TiVo fails to connect to tivo service

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9119 posts

Uber Geek

Subscriber

#1697224 1-Jan-2017 15:29

stone2:

Ok I have moved to a new house and I cant connect to the Tivo service. It was working fine at my old address. Im using the same router and ISP. Nothing in my setup has changed apart from my location.

The error I get is always "Failed while configuring" any ideas anyone I need my EPG back.

Happy 2017 everyone :)

That sounds like the error message that I was getting a couple of weeks ago when the service was down.. My TiVo is still packed up so can't test it..

Regards,

Old3eyes

clive100

236 posts

Master Geek
Inactive user

#1697232 1-Jan-2017 16:02

Sorry to advise the TiVo EPG server seems to be down again. It went for almost a whole week this time. Amazing !

scuwp

3885 posts

Uber Geek

#1697235 1-Jan-2017 16:22

Email TiVo support...more the better!

Lazy is such an ugly word, I prefer to call it selective participation

clive100

236 posts

Master Geek
Inactive user

#1697236 1-Jan-2017 16:29

Yes have done the email to TiVo support. I'm sure TiVo's email inbox is filling fast.

mxpress

376 posts

Ultimate Geek

#1697273 1-Jan-2017 17:28

scuwp: Email TiVo support...more the better!

Its strange but none of my four TiVo's have had any issues at all. I am with Spark and our TiVo's are in everyday use.

mxpress

Groucho

524 posts

Ultimate Geek

#1697293 1-Jan-2017 18:20

Down for me too, email sent after a manual update failed after the automatic update failed all by itself. Grr.

alisam

829 posts

Ultimate Geek

#1697349 1-Jan-2017 21:22

Also not connecting.

Getting worried, due to the age of my 2 TiVo's.

It has been a brilliant device.

I cannot see why Australia (?) cannot sort this out.

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scuwp

3885 posts

Uber Geek

#1697353 1-Jan-2017 21:33

mxpress:
scuwp: Email TiVo support...more the better!

Its strange but none of my four TiVo's have had any issues at all. I am with Spark and our TiVo's are in everyday use.

Have you checked under the settings to see if it actually connecting? The EPG can last a week or more so you may not notice it failing in the background at first with normal use.

Lazy is such an ugly word, I prefer to call it selective participation

Jaxson

8041 posts

Uber Geek

Trusted

#1697378 1-Jan-2017 23:10

Dead again here:

stone2

119 posts

Master Geek

#1697846 3-Jan-2017 11:57

Still dead for me! Anyone else?

Groucho

524 posts

Ultimate Geek

#1697851 3-Jan-2017 12:10

stone2:

Still dead for me! Anyone else?

Best scenario another fix will still be another two to three days away. The previous fixes appear to be made by TiVo US so we can only go by their timetable.

The fault possibly won't get officially logged with them till TiVo NZ/AU are back from leave probably tomorrow (today technically being a public holiday observed) then TiVo US being off work for another day or two after their New Year. They need to diagnose and test before they can release a fix, plus another half day of timezone differences plus however many hours your device waits until it runs the check. Hopefully they resolve it pretty quickly - again.

Jaxson

8041 posts

Uber Geek

Trusted

#1697858 3-Jan-2017 12:55

Been happening a lot lately, and can't see anyone being keen to have to manually fix all the time.

Don't want to ask really, but is anyone privy to the support contract details? How long is this Australian (?) agent contracted to provide the EPG data in NZ for?

scuwp

3885 posts

Uber Geek

#1697879 3-Jan-2017 14:10

Here's the email I received from TiVo support:

We are working with TiVo US and the Hybrid Operations team to get a resolution as soon as possible. As soon as my team have received word that a fix is in place we will let you know.

In the meantime, please do NOT try a Guided Setup or Clear and Delete as you will not be able to use your TiVo until the incident is resolved. You can, however, continue to schedule recordings using the Manual Recording feature, accessible by pressing the TiVo button followed by 7 (seven) on your remote.

Lazy is such an ugly word, I prefer to call it selective participation

FOCUS0

64 posts

Master Geek

#1697896 3-Jan-2017 15:56

All OK with mine

Just checked after being away for the break.

old3eyes

9119 posts

Uber Geek

Subscriber

#1697903 3-Jan-2017 16:11

Maybe these outages are a gentile hint that the service is soon going to end so you had better get used to it..

Regards,

Old3eyes

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