Hoping someone has experience with similar problem and can give me a pointer or two (other than "next time buy Makita"!). Brand new rrt1600 Ryobi plunge router from Bunnings. Out of the box, setting it up - removed collet nut and the 6.35 collet is stuck fast, even with the collet nut completely off. Closed so tight that one can't come anywhere near to getting a but shaft in there. 

How the hell to get that collet outta there? Obviously next step is take the thing back to Bunnings but sure would like to save myself a long drive.