Sad that Sky is no longer monitoring this thread. 🙁

Ross.

Raw127:

Sad that Sky is no longer monitoring this thread. 🙁

Ross.

Lately I have been having some instability issues with the new Skybox.  Approx a couple of weeks ago, it wouldn't respond to any remote commands, the only thing that works is Google assistant, it can control the box fine, I discovered it by accident as I was pushing all the buttons.. unfortunately it can't restart the box so I had to pull the power and plug back in to get functionality back.

It's just done the same thing again today.  I have also experienced it randomly drop me back into the main menu while I was watching satellite, it's like the Sky app crashed and reloaded.. strange.   Wish there were logs to determine this is what happened, and to check what is going on with the non responsivness.

siva992:

Raw127:

 

Sad that Sky is no longer monitoring this thread. 🙁

Ross.

 

They weren't monitoring this forum in the first place. Even if you saw their presence here, it's was all in the name of showing that "they care".

Yeah, I was just thinking that the sticky "Tell Us What You Think" at the top of this topic could probably be deleted.  But maybe it's good to have it as a reminder that @SkyNZ really don't care what their customers think (or want).

JaBZ:

 

... unfortunately it can't restart the box so I had to pull the power and plug back in to get functionality back.

 

Holding power button on front for 5 seconds should initiate reboot.

Spyware:

 

Holding power button on front for 5 seconds should initiate reboot.

 

thanks will try that..

this is Sky's response to my case, sigh... @SKYNZ please do better.. this is not the answer.

Thanks for getting in touch. My name is ******* and I can help you with that information.

I can imagine how stressful this must be, and I'm here to help in any way I can.

Can you please try to remove the batteries on your remote and input it again to see if this is going to work? If this does not help, we need to replace it, and it cost $30 for the new Sky Box remote.

In regard to the Sky App, please try to uninstall and install it again.

If there is anything else our crew can help with, please let us know.

Thanks,
********
SkyTV NZ

JaBZ:

 

Spyware:

 

Holding power button on front for 5 seconds should initiate reboot.

 

 

 

 

thanks will try that..

 

this is Sky's response to my case, sigh... @SKYNZ please do better.. this is not the answer.

 

 

 

Thanks for getting in touch. My name is ******* and I can help you with that information.

I can imagine how stressful this must be, and I'm here to help in any way I can.

Can you please try to remove the batteries on your remote and input it again to see if this is going to work? If this does not help, we need to replace it, and it cost $30 for the new Sky Box remote.

In regard to the Sky App, please try to uninstall and install it again.

If there is anything else our crew can help with, please let us know.

Thanks,
********
SkyTV NZ

 

Really!? So they are saying if their remote has failed, YOU have to pay for it???? I thought they retained ownership of the equipment????

Unbelievable!

Steve

JaBZ:

 

Thanks for getting in touch. My name is ******* and I can help you with that information.

I can imagine how stressful this must be, and I'm here to help in any way I can.

Can you please try to remove the batteries on your remote and input it again to see if this is going to work? If this does not help, we need to replace it, and it cost $30 for the new Sky Box remote.

In regard to the Sky App, please try to uninstall and install it again.

If there is anything else our crew can help with, please let us know.

Thanks,
********
SkyTV NZ

 

The response looks like it's from ChatGPT on a training day.

JaBZ:
In regard to the Sky App, please try to uninstall and install it again

 

What app are they referring to here? 

Sky on the box is not an app that you uninstall and install? 

I guess that's what happens when you outsource your support...

evnafets:

 

What app are they referring to here? 

 

Sky on the box is not an app that you uninstall and install? 

 

I guess that's what happens when you outsource your support...

 

I mentioned the app for one of the issues.  I am referring to the Sky Satellite TV App on the New Skybox,  the box is an Android TV box, so the Sky satellite service is an android app (APK) on the box.

You can actually go into android settings, and force close/quit the app, it will auto re-launch.

However the more I clarify the issue(s) with support, the worse their responses get...

Hi

Thanks for getting in touch. My name is ****** and I can help you with that information.

We received your message you have trouble on Sky app not on remote can you clarify your issue you mean that is Sky go you have issue or on my app?
Looking forward for your response.

I hope this is what you needed. If there is anything else our crew can help with, please let us know.

Thanks,
*******
SkyTV NZ

So, what is the state of the new satellite/streaming box? Is it ready to replace my older satellite box yet, or still rubbish?

networkn:

 

So, what is the state of the new satellite/streaming box? Is it ready to replace my older satellite box yet, or still rubbish?

 

 

 

For me I've only ever had minor issues/complaints. HDR used to be always on, not adaptive. this setting has now been updated. The odd recording hiccup, but nothing like my brothers box that used to divide recordings up into 10/11/12 upto 15 x 10min chunks etc. 

The UI can be slow etc not recognize remote inputs, then all of a suddon boom they all happen.

Is it perfect? no, but is anything?....lol. 

It may be still hit and miss box by box but for me its been 95% fine, and would say its fine for most people on here. 

Would I reccomend it to my parents (over 70's), NO.

razor2000nz:

 

For me I've only ever had minor issues/complaints. HDR used to be always on, not adaptive. this setting has now been updated. The odd recording hiccup, but nothing like my brothers box that used to divide recordings up into 10/11/12 upto 15 x 10min chunks etc. 

 

The UI can be slow etc not recognize remote inputs, then all of a suddon boom they all happen.

 

Is it perfect? no, but is anything?....lol. 

 

It may be still hit and miss box by box but for me its been 95% fine, and would say its fine for most people on here. 

 

Would I reccomend it to my parents (over 70's), NO.

 

Thanks for the feedback. Keen to hear of anyone elses experience. 

I don't want an unresponsive UI and I don't want unreliable recordings as the only reason to have sky is for sport. 

networkn:

 

razor2000nz:

 

For me I've only ever had minor issues/complaints. HDR used to be always on, not adaptive. this setting has now been updated. The odd recording hiccup, but nothing like my brothers box that used to divide recordings up into 10/11/12 upto 15 x 10min chunks etc. 

 

The UI can be slow etc not recognize remote inputs, then all of a suddon boom they all happen.

 

Is it perfect? no, but is anything?....lol. 

 

It may be still hit and miss box by box but for me its been 95% fine, and would say its fine for most people on here. 

 

Would I reccomend it to my parents (over 70's), NO.

 

 

Thanks for the feedback. Keen to hear of anyone elses experience. 

 

I don't want an unresponsive UI and I don't want unreliable recordings as the only reason to have sky is for sport. 

 

 

 

The UI only happens for me once a month if that, the recording issue were prob over a year ago when box first released, and they were never on their own sky channels. 3News in particular was bad. 

networkn:

 

So, what is the state of the new satellite/streaming box? Is it ready to replace my older satellite box yet, or still rubbish?

 

 

 

From what I’ve read here, the old HD based box is more predictable, more reliable and basically just works. The Sky rollout of the new tech has been hopeless. My older HD box died last Xmas and they tryed to get me to “upgrade”. I didn’t, and the newer version of the HD Box is actually a bit more responsive.

For me, the turning point MAY be in 2025 when Sky MIGHT start offering 4K sports coverage. The old boxes certainly won’t handle that.

So I’m waiting see what happens.

Steve