New SKY streaming devices

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70 posts

Master Geek
Inactive user

#3074702 10-May-2023 19:25

empacher48:

All of a sudden tonight my new box tells me I can’t record anything and I must upgrade.

My account says that I’m paying the $15 for it, so something is stuffed up.

I've got that message right as 7sharp came on.

I'm guessing that's due to the cold weather in wellington right now, will see what sky chat has to say.

empacher48

368 posts

Ultimate Geek

#3074703 10-May-2023 19:26

I’m in the phone queue, have been for about 45 minutes now. If I hear anything I’ll post.

TheMightyKiwipeso

70 posts

Master Geek
Inactive user

#3074704 10-May-2023 19:29

empacher48:

I’m in the phone queue, have been for about 45 minutes now. If I hear anything I’ll post.

Seeing as the forecast was for a cold snap overnight down to 7º , I think it'll be the cold.

For now, TVNZ+ app works, and the Sky Go app should work on the other channels for recordings.
I'm not terribly bothered as my wife is napping and doesn't realise the reception is out.
However, I hope there's a fix before she awakes.

CampbellDNZ

8 posts

Wannabe Geek

#3074706 10-May-2023 19:33

45 mins waiting - explain the problem and now I'm on hold ... but someone is away checking ... Does the call centre operate from NZ?

ssanders

8 posts

Wannabe Geek

#3074707 10-May-2023 19:39

Down Detector reporting Sky TV outages beginning at 7:13 pm: https://downdetector.co.nz/status/sky-tv/

Samsung1756

9 posts

Wannabe Geek

#3074709 10-May-2023 19:44

CampbellDNZ:

45 mins waiting - explain the problem and now I'm on hold ... but someone is away checking ... Does the call centre operate from NZ?

Initial call centre contact seems to be Manila

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3074710 10-May-2023 19:45

TheMightyKiwipeso:
empacher48:

I’m in the phone queue, have been for about 45 minutes now. If I hear anything I’ll post.

Seeing as the forecast was for a cold snap overnight down to 7º , I think it'll be the cold.

For now, TVNZ+ app works, and the Sky Go app should work on the other channels for recordings.
I'm not terribly bothered as my wife is napping and doesn't realise the reception is out.
However, I hope there's a fix before she awakes.

It’s not the satellite feed. It seems to be the check with authentication. Also given their phones seems to be screwed - could be a wider outage at Sky HQ.

-- opinions expressed by me are solely my own. ie - personal

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Linux

11428 posts

Uber Geek

Trusted

Lifetime subscriber

#3074711 10-May-2023 19:46

I keep getting ' upgrade your subscription ' tonight for channels I am paying for

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3074759 10-May-2023 19:56

Sky’s Facebook page > community has blown up with people affected by this outage! No acknowledgment from Sky yet.

Still cannot get through and they call centre closes at 8!

-- opinions expressed by me are solely my own. ie - personal

pdkm

43 posts

Geek

#3074760 10-May-2023 19:59

Ok, well I'm glad to know that it isn't just us.. hopefully someone on hold can talk to someone and get some form of answer. Appreciate the work of those waiting on hold, thank you 😊

CampbellDNZ

8 posts

Wannabe Geek

#3074761 10-May-2023 20:02

I am fuming - I have been onhold for over 90 minutes - but come 8pm - message go we can't answer your call and contact us via the online form!

SkyNZ you sux is customer service and response!

Linux

11428 posts

Uber Geek

Trusted

Lifetime subscriber

#3074762 10-May-2023 20:02

VodafoneTV was such a better service by miles years ahead of this rubbish

(trying to use new Sky box)

I have had more issues with SkyTV in under one month than with 4 years of VodafoneTV

clayton

342 posts

Ultimate Geek

ID Verified

#3074764 10-May-2023 20:03

pdkm: Ok, well I'm glad to know that it isn't just us.. hopefully someone on hold can talk to someone and get some form of answer. Appreciate the work of those waiting on hold, thank you 😊

I'm glad I still have a UHF ariel and Smart TV's!!