Netflix streaming issue 2014-05-24

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18 posts

Geek

#1060245 6-Jun-2014 09:22

jsdad: Just installed amazon fire tv 10 days ago. Everything was working fine until last week issue. Change Netflix setting to UK.
Work fine.

Then Netflix stopping today. deactivate and try to activate. Err msg ui-502

we are on telecom
amazon fire tv
unotelly - point to Netflix UK

1)Tried turn off router/modem, device.
2)Uninstall / reinstall Netflix

Netflix on Window 8 works fine.

Does anyone have similar problem

Hi.
I had a ui-502 error when I changed netflix zone. US -> Canada -> US
I did this to test some stuff when netflix stopped working near the start of this thread

I cheekily got on the netflix message help, and the lady told me that it was because I was accessing Canadian content from a US netflix account.
I fixed this by logging out of all devices (you do this from the netflix account management screen), and then clearing the cache on all browsers accessing netflix from PC's, then logging in to netflix again.

My browser had cached "Canada" in the netflix header and it needed to be cleared before I could access content from the new netflix zone. Trying to access canada from my browser, and US from my roku sent netflix into a spin.

AshB1304

20 posts

Geek

#1060601 6-Jun-2014 22:22

Back home on VF ADSL and no go on Netflix US. Does anyone have a theory why you can use VF 4G to access but not on a wire? I'm dumping VF. Where should I go?

freitasm

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#1060609 6-Jun-2014 22:44

It seems all other large ISPs are working fine. For the record I am on Vodafone cable (not DSL) and it is working fine too.

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Predated

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Master Geek
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#1060656 7-Jun-2014 00:04

Is there someone from VF who frequents these forums who could look into why some people on VF adsl still don't have working netflix?

Could it be to do with account type/age, I originally signed up with ES who got taken over by IHUG who got taken over by VF, my account is from the late 90's?

Or perhaps region, i'm in Central Otago, if you don't have netflix us working on VF adsl, can you post age of account and general area to see if there is a pattern

Cheers

AshB1304

20 posts

Geek

#1060736 7-Jun-2014 08:35

I'm also in Central Otago and have been wondering if it's a regional thing as well. It would be fantastic if someone from VF who reads this forum could look in to this on your side.

GaryMck

1 post

Wannabe Geek

#1060844 7-Jun-2014 13:18

I am also from Central Otago, on Vodafone adsl and haven't been able to get Netflix US since the problems started. I get get Netflix Canada and UK using Unotelly. I signed up with Ihug about 8 years ago.

Dyson

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pearlyred

5 posts

Wannabe Geek

#1060923 7-Jun-2014 15:36

I have a new VF account (3 weeks) that Netflix doesn't work on now. I'm in Canterbury.. maybe it's a South Island thing?

GeekGuy

597 posts

Ultimate Geek
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#1060949 7-Jun-2014 16:32

I am in Auckland, VF adsl, use Getflix and have no problem with Netflix or Hulu.
I do have a paid up annual subscription for Unotelly that my son in Brisbane is using with Bigpond and he says that he does has loading and buffering 'issues' with Netflix.
if I get time, I should set it up and see if it works properly with my VF Adsl here.

SimpleJack

4 posts

Wannabe Geek

#1060969 7-Jun-2014 17:22

Hey guys, it seems like I have found a solution.

1. Go to netflix.com/help
2. Click on "Review Payment History"
3. You can now use Netflix

Works for me

freitasm

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#1061001 7-Jun-2014 18:22

If you are on Vodafone and having this problem please continue in a new discussion here.

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xena7051

44 posts

Geek

#1061017 7-Jun-2014 18:58

Hi

Does anyone know if Trustpower will do the adjustments needed on their side ..to get Netflix back working

Thanks for all your help now with this issue, we no longer need any further testing to be carried out and have concluded our investigations. 1. Netflix recently changed the format of URLs for US and Canadian CDN used for video streaming 2. The affected NZ providers are using transparent caching proxies for the Netflix CDN range of IP addresses. They are NOT using these for other IP ranges we tested. 3. The affected NZ providers are using transparent caching proxies that are set up incorrectly: - They cache content with "no cache" directive in HTTP header (Pragma: no-cache & Cache-Control: no-store) - They ignore query string part of the URL for caching The combination of 1, 2 and 3 has resulted in the Netflix streaming issue. Netflix has started using query string part of the URL to request the movie pieces. Since the content is cached incorrectly, the Netflix player tries to get a fragment of the movie but gets a completely different movie piece from the proxy and shows the error message. Affected ISPs have to reconfigure their proxies to: Take query string into account OR Respect "no cache" directive OR Turn them off for Netflix CDN IP range as caching Netflix streaming does not provide any benefit to the ISP. We encourage you to send the above to your ISP - as this is how they can fix the issue. If enough of you speak - then your ISP might do something about it.

Seems like the other major providers have fixed the problem. Not sure who in Trustpower is looking at this...appreciate if anyone is dealing with if they can give contact details and email address so I can forward the response above, which came from Unblock -US

Cheers
Peter

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MrJonathanNZ

54 posts

Master Geek
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#1061049 7-Jun-2014 20:27

I have just got the n8211 error again.
Using unotelly (which was working without fault up until now) on telecom 500gb plan.

Naithin

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#1061180 8-Jun-2014 10:09

MrJonathanNZ: I have just got the n8211 error again.
Using unotelly (which was working without fault up until now) on telecom 500gb plan.

Me too -- just this morning for me, N8211 -- UnoTelly and Telecom Unlimited plan.

Edit: Of course, having just taken time to post that, now working again. Will see how it goes today.

Take care,

-Naithin,.

Dratsab

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#1061188 8-Jun-2014 10:28

Well blow me down - tried Netflix on the Bravia again yesterday and it's all working perfectly! Very happy :-) Now wondering if it's because I've only recently had (VF) VDSL installed and the profile has just changed to something the TV's a little happier with...

Makoura

49 posts

Geek
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#1061216 8-Jun-2014 11:44

xena7051: Hi

Does anyone know if Trustpower will do the adjustments needed on their side ..to get Netflix back working

Thanks for all your help now with this issue, we no longer need any further testing to be carried out and have concluded our investigations. 1. Netflix recently changed the format of URLs for US and Canadian CDN used for video streaming 2. The affected NZ providers are using transparent caching proxies for the Netflix CDN range of IP addresses. They are NOT using these for other IP ranges we tested. 3. The affected NZ providers are using transparent caching proxies that are set up incorrectly: - They cache content with "no cache" directive in HTTP header (Pragma: no-cache & Cache-Control: no-store) - They ignore query string part of the URL for caching The combination of 1, 2 and 3 has resulted in the Netflix streaming issue. Netflix has started using query string part of the URL to request the movie pieces. Since the content is cached incorrectly, the Netflix player tries to get a fragment of the movie but gets a completely different movie piece from the proxy and shows the error message. Affected ISPs have to reconfigure their proxies to: Take query string into account OR Respect "no cache" directive OR Turn them off for Netflix CDN IP range as caching Netflix streaming does not provide any benefit to the ISP. We encourage you to send the above to your ISP - as this is how they can fix the issue. If enough of you speak - then your ISP might do something about it.

Seems like the other major providers have fixed the problem. Not sure who in Trustpower is looking at this...appreciate if anyone is dealing with if they can give contact details and email address so I can forward the response above, which came from Unblock -US

Cheers
Peter

I'll see about passing this on to them. As a Trustpower Home and Business customer

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