Netflix streaming issue 2014-05-24

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2806 posts

Uber Geek

Trusted

#1053363 26-May-2014 10:41

davidcole:
dclegg:
Lurch:

Latest post from unblock-us..... however playmo with the DNS of 213.5.182.117 appears to have fixed our issues here, even have HD streaming back. Will test it as we have a 7 day trial.... if all is well switching time.

http://support.unblock-us.com/customer/portal/articles/1565662-us-canada-netflix-affecting-our-new-zealand-customers

**Update**

Our Tech Team have been busy carrying out extensive testing on this Netflix US/Canada issue affecting New Zealand customers on some ISP's.

From these tests it has been concluded that it looks like these ISP's or their upstream providers have implemented traffic shaping, specifically to US based CDN's.

Because of this it will currently not be possible to stream US/Canadian Netflix.

For the time being, all other regions of Netflix are still available in Europe and South/Central America.

We will continue to investigate if there is any way to get around this issue.

If that is the cause, then I suspect we won't get a lot of help from our ISPs. Especially if we belong to one who will be bringing in their own streaming video service in future. :-(

However, it doesn't really explain why Playmo DNS would work. And doesn't fill me with any confidence that it would be worthwhile jumping to them (especially considering we paid 12 months in advance with UnoTelly to get the cheaper rate, and still have 6 months remaining on that).

Also doesn't explain how some people on Telecom etc, are still running fine.

No it doesn't. Unless there is a bug with the traffic shaping algorithm, and it is incorrectly kicking in for some users. FI, I'm on the 150GB plan, but we are not currently getting metered. Its not infeasible that our account is flagged for traffic shaping as I'm seen to be a Giganaire (better go start practising my Rap moves, just in case).

steve2222

499 posts

Ultimate Geek

#1053374 26-May-2014 10:43

dclegg:
Lurch:

Latest post from unblock-us..... however playmo with the DNS of 213.5.182.117 appears to have fixed our issues here, even have HD streaming back. Will test it as we have a 7 day trial.... if all is well switching time.

http://support.unblock-us.com/customer/portal/articles/1565662-us-canada-netflix-affecting-our-new-zealand-customers

**Update**

Our Tech Team have been busy carrying out extensive testing on this Netflix US/Canada issue affecting New Zealand customers on some ISP's.

From these tests it has been concluded that it looks like these ISP's or their upstream providers have implemented traffic shaping, specifically to US based CDN's.

Because of this it will currently not be possible to stream US/Canadian Netflix.

For the time being, all other regions of Netflix are still available in Europe and South/Central America.

We will continue to investigate if there is any way to get around this issue.

If that is the cause, then I suspect we won't get a lot of help from our ISPs. Especially if we belong to one who will be bringing in their own streaming video service in future. :-(

However, it doesn't really explain why Playmo DNS would work. And doesn't fill me with any confidence that it would be worthwhile jumping to them (especially considering we paid 12 months in advance with UnoTelly to get the cheaper rate, and still have 6 months remaining on that).

Also does not explain why some of us with Telecom (like me) are having no issues.

In my early post I should also have mentioned that although I am on an ADSL2+ 150 Gb plan, it is currentley unmeteerd as I have a TiVo.

My understanding was that Telecom were only going to shape the traffic for those users on NO DATA CAP plans (which I am not). But there is clearly inconsistency with what the various posters here are experiencing as others on the 150 GB plan have reported they cannot get NF US whereas I can.

Lurch

1061 posts

Uber Geek

#1053376 26-May-2014 10:44

Streaming on two devices at the moment, everything okay at the moment with playmo but just with the DNS 213.5.182.117. So not sure what that means....

nslookup to netflix on playmo...

