions but can’t find a way to turn them off. Any ideas?

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

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