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Forums › Sky, Neon, Lightbox › 'Hmm The video cannot be played at this time. Please try again later." Spark
sfwd

9 posts

Wannabe Geek


#240515 11-Sep-2018 21:37
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First time coming across this message. I'm a Spark customer, and Lightbox is a perk of the plan.

 

- Fine last week

 

- Nothing on the Spark website saying this is no longer a benefit

 

- Am 5 days behind paying the full bill for this month. Nothing from Spark to say that any service would be affected

 

- Can login but all my player status appears to have been deleted - rather than start me where I left off (as usual) Lightbox doesn't appear to know what I have even watched. However the My List feature is still active, and looks about correct.

 

Is this a Spark billing thing? Something else? Can't find any advice on either the Spark or Lightbox websites.

 

 

 

 

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Killerkiwi2005
374 posts

Ultimate Geek
+1 received by user: 85

Trusted

  #2093618 20-Sep-2018 09:22
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sfwd: Yes checked that early on. No option to update.

It's a bummer it's not supported - my TV runs off this box. Funny how the message saying the player isn't supported was there when it was working and disappeared when it stopped working.


I've got a NUC running ubuntu 18.04 lightbox, netflix, tvnz all work with Firefox and Chrome, I do remember if you don't install the Sound Codecs on install you can get an error like that with no visible reason, took me a while to figure that out

sudo apt update && sudo apt install ubuntu-restricted-extras

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