C:\Users\Lurch>nslookup netflix.com
Server: UnKnown
Address: 192.168.1.254

Non-authoritative answer:
Name: netflix.com
Addresses: 216.119.152.185
107.182.139.161
206.217.199.103

nslookup on unblock-us

C:\Users\Lurch>nslookup www.netflix.com
Server: UnKnown
Address: 192.168.1.254

Name: www.netflix.com
Addresses: 204.12.200.14
173.208.170.14
192.227.246.14
67.216.222.14
173.230.240.197
172.245.210.14

davidcole

6036 posts

Uber Geek

Trusted

#1053378 26-May-2014 10:47

steve2222:
dclegg:
Lurch:

Latest post from unblock-us..... however playmo with the DNS of 213.5.182.117 appears to have fixed our issues here, even have HD streaming back. Will test it as we have a 7 day trial.... if all is well switching time.

http://support.unblock-us.com/customer/portal/articles/1565662-us-canada-netflix-affecting-our-new-zealand-customers

**Update**

Our Tech Team have been busy carrying out extensive testing on this Netflix US/Canada issue affecting New Zealand customers on some ISP's.

From these tests it has been concluded that it looks like these ISP's or their upstream providers have implemented traffic shaping, specifically to US based CDN's.

Because of this it will currently not be possible to stream US/Canadian Netflix.

For the time being, all other regions of Netflix are still available in Europe and South/Central America.

We will continue to investigate if there is any way to get around this issue.

If that is the cause, then I suspect we won't get a lot of help from our ISPs. Especially if we belong to one who will be bringing in their own streaming video service in future. :-(

However, it doesn't really explain why Playmo DNS would work. And doesn't fill me with any confidence that it would be worthwhile jumping to them (especially considering we paid 12 months in advance with UnoTelly to get the cheaper rate, and still have 6 months remaining on that).

Also does not explain why some of us with Telecom (like me) are having no issues.

In my early post I should also have mentioned that although I am on an ADSL2+ 150 Gb plan, it is currentley unmeteerd as I have a TiVo.

My understanding was that Telecom were only going to shape the traffic for those users on NO DATA CAP plans (which I am not). But there is clearly inconsistency with what the various posters here are experiencing as others on the 150 GB plan have reported they cannot get NF US whereas I can.

So you, me and dcleg are all on the same plan, with the same isp (different dns providers), you two are both unmetered, I'm not. Me and dcleg are down, you're not.

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shelford

115 posts

Master Geek

#1053383 26-May-2014 10:52

So is playmo working for everyone then? I'd consider switching over to them from unblock US as I've only paid for a month subscription. A bit annoying though as I only set everything up for Netflix a week ago so I haven't even had time to enjoy it!

dclegg

2806 posts

Uber Geek

Trusted

#1053387 26-May-2014 10:59

shelford: So is playmo working for everyone then? I'd consider switching over to them from unblock US as I've only paid for a month subscription. A bit annoying though as I only set everything up for Netflix a week ago so I haven't even had time to enjoy it!

I just signed up for the Playmo trial, and was able to successfully initiate streaming of content from NetFlix US two times in a row on my Macbook. Haven't tried on my Apple TV.

Lurch

1061 posts

Uber Geek

#1053402 26-May-2014 11:03

shelford: So is playmo working for everyone then? I'd consider switching over to them from unblock US as I've only paid for a month subscription. A bit annoying though as I only set everything up for Netflix a week ago so I haven't even had time to enjoy it!

Would test it, you can try it for 7 days. I had to ipconfig /flushdns on the two windows boxes here and clear the browser cache. Which you should do anyway when switching DNS.

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JimmyC

726 posts

Ultimate Geek

#1053403 26-May-2014 11:03

dclegg:
shelford: So is playmo working for everyone then? I'd consider switching over to them from unblock US as I've only paid for a month subscription. A bit annoying though as I only set everything up for Netflix a week ago so I haven't even had time to enjoy it!

I just signed up for the Playmo trial, and was able to successfully initiate streaming of content from NetFlix US two times in a row on my Macbook. Haven't tried on my Apple TV.

