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daveprice

6 posts

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#240589 15-Sep-2018 13:49
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I'm trying to find any information on "reasonable time" of coverage under the consumer guarantees act, and if anyone has had any dealings on this topic for a point and shoot camera? My father bought a Sony RX100 and returned it with a long list of problems just under three years after purchasing it. They said they could repair it, but it was not covered, and said they would charge full cost to fix. The camera already had been repaired under warranty (which took 2 months). They have offered him 25% of a new camera, but considering Sony's full RRP$ this would be the same as buying on sale (his version is now quite reasonable). I know portable items like this wouldn't be expected to have a huge life coverage, but less than three years doesn't seem fair for an item that costs this much. The ombudsman does not usually publish outcomes in rulings, but if anyone has been through this it would help, even if it's not what we want to hear!

Thanks in advance

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Lias
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  #2091139 15-Sep-2018 16:28
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Consumer says 

 

Cameras
Economic life: 3-7 years (compact and CSC) 3-10 years (DSLR)
Life expectancy: 5-10 years

 

 

 

 





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