This feels like one of those situations where they (ISP's) end up plugging holes just as fast as others can create them... how long 'till Playmo gets plugged?

steve2222

499 posts

Ultimate Geek

#1053417 26-May-2014 11:08

davidcole:
So you, me and dcleg are all on the same plan, with the same isp (different dns providers), you two are both unmetered, I'm not. Me and dcleg are down, you're not.

Seems that way.

Only other thing I can possibly add is that although we are unmetered because of the TiVo thing, we have not expoited this 'loophole' ie we have continued to pay for the 150GB plan when we could have downgraded like others have done.

And although we watch NF we are not big data users - I would be surprised if we even use 100Gb of the 150Gb.

So maybe, just maybe, if Telecom are behind this, maybe thisr data shaping is the general data shaping they talked about doing for the NO DATA CAP plans, but they have also included the TiVO unmetered users who maybe pushing the boundary with data use. And if this is just their general data shaping program, then NF may not have been singled out (although this last comment doesn't appear to reconcile with theose Hulu users who are having no issues).

robjg63

4098 posts

Uber Geek

Subscriber

#1053418 26-May-2014 11:09

I would expect maybe its just a matter of time before playmo (or any other unblocker) gets clobbered as well if there is a deliberate plan to clobber these services via some ISPs.

While jumping on other suppliers might be quite tempting and a free trial wouldnt hurt, there is probably good reason to be patient and see what unotelly/unblock-s/getflix can come up with. I am sure they really want to have their services working and to keep their customers.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Lurch

1061 posts

Uber Geek

#1053421 26-May-2014 11:12

In the meantime while they look at fixing the issue if you can get 7 days working streaming why not?

dclegg

2806 posts

Uber Geek

Trusted

#1053423 26-May-2014 11:14

Just had the following conversation with UnoTelly on Twitter:

Me: Not sure if this is helpful with the current NetFlix outage for NZ customers, but the Playmo DNS service works here for me
UnoTelly: Thank you very much for the feedback. We appreciate it very much. Our engineering team is currently working on a fix for this.
Me: Excellent! Does this mean you have confidence that you can fix it?
UnoTelly: We are working on bringing it back up as soon as possible and we are doing our best for this to work.

Granted, the last response was a little canned marketingspeak like, but hopefully they've isolated a possible cause and have come up with a plan to get around it.

dclegg

2806 posts

Uber Geek

Trusted

#1053424 26-May-2014 11:15

Lurch: In the meantime while they look at fixing the issue if you can get 7 days working streaming why not?

Indeed. Its one better than the 3 days of frustratingly unstable VPN access we thought we had.

clinty

1183 posts

Uber Geek

Lifetime subscriber

#1053426 26-May-2014 11:16

Lurch:

Latest post from unblock-us..... however playmo with the DNS of 213.5.182.117 appears to have fixed our issues here, even have HD streaming back. Will test it as we have a 7 day trial.... if all is well switching time.

http://support.unblock-us.com/customer/portal/articles/1565662-us-canada-netflix-affecting-our-new-zealand-customers

**Update**

Our Tech Team have been busy carrying out extensive testing on this Netflix US/Canada issue affecting New Zealand customers on some ISP's.

From these tests it has been concluded that it looks like these ISP's or their upstream providers have implemented traffic shaping, specifically to US based CDN's.

Because of this it will currently not be possible to stream US/Canadian Netflix.

For the time being, all other regions of Netflix are still available in Europe and South/Central America.

We will continue to investigate if there is any way to get around this issue.

The other suggestion made here is the upstream providers. Is it worth comparing some trace routes to see if those that are working are taking a different path to the CDN

Lurch

1061 posts

Uber Geek

#1053428 26-May-2014 11:18

dclegg:
Indeed. Its one better than the 3 days of frustratingly unstable VPN access we thought we had.

Better than the other half nagging me because she can't watch Charmed :-)

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